Table of Contents

 

 

 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 


 

Form 10-Q

 

(Mark One)

 

 x

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

For the quarterly period ended September 30, 2009

 

 

or

 

 

 o

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from                to               

 

Commission file number 1-12793

 


 

StarTek, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware

 

84-1370538

(State or other jurisdiction of

 

(I.R.S. employer

incorporation or organization)

 

Identification No.)

 

 

 

44 Cook Street, 4th Floor

 

 

Denver, Colorado

 

80206

(Address of principal executive offices)

 

(Zip code)

 

(303) 399-2400

(Registrant’s telephone number, including area code)

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of Each Class

 

Name of Each Exchange on Which Registered

Common Stock, $.01 par value

 

New York Stock Exchange, Inc.

 

Securities registered pursuant to Section 12(g) of the Act: None

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.   Yes x No o

 

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).   Yes o No o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer o

 

Accelerated filer x

 

 

 

Non-accelerated filer o

 

Smaller reporting company o

(Do not check if a smaller reporting company)

 

 

 

Indicate by check mark whether the registrant is a shell company (as defined in Exchange Act Rule 12b-2).   Yes o No x

 

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date. Common Stock, $0.01 Par Value – 14,868,875 shares as of October 15, 2009.

 

 

 



Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

 

FORM 10-Q

 

INDEX

 

PART I.

 

FINANCIAL INFORMATION

 

 

 

Item 1.

 

Financial Statements (unaudited):

 

 

 

 

 

Condensed Consolidated Statements of Operations for the three and nine months ended September 30, 2009 and 2008

 

 

 

 

 

Condensed Consolidated Balance Sheets as of September 30, 2009 and December 31, 2008

 

 

 

 

 

Condensed Consolidated Statements of Cash Flows for the nine months ended September 30, 2009 and 2008

 

 

 

 

 

Notes to Condensed Consolidated Financial Statements

 

 

 

Item 2.

 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

 

 

Item 3.

 

Quantitative and Qualitative Disclosures About Market Risk

 

 

 

Item 4.

 

Controls and Procedures

 

 

 

PART II.

 

OTHER INFORMATION

 

 

 

Item 1.

 

Legal Proceedings

 

 

 

Item 1A.

 

Risk Factors

 

 

 

Item 6.

 

Exhibits

 

 

 

SIGNATURES

 

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Table of Contents

 

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

 

This Quarterly Report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the following:

 

·

 

certain statements, including possible or assumed future results of operations, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations;”

·

 

any statements contained herein regarding the prospects for our business or any of our services;

·

 

any statements preceded by, followed by or that include the words “may,” “will,” “should,” “seeks,” “believes,” “expects,” “anticipates,” “intends,” “continue,” “estimate,” “plans,” “future,” “targets,” “predicts,” “budgeted,” “projections,” “outlooks,” “attempts,” “is scheduled,” or similar expressions; and

·

 

other statements contained herein regarding matters that are not historical facts.

 

Our business and results of operations are subject to risks and uncertainties, many of which are beyond our ability to control or predict. Because of these risks and uncertainties, actual results may differ materially from those expressed or implied by forward-looking statements, and investors are cautioned not to place undue reliance on such statements, which speak only as of the date thereof.  Important factors that could cause actual results to differ materially from our expectations and may adversely affect our business and results of operations, include, but are not limited to those items described herein or set forth in Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2008.

 

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Table of Contents

 

Part I. Financial Information

 

ITEM 1.  FINANCIAL STATEMENTS (UNAUDITED)

 

STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Statements of Operations

(Dollars in thousands, except per share data)

(Unaudited)

 

 

 

Three Months Ended
September 30,

 

Nine Months Ended
September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Revenue

 

$

 72,462

 

$

 68,937

 

$

 216,463

 

$

 198,987

 

Cost of services

 

58,988

 

60,728

 

179,137

 

173,007

 

Gross profit

 

13,474

 

8,209

 

37,326

 

25,980

 

Selling, general and administrative expenses

 

11,084

 

10,205

 

31,665

 

30,522

 

Impairment losses and restructuring charges

 

 

346

 

6,437

 

5,954

 

Operating income (loss)

 

2,390

 

(2,342

)

(776

)

(10,496

)

Net interest and other (expense) income

 

(38

)

(304

)

(216

)

96

 

Income (loss) from continuing operations before income taxes

 

2,352

 

(2,646

)

(992

)

(10,400

)

Income tax expense (benefit)

 

557

 

(1,143

)

(126

)

(3,906

)

Net income (loss) from continuing operations

 

1,795

 

(1,503

)

(866

)

(6,494

)

(Loss) income from discontinued operations, net of tax (including gain on disposal of $6,937 during the nine months ended September 30, 2009)

 

 

(407

)

4,640

 

(266

)

Net income (loss)

 

$

 1,795

 

$

 (1,910

)

$

 3,774

 

$

 (6,760

)

 

 

 

 

 

 

 

 

 

 

Basic net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

 0.12

 

$

 (0.10

)

$

 (0.06

)

$

 (0.44

)

Discontinued operations

 

 

(0.03

)

0.32

 

(0.02

)

Net income (loss)

 

$

 0.12

 

$

 (0.13

)

$

 0.26

 

$

 (0.46

)

 

 

 

 

 

 

 

 

 

 

Diluted net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

 0.12

 

$

 (0.10

)

$

 (0.06

)

$

 (0.44

)

Discontinued operations

 

 

(0.03

)

0.32

 

(0.02

)

Net income (loss)

 

$

 0.12

 

$

 (0.13

)

$

 0.26

 

$

 (0.46

)

 

See notes to condensed consolidated financial statements.

 

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Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Balance Sheets

(Dollars in thousands, except share and per share data)

 

 

 

As of

 

 

 

September 30, 2009

 

December 31, 2008

 

 

 

(Unaudited)

 

 

 

ASSETS

 

 

 

 

 

Current assets:

 

 

 

 

 

Cash and cash equivalents

 

$

 20,463

 

$

 9,580

 

Investments

 

499

 

8,437

 

Trade accounts receivable, less allowance for doubtful accounts of $0 and $32, respectively

 

53,604

 

51,510

 

Income tax receivable

 

2,134

 

2,675

 

Deferred income tax assets

 

1,435

 

2,185

 

Derivative asset

 

1,477

 

 

Prepaid expenses and other current assets

 

5,026

 

3,273

 

Total current assets

 

84,638

 

77,660

 

 

 

 

 

 

 

Property, plant and equipment, net

 

57,833

 

59,608

 

Long-term deferred income tax assets

 

6,231

 

8,946

 

Other assets

 

921

 

650

 

Total assets

 

$

 149,623

 

$

 146,864

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

Accounts payable

 

$

 7,078

 

$

 6,193

 

Derivative liability

 

 

2,323

 

Accrued liabilities:

 

 

 

 

 

Accrued payroll

 

8,451

 

9,158

 

Accrued compensated absences

 

4,086

 

4,856

 

Accrued restructuring costs

 

2,543

 

995

 

Other accrued liabilities

 

1,785

 

2,317

 

Current portion of long-term debt

 

 

3,295

 

Deferred revenue

 

1,683

 

 

Other current liabilities

 

1,171

 

954

 

Total current liabilities

 

26,797

 

30,091

 

 

 

 

 

 

 

Long-term debt, less current portion

 

 

3,199

 

Accrued restructuring costs

 

2,925

 

1,714

 

Deferred rent liability

 

4,160

 

4,501

 

Other liabilities

 

273

 

340

 

Total liabilities

 

34,155

 

39,845

 

 

 

 

 

 

 

Commitments and contingencies

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

Common stock, 32,000,000 shares, $0.01 par value, authorized; 14,868,875 and 14,813,912 shares issued and outstanding at September 30, 2009 and December 31, 2008, respectively

 

149

 

148

 

Additional paid-in capital

 

66,068

 

64,440

 

Accumulated other comprehensive income (loss), net of tax

 

2,631

 

(415

)

Retained earnings

 

46,620

 

42,846

 

Total stockholders’ equity

 

115,468

 

107,019

 

Total liabilities and stockholders’ equity

 

$

 149,623

 

$

 146,864

 

 

See notes to condensed consolidated financial statements.

 

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Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Statements of Cash Flows

(Dollars in thousands)

(Unaudited)

 

 

 

Nine Months Ended

 

 

 

September 30,

 

 

 

2009

 

2008

 

Operating Activities

 

 

 

 

 

Net income (loss)

 

$

 3,774

 

$

 (6,760

)

Income (loss) from discontinued operations

 

4,640

 

(266

)

Loss from continuing operations

 

(866

)

(6,494

)

Adjustments to reconcile net loss to net cash provided by operating activities

 

 

 

 

 

Depreciation

 

11,808

 

13,473

 

Impairment of property, plant and equipment

 

1,756

 

4,070

 

Non-cash compensation cost

 

1,437

 

1,054

 

Deferred income taxes

 

2,711

 

(3,532

)

Other, net

 

22

 

453

 

Changes in operating assets and liabilities:

 

 

 

 

 

Trade accounts receivable, net

 

(1,972

)

1,751

 

Prepaid expenses and other assets

 

(1,943

)

(200

)

Accounts payable

 

783

 

4,693

 

Income taxes, net

 

620

 

(1,570

)

Accrued and other liabilities

 

568

 

5,416

 

Net cash provided by continuing operating activities

 

14,924

 

19,114

 

Cash used in discontinued operating activities

 

(2,335

)

(266

)

Net cash provided by operating activities

 

12,589

 

18,848

 

 

 

 

 

 

 

Investing Activities

 

 

 

 

 

Purchases of investments available for sale

 

 

(11,384

)

Proceeds from disposition of investments available for sale

 

8,021

 

12,229

 

Purchases of property, plant and equipment

 

(10,581

)

(22,964

)

Net cash used in continuing investing activities

 

(2,560

)

(22,119

)

Cash provided by discontinued investing activities

 

7,075

 

 

Net cash provided by (used in) investing activities

 

4,515

 

(22,119

)

 

 

 

 

 

 

Financing Activities

 

 

 

 

 

Principal payments on borrowings

 

(6,855

)

(3,042

)

Principal payments on line of credit

 

(22,236

)

(82,346

)

Proceeds from line of credit

 

22,236

 

82,346

 

Proceeds from issuance of common stock

 

190

 

101

 

Principal payments on capital lease obligations

 

(181

)

(42

)

Net cash used in continuing financing activities

 

(6,846

)

(2,983

)

Cash provided by discontinued financing activities

 

 

 

Net cash used in financing activities

 

(6,846

)

(2,983

)

Effect of exchange rate changes on cash

 

625

 

(819

)

Net increase (decrease) in cash and cash equivalents

 

10,883

 

(7,073

)

Cash and cash equivalents at beginning of period

 

9,580

 

23,026

 

Cash and cash equivalents at end of period

 

$

 20,463

 

$

 15,953

 

 

 

 

 

 

 

Supplemental Disclosure of Cash Flow Information

 

 

 

 

 

Cash paid for interest

 

$

 148

 

$

 532

 

Income taxes paid

 

$

 726

 

$

 1,940

 

Property, plant and equipment acquired or refinanced under long-term debt

 

$

 257

 

$

 385

 

 

See notes to condensed consolidated financial statements.

 

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Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share data)

 

1.  BASIS OF PRESENTATION

 

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X.  Accordingly, they do not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements.  These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation.  Operating results during the three and nine months ended September 30, 2009, are not necessarily indicative of operating results that may be expected during any other interim period of 2009 or the year ending December 31, 2009.  We have evaluated all subsequent events through October 30, 2009, the date the financial statements were issued.

 

The consolidated balance sheet as of December 31, 2008, was derived from audited financial statements at that date, but does not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements.  For further information, refer to the consolidated financial statements and footnotes thereto included in the StarTek, Inc. Annual Report on Form 10-K for the year ended December 31, 2008.

 

Certain reclassifications have been made to 2008 information to conform to 2009 presentation due to the presentation of discontinued operations (see Note 5).

 

Unless otherwise noted in this report, any description of “us” refers to StarTek, Inc. and our subsidiaries.  The assets and liabilities of our foreign operations that are recorded in foreign currencies are translated into U.S. dollars at exchange rates prevailing at the balance sheet date.  Revenues and expenses are translated at the weighted-average exchange rate during the reporting period.

 

Recently Adopted Accounting Pronouncements

 

Effective July 1, 2009, we adopted the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 105-10, “Generally Accepted Accounting Principles — Overall” (“ASC 105-10”).  ASC 105-10 establishes the FASB Accounting Standards Codification (the “Codification”) as the source of authoritative accounting principles recognized by the FASB to be applied by nongovernmental entities in the preparation of financial statements in conformity with U.S. GAAP. Rules and interpretive releases of the SEC under authority of federal securities laws are also sources of authoritative U.S. GAAP for SEC registrants. All guidance contained in the Codification carries an equal level of authority. The Codification superseded all existing non-SEC accounting and reporting standards. All other non-grandfathered, non-SEC accounting literature not included in the Codification is non-authoritative. The FASB has indicated that it will not issue new standards in the form of Statements, FASB Staff Positions or Emerging Issues Task Force Abstracts. Instead, it will issue Accounting Standards Updates (“ASUs”). The FASB will not consider ASUs as authoritative in their own right. ASUs will serve only to update the Codification, provide background information about the guidance and provide the bases for conclusions on the change(s) in the Codification. References made to FASB guidance throughout this document have been updated for the equivalent references under the Codification.

 

Effective January 1, 2009, we adopted FASB ASC 820-10, “Fair Value Measurements and Disclosures — Overall” (“ASC 820-10”), formerly Statement of Financial Accounting Standards No. 157, “Fair Value Measurements”, for all non-financial assets and non-financial liabilities, except for items that are recognized or disclosed at fair value on a recurring basis (at least annually) for which ASC 820-10 was previously adopted.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q for additional information on the adoption of ASC 820-10.

 

Effective January 1, 2009, we adopted FASB ASC 815-10, “Derivatives and Hedging — Overall” (“ASC 815-10”), formerly Statement of Financial Accounting Standards No. 161, “Disclosures about Derivative Instruments and Hedging Activities, an amendment of FASB Statement No. 133”.  ASC 815-10 requires entities to provide greater transparency through additional disclosures about (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for and (c) how derivative instruments and related hedged items affect an entity’s financial position, results of operations and cash flows. Refer to Note 8, “Derivative Instruments,” of this Form 10-Q for additional information.

 

We adopted FASB ASC 805, “Business Combinations” (“ASC 805”), formerly Statement of Financial Accounting Standards No. 141(R), “Business Combinations”, which significantly changed the accounting for and reporting of business combination transactions. This standard was effective for us for business combination transactions for which the acquisition date was on or after January 1, 2009. No business combination transactions occurred during the nine months ended September 30, 2009.

 

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Table of Contents

 

Effective April 1, 2009, we adopted FASB ASC 320-10-65, “Investments — Debt and Equity Securities — Overall — Transition and Open Effective Date Information” (“ASC 320-10-65”), formerly FASB Staff Position No. 115-2 and Statement of Financial Accounting Standards No. 124-2, “Recognition and Presentation of Other-Than-Temporary Impairments”.  ASC 320-10-65 amends the other-than-temporary impairment guidance in U.S. GAAP for debt securities through increased consistency in the timing of impairment recognition and enhanced disclosures related to the credit and noncredit components of impaired debt securities that are not expected to be sold. In addition, increased disclosures are required for both debt and equity securities regarding expected cash flows, credit losses, and securities with unrealized losses. Refer to Note 7, “Investments”, of this Form 10-Q for the relevant disclosures required by adoption of ASC 320-10-65.  The adoption of ASC 320-10-65 did not have a material impact on our financial statements.

 

Effective April 1, 2009, we adopted FASB ASC 825-10-65, “Financial Instruments — Overall — Transition and Open Effective Date Information” (“ASC 825-10-65”), formerly FASB Staff Position No. 107-1 and APB Opinion No. 28-1, “Interim Disclosures about Fair Value of Financial Instruments” (“ASC 270-10”).  ASC 825-10-65 amends ASC 825-10 to require disclosures about fair value of financial instruments in interim financial statements as well as in annual financial statements and also amends ASC 270-10 to require those disclosures in all interim financial statements. The adoption of ASC 825-10-65 did not have a material impact on our financial statements.

 

Effective April 1, 2009, we adopted FASB ASC 855-10, “Subsequent Events — Overall” (“ASC 855-10”), formerly Statement of Financial Accounting Standards No. 165, “Subsequent Events”. ASC 855-10 establishes the accounting for and disclosure of events that occur after the balance sheet date but before financial statements are issued or are available to be issued. It requires the disclosure of the date through which an entity has evaluated subsequent events and the basis for that date, that is, whether that date represents the date the financial statements were issued or were available to be issued.  Refer to this Note 1, “Basis of Presentation,” for the related disclosures. The adoption of ASC 855-10 did not have a material impact on our financial statements.

 

2.  SEGMENT INFORMATION

 

We operate within three business segments, U.S., Canada and Offshore.  The business segments align with those regions in which our services are rendered.  As of September 30, 2009, the U.S. segment included the operations of our thirteen facilities in the U.S., the Canada segment included the operations of our five facilities in Canada and the Offshore segment included the operations of one facility in Makati City, Philippines.  We use gross profit as our measure of profit and loss for each business segment and do not allocate selling, general and administrative expenses to our business segments.

 

Information about our reportable segments, which correspond to the geographic areas in which we operate, is as follows:

 

 

 

For the Three Months Ended September 30,

 

For the Nine Months Ended September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Revenue:

 

 

 

 

 

 

 

 

 

United States

 

$

50,490

 

$

47,293

 

$

151,887

 

$

129,018

 

Canada

 

18,799

 

21,592

 

57,212

 

69,917

 

Offshore

 

3,173

 

52

 

7,364

 

52

 

Total

 

$

72,462

 

$

68,937

 

$

216,463

 

$

198,987

 

 

 

 

 

 

 

 

 

 

 

Gross profit:

 

 

 

 

 

 

 

 

 

United States

 

$

9,848

 

$

7,475

 

$

28,730

 

$

21,720

 

Canada

 

3,400

 

1,242

 

8,414

 

4,768

 

Offshore

 

226

 

(508

)

182

 

(508

)

Total

 

$

13,474

 

$

8,209

 

$

37,326

 

$

25,980

 

 

3.  NET INCOME (LOSS) PER SHARE

 

Basic and diluted net income (loss) per common share is computed on the basis of our weighted average number of common shares outstanding, as determined by using the calculations outlined below:

 

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Table of Contents

 

 

 

Three Months Ended

 

Nine Months Ended

 

 

 

September 30,

 

September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from continuing operations

 

$

1,795

 

$

(1,503

)

$

(866

)

$

(6,494

)

(Loss) income from discontinued operations, net of tax

 

 

(407

)

4,640

 

(266

)

Net income (loss)

 

$

1,795

 

$

(1,910

)

$

3,774

 

$

(6,760

)

 

 

 

 

 

 

 

 

 

 

Weighted average shares of common stock

 

14,808

 

14,708

 

14,781

 

14,706

 

Dilutive effect of stock options

 

204

 

 

 

 

Common stock and common stock equivalents

 

15,012

 

14,708

 

14,781

 

14,706

 

 

 

 

 

 

 

 

 

 

 

Basic net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.12

 

$

(0.10

)

$

(0.06

)

$

(0.44

)

Discontinued operations

 

 

(0.03

)

0.32

 

(0.02

)

Net income (loss)

 

$

0.12

 

$

(0.13

)

$

0.26

 

$

(0.46

)

 

 

 

 

 

 

 

 

 

 

Diluted net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.12

 

$

(0.10

)

$

(0.06

)

$

(0.44

)

Discontinued operations

 

 

(0.03

)

0.32

 

(0.02

)

Net income (loss)

 

$

0.12

 

$

(0.13

)

$

0.26

 

$

(0.46

)

 

Diluted earnings per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive outstanding stock options and non-vested restricted stock using the treasury stock method.  Anti-dilutive securities totaling 847 in the three months ended September 30, 2009, were not included in our calculation because the stock options’ exercise prices were greater than the average market price of the common shares during such period, and anti-dilutive securities totaling 2,187 in the nine months ended September 30, 2009 were not included in our calculation due to our net loss from continuing operations during such period.  Anti-dilutive securities totaling 1,735 and 1,735 in the three and nine months ended September 30, 2008, respectively, were not included in our calculation due to our net loss from continuing operations during those periods.

 

4.  IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

 

Impairment Losses

 

During the nine months ended September 30, 2009, we incurred $1,756 of impairment losses in our Canadian segment, due to the impairment of certain long-lived assets for which the carrying value of those assets is not recoverable.  These assets are located in a facility for which we are uncertain about our ability to generate future cash flows to support the carrying value of these assets.  The long-lived assets include computer and telephone equipment, furniture and fixtures, leasehold improvements and software.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities that are measured at fair value in the Condensed Consolidated Financial Statements.

 

Restructuring Charges

 

In August 2007, August 2008, December 2008 and February 2009, we closed facilities in Hawkesbury, Ontario, Big Spring, Texas, Petersburg, Virginia and Regina, Saskatchewan, respectively.  We have recorded restructuring charges related to lease costs and other expenses related to the facility closures.  In accordance with FASB ASC 420-10, “Exit or Disposal Cost Obligations,” formerly Statement of Financial Accounting Standards No. 146, “Accounting for Costs Associated with Exit or Disposal Activities” (“ASC 420-10”), we recognized the liability when it was incurred, instead of upon commitment to a plan.  A significant assumption used in determining the amount of estimated liability incurred in closing a facility is the estimated liability for future lease payments on vacant facilities.  If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in our Condensed Consolidated Statements of Operations.

 

During the nine months ended September 30, 2009, we entered into an agreement with the respective landlords at the facilities in Big Spring, Texas and Petersburg, Virginia to buy-out our remaining lease obligations for $184 and $813, respectively.  As of September 30, 2009, these payments have been made and we do not expect to incur any additional charges.  In October 2009, we entered into an agreement with the landlord at the facility in Hawkesbury, Ontario to buy-out the remaining lease obligation for $1,125 Canadian dollars, which was paid in October 2009.  We do not expect to incur any additional charges in Hawkesbury.  The cumulative amount paid as of September 30, 2009 related to the closure of the facility in Regina, Saskatchewan is $938 and we expect to incur total

 

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restructuring charges of $5,580 (adjusted for the September 30, 2009 Canadian dollar to U.S. dollar exchange rate).  We expect completion of the Regina restructuring plan no later than 2013; however, it may be earlier depending on our ability to sublease the facility or buy-out the lease.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including restructuring charges, that are measured at fair value in the Condensed Consolidated Financial Statements.

 

A summary of the activity under the restructuring plans as of September 30, 2009, and changes during the nine months ended September 30, 2009 is presented below:

 

 

 

Facility-Related Costs

 

 

 

Hawkesbury

 

Regina

 

Canada
Total

 

Big Spring

 

Petersburg

 

U.S. Total

 

Company
Total

 

Balance as of January 1, 2009

 

$

1,099

 

$

 

$

1,099

 

$

208

 

$

1,402

 

$

1,610

 

$

2,709

 

Expense

 

16

 

4,436

 

4,452

 

31

 

198

 

229

 

4,681

 

Payments

 

(363

)

(938

)

(1,301

)

(239

)

(1,334

)

(1,573

)

(2,874

)

Reclassification of long-term liability

 

175

 

202

 

377

 

 

(266

)

(266

)

111

 

Foreign currency translation adjustment

 

125

 

716

 

841

 

 

 

 

841

 

Balance as of September 30, 2009

 

$

1,052

 

$

4,416

 

$

5,468

 

$

 

$

 

$

 

$

5,468

 

 

5.  DISCONTINUED OPERATIONS

 

On February 25, 2009, we entered into an agreement to sell the assets of Domain.com, our wholly owned subsidiary, to A. Emmet Stephenson, Jr., Inc. (“Mr. Stephenson”) in exchange for cash of $7,075.  The assets of Domain.com consist of domain names, trademarks and corporation names.  We conducted an auction for the assets and received bids from multiple parties, including Mr. Stephenson.  Mr. Stephenson presented the highest bid, which represented the selling price, of $7,075 and the sale was completed effective February 25, 2009.  Mr. Stephenson is one of our co-founders, has managed the Domain.com subsidiary since 2006 and owns approximately 20% of our common shares outstanding.  Because the transaction involved a related party, the Audit Committee of our Board of Directors considered and approved the transaction.  The results of operations and cash flows of Domain.com have been reported in the Condensed Consolidated Statements of Operations as discontinued operations.

 

During the three and nine months ended September 30, 2008, we recorded a loss from discontinued operations of $461 due to the write-off of the principal on a note receivable related to the sale of our supply chain management services platform in December 2005.  We wrote off $740 for principal balance on the note receivable, less a tax benefit of $279.

 

The following table summarizes the results of discontinued operations:

 

 

 

Three Months Ended September 30,

 

Nine Months Ended September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Operating income from discontinued operations before income taxes

 

$

 

$

86

 

$

27

 

$

312

 

(Loss) gain on the sale of discontinued operations

 

 

(740

)

6,937

 

(740

)

Income tax benefit (expense)

 

 

247

 

(2,324

)

162

 

(Loss) income from discontinued operations, net of tax

 

$

 

$

(407

)

$

4,640

 

$

(266

)

 

6.  PRINCIPAL CLIENTS

 

The following table represents revenue concentration of our principal clients.

 

 

 

Three Months Ended

 

Nine Months Ended

 

 

 

September 30,

 

September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc.

 

62.7

%

56.5

%

63.9

%

52.7

%

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

 

21.9

%

26.4

%

21.6

%

27.6

%

 

The call center services agreement with T-Mobile USA, Inc. (see Exhibit 10.120 to our Form 10-Q filed on November 6, 2007) is effective as of October 1, 2007 and has an initial term of two years.  After the initial term, the contract automatically renews for one-

 

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year periods thereafter, unless either party provides written notice of termination at least 60 days prior to the expiration of the then-current term.  Although the initial term of the contract ended on September 30, 2009, the contract automatically renewed for a one-year term which would expire on September 30, 2010.  We are currently negotiating a new contract with T-Mobile USA, Inc. and expect to execute the agreement during the fourth quarter of 2009.  Until the new agreement is signed, our services provided to T-Mobile USA, Inc. are covered under the existing agreement effective October 1, 2007.

 

The loss of a principal client and/or changes in timing or termination of a principal client’s product launch, volume delivery or service offering would have a material adverse effect on our business, revenue, operating results, and financial condition.  To limit our credit risk, management from time to time will perform credit evaluations of our clients. Although we are directly impacted by the economic conditions in which our clients operate, management does not believe substantial credit risk existed as of September 30, 2009.

 

7.  INVESTMENTS

 

Investments available for sale consisted of:

 

 

 

Basis

 

Gross
Unrealized
Gains

 

Gross
Unrealized
Losses

 

Fair Value

 

As of September 30, 2009:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

493

 

$

3

 

$

 

$

499

 

 

 

 

 

 

 

 

 

 

 

As of December 31, 2008:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

8,513

 

$

9

 

$

(85

)

$

8,437

 

 

As of September 30, 2009, the investments in our portfolio have remaining contractual maturities within one year.  There are no investments as of September 30, 2009 that have carried unrealized losses for longer than twelve months.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including investments, that are measured at fair value in the Condensed Consolidated Financial Statements.  Proceeds from the sale of investment securities available for sale were $0 and $8,021 for the three and nine months ended September 30, 2009, respectively, and $2,760 and $12,229 for the three and nine months ended September 30, 2008, respectively.  Gross realized gains included in other income were $0 and $5 for the three and nine months ended September 30, 2009, respectively, and $0 and $0 for the three and nine months ended September 30, 2008, respectively.  Gross realized losses included in other income were $0 and $3 for the three and nine months ended September 30, 2009, respectively, and $437 and $437 for the three and nine months ended September 30, 2008, respectively.  The loss recorded in the three and nine months ended September 30, 2008 was on Lehman Brothers corporate debt securities that were determined to be other-than-temporarily impaired after their bankruptcy announcement.  Original cost of investments available for sale is based on the specific identification method.

 

The following table summarizes the aggregate fair value of those investments in a gross unrealized loss position:

 

 

 

As of

 

 

 

September 30, 2009

 

December 31, 2008

 

Investments in a continuous unrealized loss position for less than 12 months

 

 

 

 

 

Aggregate unrealized losses on corporate debt securities

 

$

 

$

(38

)

Aggregate fair value of corporate debt securities

 

 

1,996

 

 

 

 

 

 

 

Investments in a continuous unrealized loss position for greater than 12 months

 

 

 

 

 

Aggregate unrealized losses on corporate debt securities

 

$

 

$

(47

)

Aggregate fair value of corporate debt securities

 

 

3,447

 

 

8.  DERIVATIVE INSTRUMENTS

 

We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies.  The contracts cover periods commensurate with expected exposure, generally within twelve months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  We operate in Canada and the Philippines and the functional currencies are the Canadian dollar and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. However, our client contracts primarily generate revenues which are paid to us in U.S. dollars.  We have elected to follow cash flow hedge accounting under ASC 815-10 in order to associate the

 

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results of the hedges with forecasted future expenses.  The current mark-to-market gain or loss is recorded in accumulated other comprehensive income (“AOCI”) as a component of stockholders’ equity and will be re-classified to operations as the forecasted expenses are incurred, typically within one year.  During the three and nine months ended September 30, 2009 and 2008, our cash flow hedges were highly effective and there were no amounts charged to the Condensed Consolidated Statements of Operations for hedge ineffectiveness.

 

During the nine months ended September 30, 2009, we entered into Canadian dollar forward contracts with Wells Fargo Bank for a notional amount of $13,500 Canadian dollars to hedge our foreign currency risk with respect to labor costs in Canada.  As of September 30, 2009, we have not entered into any arrangements to hedge our exposure to fluctuations in the Philippine peso relative to the U.S. dollar.

 

The following table shows the notional principal of our derivative instruments as of September 30, 2009:

 

 

 

Currency

 

Notional
Principal

 

Instruments qualifying as accounting hedges:

 

 

 

 

 

Foreign exchange contracts

 

Canadian dollar

 

CDN$

14,550

 

 

The above foreign exchange contracts are to be delivered periodically through December 2009 at a purchase price which is no more than $17,671 and no less than $17,453.  The estimates of fair value are based on applicable and commonly used pricing models and prevailing financial market information as of September 30, 2009.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including derivative assets and derivative liabilities, that are measured at fair value in the Condensed Consolidated Financial Statements.

 

The following table shows our derivative instruments measured at gross fair value as reflected in the Condensed Consolidated Balance Sheet as of September 30, 2009:

 

 

 

Fair Value of
Derivatives Designated
as Hedge Instruments

 

Fair value of
derivatives not
designated as hedge
instruments

 

Derivative assets:

 

 

 

 

 

Foreign exchange contracts

 

$

1,477

 

$

 

 

 

 

 

 

 

Derivative liabilities:

 

 

 

 

 

Foreign exchange contracts

 

$

 

$

 

 

The following table shows the effect of our derivative instruments designated as cash flow hedges in the Condensed Consolidated Statement of Operations for the three and nine months ended September 30, 2009:

 

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Table of Contents

 

 

 

Three Months Ended

 

 

 

 

 

September 30, 2009

 

September 30, 2008

 

Location of Gain

 

 

 

Gain
Recognized in
AOCI, net of tax

 

Gain
Reclassified
from AOCI into
Income

 

Loss
Recognized in
AOCI, net of tax

 

Loss
Reclassified
from AOCI into
Income

 

(Loss)
Reclassified from
AOCI into
Income

 

Cash flow hedges:

 

 

 

 

 

 

 

 

 

 

 

Foreign exchange contracts

 

$

358

 

$

1,125

 

$

(585

)

$

(461

)

Cost of services

 

 

 

 

Nine Months Ended

 

 

 

 

 

September 30, 2009

 

September 30, 2008

 

Location of Gain

 

 

 

Gain
Recognized in
AOCI, net of tax

 

Loss
Reclassified
from AOCI into
Income

 

Loss
Recognized in
AOCI, net of tax

 

Loss
Reclassified
from AOCI into
Income

 

(Loss)
Reclassified from
AOCI into
Income

 

Cash flow hedges:

 

 

 

 

 

 

 

 

 

 

 

Foreign exchange contracts

 

$

2,365

 

$

(506

)

$

(626

)

$

(752

)

Cost of services

 

 

9.  FAIR VALUE MEASUREMENTS

 

As of January 1, 2009, we adopted ASC 820-10 for all non-financial assets and liabilities that are recognized or disclosed at fair value in the financial statements. We had previously adopted ASC 820-10 for all financial assets and liabilities.  ASC 820-10 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions, and credit risk.

 

ASC 820-10 establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value.  The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (level 1 measurements) and the lowest priority to unobservable inputs (level 3 measurements).  The levels of the fair value hierarchy under ASC 820-10 are described below:

 

Level 1                   Valuation is based upon quoted prices for identical instruments traded in active markets.

 

Level 2                   Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.

 

Level 3                   Valuation is generated from model-based techniques that use significant assumptions not observable in the market.  These unobservable assumptions reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.  Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques.

 

Investments

 

As of September 30, 2009 and December 31, 2008, our investments consisted entirely of corporate debt securities.  Our corporate debt securities are valued using third-party broker statements, which is derived from quoted market information.  The inputs to the valuation are generally classified as Level 1 given the active market for these securities, however, if an active market does not exist, the inputs are recorded at a lower level in the fair value hierarchy.

 

Derivative Instruments and Hedging Activities

 

Our derivative instruments are valued using third-party broker or counterparty statements, derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such are generally classified as Level 2 in the fair value hierarchy.

 

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Table of Contents

 

Restructuring Charges

 

ASC 420-10 specifies that a liability for a cost associated with an exit or disposal activity be recognized when the liability is incurred, instead of upon commitment to an exit plan.  On an ongoing basis, management assesses the profitability and utilization of our facilities and in some cases management has chosen to close facilities.  Accrued restructuring costs were valued using a discounted cash flow model.  Significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities, which we determine based on a third-party broker’s assessment of our ability to successfully negotiate early termination agreements with landlords and/or to sublease the facility, and the discount rate utilized to determine the present value of the future expected cash flows. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in the Condensed Consolidated Statements of Operations.

 

As described in Note 4, “Impairment Losses and Restructuring Charges,” during the nine months ended September 30, 2009, we closed our facility in Regina, Saskatchewan, which resulted in $0 and $4,436 of accrued restructuring costs during the three and nine months ended September 30, 2009.  These costs were valued using a discounted cash flow model.  The cash flows consist of the future lease payment obligations required under the lease agreement.  We assumed that we could not sublease the vacant facility for the remainder of the lease term based on our knowledge of the Regina marketplace, as well as our historical inability to sublease our facilities in other locations in which we operate.  In the future, if we are able to sublease the facility, we may be required to record a gain in the Condensed Consolidated Statements of Operations.  Future cash flows also include estimated property taxes through the remainder of the lease term, which are valued based upon historical tax payments.  The future cash flows were discounted using a rate of 3%.  Given that the restructuring charges were valued using our internal estimates using a discounted cash flow model, we have classified the accrued restructuring costs as Level 3 in the fair value hierarchy.

 

Impairment of Long-Lived Assets

 

As described in Note 4, “Impairment Losses and Restructuring Charges,” during the three and nine months ended September 30, 2009, we recorded approximately $0 and $1,756 of impairment losses in our Canadian segment, due to the impairment of certain long-lived assets for which the carrying value of those assets is not recoverable.  These assets are located in a facility for which we do not have long-term customer commitments and therefore, we are uncertain about our ability to generate future cash flows to support the carrying value of these assets.  The long-lived assets include computer and telephone equipment, furniture and fixtures, leasehold improvements and software.  For assets which were not recoverable through future cash flows or could not be used in another facility, we reduced the carrying value to fair value.  The fair value of these long-lived assets after the impairment charge was $228.  Given that the impairment losses were valued using internal estimates, we have classified the remaining fair value of long-lived assets as Level 3 in the fair value hierarchy.

 

Fair Value Hierarchy

 

The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  As required by ASC 820-10, assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.

 

 

 

Assets Measured at Fair Value

 

 

 

on a Recurring Basis as of September 30, 2009

 

 

 

Level 1

 

Level 2

 

Level 3

 

Total

 

Assets:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

499

 

$

 

$

 

$

499

 

Derivative instruments

 

 

1,477

 

 

1,477

 

Total fair value of assets measured on a recurring basis

 

$

499

 

$

1,477

 

$

 

$

1,976

 

 

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Table of Contents

 

 

 

Assets and Liabilities Measured at Fair Value on a

 

 

 

Non-Recurring Basis During the Nine Months ended September 30, 2009

 

 

 

Level 1

 

Level 2

 

Level 3

 

Total

 

Assets:

 

 

 

 

 

 

 

 

 

Property, plant and equipment, net

 

$

 

$

 

$

228

 

$

228

 

Total fair value of assets measured on a non-recurring basis

 

$

 

$

 

$

228

 

$

228

 

 

 

 

 

 

 

 

 

 

 

Liabilities:

 

 

 

 

 

 

 

 

 

Accrued restructuring costs

 

$

 

$

 

$

4,436

 

$

4,436

 

Total fair value of liabilities measured on a non-recurring basis

 

$

 

$

 

$

4,436

 

$

4,436

 

 

10.  DEBT

 

On June 26, 2009, we entered into a business loan agreement, promissory note and three commercial security agreements (together the “Agreement”) with UMB Bank Colorado, N.A. (“UMB Bank”) for a $15 million secured revolving line of credit.  The Agreement is effective July 1, 2009 through August 1, 2010.  This Agreement replaced our $10 million secured revolving line of credit with Wells Fargo Bank N.A., which expired by its terms on June 30, 2009.  There was no balance outstanding on the line of credit with UMB Bank as of September 30, 2009.

 

Borrowings under the Agreement bear interest, at our option at the time of the borrowing, of the thirty, sixty or ninety day LIBOR index, plus 1.75%.  The interest rate shall never be less than 3.25% per annum.  Under the Agreement, we granted UMB Bank a security interest in all of our present and future accounts receivable, general intangibles, and owned real property.   In addition, under the Agreement, we are subject to certain financial covenants, which include maintaining 1) a ratio of total liabilities to tangible net worth of less than 1.0 to 1.0, 2) a tangible net worth of at least $105 million, 3) unencumbered liquid assets, defined as cash, certificate of deposits and marketable securities, of at least $10 million measured on the last day of each fiscal quarter and 4) a cash flow coverage ratio, as defined in the Agreement, of greater than 1.50 to 1.0 measured on the last day of each fiscal quarter for the previous twelve months.

 

In addition, during the nine months ended September 30, 2009, we paid off the remaining principal balance on the Secured Equipment Promissory Note between Wells Fargo Equipment Finance, Inc. and StarTek USA, Inc., our wholly owned subsidiary, and the Canadian Dollar Secured Equipment Loan between Wells Fargo Equipment Finance Company, Inc. and StarTek Canada Services, Ltd., our wholly owned subsidiary.  The loans had original maturities in November 2010.  The total payoff on these loans, including pre-payment penalties, was $5,688.

 

11.  ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

 

FASB ASC 220-10, “Comprehensive Income”, formerly Statement of Financial Accounting Standards No. 130, “Reporting Comprehensive Income,” establishes standards for reporting and display of comprehensive income. Comprehensive income is defined essentially as all changes in stockholders’ equity, exclusive of transactions with owners. The following represents the components of other comprehensive income (loss):

 

 

 

Three Months Ended

 

Nine Months Ended

 

 

 

September 30,

 

September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Net income (loss)

 

$

1,795

 

$

(1,910

)

$

3,774

 

$

(6,760

)

Other comprehensive income (loss):

 

 

 

 

 

 

 

 

 

Foreign currency translation adjustments, net of tax

 

495

 

(374

)

631

 

(825

)

Change in fair value of derivative instruments, net of tax

 

358

 

(585

)

2,365

 

(626

)

Unrealized (loss) gain on available for sale securities, net of tax

 

(1

)

(138

)

50

 

(205

)

Comprehensive income (loss)

 

$

2,647

 

$

(3,007

)

$

6,820

 

$

(8,416

)

 

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Accumulated other comprehensive income (loss) consisted of the following items:

 

 

 

Three Months Ended September 30,

 

Nine Months Ended September 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Accumulated foreign currency translation adjustments:

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

1,226

 

$

2,102

 

$

1,090

 

$

2,553

 

Translation adjustments, net of tax

 

495

 

(374

)

631

 

(825

)

Ending balance

 

$

1,721

 

$

1,728

 

$

1,721

 

$

1,728

 

Accumulated unrealized derivative gains (losses):

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

563

 

$

(21

)

$

(1,444

)

$

20

 

Gain (loss) reclassified to earnings, net of tax

 

703

 

(288

)

(316

)

(470

)

Change in fair value of cash flow hedges, net of tax

 

(345

)

(297

)

2,681

 

(156

)

Ending balance

 

$

921

 

$

(606

)

$

921

 

$

(606

)

Accumulated unrealized losses on available for sale securities:

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

(10

)

$

(96

)

$

(61

)

$

(29

)

(Loss) gain reclassified to earnings, net of tax

 

 

(273

)

(1

)

(273

)

Change in fair value of available for sale securities, net of tax

 

(1

)

135

 

51

 

68

 

Ending balance

 

$

(11

)

$

(234

)

$

(11

)

$

(234

)

 

12.  SHARE-BASED COMPENSATION

 

Compensation cost that has been charged against income related to share-based compensation for the three months ended September 30, 2009 and 2008 was $498 and $440, respectively, and is included in selling, general and administrative expense.  The compensation cost that has been charged for the nine months ended September 30, 2009 and 2008 was $1,437 and $1,054, respectively.  A summary of activity during the nine months ended September 30, 2009 related to our equity awards is presented below.

 

Stock Options

 

A summary of option activity as of September 30, 2009, and changes during the nine months then ended is presented below:

 

 

 

 

 

Weighted Average

 

 

 

Shares

 

Exercise Price

 

Outstanding as of January 1, 2009

 

1,629

 

$

11.45

 

Granted

 

726

 

4.60

 

Exercised

 

 

 

Forfeited

 

(138

)

7.95

 

Expired

 

(77

)

15.90

 

Outstanding as of September 30, 2009

 

2,140

 

$

9.20

 

 

Restricted Shares

 

Restricted share activity during the nine months ended September 30, 2009 was as follows:

 

 

 

2007

 

 

 

Number of

 

Weighted-Average

 

 

 

Restricted Shares

 

Grant Date Fair Value

 

Non-vested balance as of January 1, 2009

 

62

 

$

10.45

 

Granted

 

7

 

4.76

 

Vested

 

(19

)

8.79

 

Forfeited

 

(3

)

9.01

 

Non-vested balance as of September 30, 2009

 

47

 

$

10.14

 

 

13.  INCOME TAXES

 

The year-to-date effective tax rate for continuing operations decreased from 37.6% during the nine months ended September 30, 2008 to 12.7% during the nine months ended September 30, 2009.  The primary reasons for the decrease in the rate between periods is 1) a larger impact from the change in the Canadian statutory tax rates in 2009 compared to 2008, 2) state income tax expense in 2009 compared to state income tax benefit in 2008 (due to pre-tax book income in the U.S. during 2009 compared to a pre-tax book loss in the U.S. in 2008) and 3) meals and entertainment deductions.  The decrease in the rate, and the corresponding decrease in the income tax benefit, were partially offset by an increase in the rate and tax benefit from work opportunity credits.

 

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Differences between U.S. statutory income tax rates and our effective tax rates for continuing operations for the nine months ended September 30, 2009 and 2008 were:

 

 

 

Nine Months Ended September 30,

 

 

 

2009

 

2008

 

U.S. statutory tax rate

 

35.0

%

35.0

%

Effect of state taxes (net of Federal benefit)

 

(10.0

)%

2.3

%

Work opportunity credits

 

34.2

%

7.1

%

Effect of change in Canadian tax rate

 

(27.0

)%

(4.2

)%

Other permanent items (i.e. meals and entertainment)

 

(16.8

)%

(1.9

)%

Other, net

 

(2.7

)%

(0.7

)%

Total

 

12.7

%

37.6

%

 

14.  LITIGATION

 

In our Annual Report on Form 10-K filed March 3, 2009, we described a federal securities class-action lawsuit, West Palm Beach Firefighters’ Pension Fund v. StarTek, Inc., Civil Action No. 05-cv-01265-WDM-MEH (the “Litigation”).

 

On July 20, 2009, we executed a Stipulation of Settlement (“Stipulation”) with lead plaintiffs to settle the Litigation.  Under the terms of the Stipulation, defendants will pay $7,500 to completely resolve the Litigation, in exchange for a release of all claims by lead plaintiffs and class members and a dismissal of the Litigation with prejudice.  Our primary insurance carrier has contributed $6,900 and we contributed $600 to the Settlement Fund (as defined in the Stipulation).  The United States District Court for the District of Colorado (the “Court”) granted preliminary approval for the settlement on October 8, 2009.  The completion of the settlement as set forth in the Stipulation remains subject to various conditions, including notice to the class members, a final hearing, and final approval by the Court.  Our portion of the settlement due, or $600, was recorded in our Condensed Consolidated Statement of Operations during the nine months ended September 30, 2009 and was paid in October 2009.

 

We are involved from time to time in other litigation arising in the normal course of business, none of which is expected by management to have a material adverse effect on our business, financial condition or results of operations.

 

SUBSEQUENT EVENT

 

In October 2009, we entered into an agreement with the landlord at our closed facility in Hawkesbury, Ontario to buy-out the remaining lease obligation.  We closed the facility in August 2007 and recorded restructuring costs associated with the remaining lease obligations at the facility.  The original lease was due to expire in 2012.  The buy-out was $1,125 Canadian dollars, which was paid in October 2009.  There was no impact on our consolidated statements of operations during the three or nine months ended September 30, 2009 related to the buy-out.  We do not expect to incur any additional charges related to the Hawkesbury closure.

 

ITEM 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

The following discussion and analysis should be read in conjunction with our Unaudited Consolidated Financial Statements and related Notes included elsewhere in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, 2008, and with the information under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2008.

 

Unless otherwise noted in this report, any description of “us” or “we” refers to StarTek, Inc. and our subsidiaries.  Financial information in this report is presented in U.S. dollars.

 

BUSINESS DESCRIPTION AND OVERVIEW

 

StarTek is a provider of business process outsourcing services to the communications industry.  We partner with our clients to meet their business objectives and improve customer retention, increase revenues and reduce costs through an improved customer experience.  Our solutions leverage industry knowledge, best business practices, skilled agents, proven operational excellence and flexible technology.  The StarTek comprehensive service suite includes customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes.  We operate our business within three reportable segments, based on the geographic regions in which our services are rendered: (1) the U.S., (2) Canada and (3) Offshore.  As of September 30, 2009, our U.S. segment included the operations of our thirteen facilities in the U.S.; our Canada segment

 

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included the operations of our five facilities in Canada; and our Offshore segment included the operations of a facility in Makati City, Philippines.  As of September 30, 2008, there were fourteen, six and one operating centers in the U.S., Canada and Offshore segments, respectively.  We use gross profit as our measure of profit and loss for each business segment and do not allocate selling, general and administrative expenses to our business segments.

 

We endeavor to achieve site optimization at all of our locations by routinely evaluating site performance.  If local economic conditions, prevailing wage rates, local labor pool availability and quality, or other factors, negatively impact the long-term financial viability of a location, management will from time to time make the decision to close a facility.  As a result, we may incur impairment losses or restructuring charges in connection with the closure.  Likewise, management is continually in pursuit of opportunities to open new locations in economically viable geographic markets, subject to client demand, in order to improve profitability and grow the business.

 

SIGNIFICANT DEVELOPMENTS DURING THE THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2009

 

In February 2009, we closed our facility in Regina, Saskatchewan.  The closure of our Regina facility was driven by market conditions, namely recruiting challenges in this location, which impacted the profitability of the site and management determined it was in our long-term interest to close the location.   This closure resulted in approximately $2.5 million and $7.8 million less revenue during the three and nine months ended September 30, 2009, respectively, and increased gross profit by $0.3 million and $0.4 million during the three and nine months ended September 30, 2009, respectively, compared to the comparable periods ended September 30, 2008 due to negative gross profit at this facility in 2008.  We also incurred restructuring charges of approximately $4.4 million during the nine months ended September 30, 2009 related to the closure, which is discussed in further detail below.

 

On February 25, 2009, we entered into an agreement to sell the assets of Domain.com, our wholly owned subsidiary, to A. Emmet Stephenson, Jr., Inc. (“Mr. Stephenson”) in exchange for cash of $7.075 million.  The assets of Domain.com consist of domain names, trademarks and corporation names.  We conducted an auction for the assets and received bids from multiple parties, including Mr. Stephenson.  Mr. Stephenson presented the highest bid, which represented the selling price, of $7.075 million and the sale was completed effective February 25, 2009.  Mr. Stephenson is one of our co-founders, has managed the Domain.com subsidiary since 2006 and owns approximately 20% of our common shares outstanding.  Because the transaction involves a related party, the Audit Committee of our Board of Directors considered and approved the transaction.  The results of operations and cash flows of Domain.com have been reported as discontinued operations.

 

In July 2009, we entered into a lease agreement for the rental of a facility in Heredia, Costa Rica.  The lease has an initial term of five years with a tenant option for an additional five years.  The facility is approximately 37,000 square feet and we expect to open the facility for operations during the first quarter of 2010.  Total lease commitments for the rental of this facility are approximately $4.5 million over the term of the lease.

 

In August 2009, we entered into an agreement with the landlord at our closed facility in Petersburg, Virginia to buy-out the remaining lease obligation.  We closed the facility in December 2008 and recorded restructuring costs associated with the remaining lease obligations at the facility.  The original lease was due to expire in 2013.  The buy-out was $0.8 million dollars, which was paid in August 2009.  There was no impact on our condensed consolidated statements of operations during the period related to the buy-out and we do not expect to incur any additional charges related to the Petersburg closure.

 

SUBSEQUENT EVENT

 

In October 2009, we entered into an agreement with the landlord at our closed facility in Hawkesbury, Ontario to buy-out the remaining lease obligation.  We closed the facility in August 2007 and recorded restructuring costs associated with the remaining lease obligations at the facility.  The original lease was due to expire in 2012.  The buy-out was $1.125 million Canadian dollars, which was paid in October 2009.  There was no impact on our condensed consolidated statements of operations during the three or nine months ended September 30, 2009 related to the buy-out.  We do not expect to incur any additional charges related to the Hawkesbury closure.

 

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Table of Contents

 

RESULTS OF OPERATIONS — THREE MONTHS ENDED SEPTEMBER 30, 2009 AND SEPTEMBER 30, 2008

 

The following table presents selected items from our Condensed Consolidated Statements of Operations in thousands of dollars and as a percentage of revenue for the periods indicated.

 

 

 

Three Months Ended
September 30, 2009

 

% of
Revenue

 

Three Months Ended
September 30, 2008

 

% of
Revenue

 

% Change
Q3 2008 to
Q3 2009

 

Revenue

 

$

72,462

 

100.0

%

$

68,937

 

100.0

%

5.1

%

Cost of services

 

58,988

 

81.4

%

60,728

 

88.1

%

-2.9

%

Gross profit

 

13,474

 

18.6

%

8,209

 

11.9

%

64.1

%

Selling, general and administrative expenses

 

11,084

 

15.3

%

10,205

 

14.8

%

8.6

%

Impairment losses and restructuring charges

 

 

0.0

%

346

 

0.5

%

-100.0

%

Operating income (loss)

 

2,390

 

3.3

%

(2,342

)

-3.4

%

NM

 

Net interest and other (expense) income

 

(38

)

-0.1

%

(304

)

-0.4

%

NM

 

Income (loss) from continuing operations before income taxes

 

2,352

 

3.2

%

(2,646

)

-3.8

%

NM

 

Income tax expense (benefit)

 

557

 

0.7

%

(1,143

)

-1.6

%

NM

 

Net income (loss) from continuing operations

 

1,795

 

2.5

%

(1,503

)

-2.2

%

NM

 

Income from discontinued operations, net of tax

 

 

0.0

%

(407

)

-0.6

%

-100.0

%

Net income (loss)

 

$

1,795

 

2.5

%

$

(1,910

)

-2.8

%

NM

 

 

The following table summarizes our revenues and gross profit for the periods indicated, by reporting segment:

 

 

 

For the Three Months Ended September 30,

 

 

 

2009

 

2008

 

 

 

(in 000s)

 

(% of Total)

 

(in 000s)

 

(% of Total)

 

United States:

 

 

 

 

 

 

 

 

 

Revenue

 

$

50,490

 

69.7

%

$

47,293

 

68.6

%

Cost of services

 

40,642

 

68.9

%

39,818

 

65.6

%

Gross profit

 

$

9,848

 

73.1

%

$

7,475

 

91.1

%

Gross profit %

 

19.5

%

 

 

15.8

%

 

 

 

 

 

 

 

 

 

 

 

 

Canada:

 

 

 

 

 

 

 

 

 

Revenue

 

$

18,799

 

25.9

%

$

21,592

 

31.3

%

Cost of services

 

15,399

 

26.1

%

20,350

 

33.5

%

Gross profit

 

$

3,400

 

25.2

%

$

1,242

 

15.1

%

Gross profit %

 

18.1

%

 

 

5.8

%

 

 

 

 

 

 

 

 

 

 

 

 

Offshore:

 

 

 

 

 

 

 

 

 

Revenue

 

$

3,173

 

4.4

%

$

52

 

0.1

%

Cost of services

 

2,947

 

5.0

%

560

 

0.9

%

Gross profit

 

$

226

 

1.7

%

$

(508

)

-6.2

%

Gross profit %

 

7.1

%

 

 

-976.9

%

 

 

 

Revenue

 

Revenue increased by $3.5 million, or 5.1%, from $68.9 million in the third quarter of 2008 to $72.5 million in the third quarter of 2009.  The increase was driven by a $3.2 million increase in revenue in our U.S. segment. Of this increase, $5.6 million was from two new sites that were opened in mid-2008 (Mansfield, Ohio and Jonesboro, Arkansas).  In addition, a site that transitioned to a new customer during 2009 contributed approximately $1.7 million of additional revenue in the third quarter of 2009 compared to the third quarter of 2008.  These increases were partially offset by $3.2 million less revenue from site closures in Big Spring, Texas and Petersburg, Virginia in August 2008 and December 2008, respectively.  The remainder of the offset was driven by decreases in the number of average full-time equivalent agents and utilization at other U.S. locations.  In the third quarter of 2009, average full-time equivalent agents decreased by 4.8% from the third quarter of 2008 due to layoffs and hiring freezes in certain locations in order to address certain discrepancies in our hiring practices.  The  hiring freezes have since been lifted.  Revenues in our Canadian segment declined by $2.8 million in the third quarter of 2009 compared to the same period in 2008.  Of this decrease, $2.5 million was due to the site closure in Regina, Saskatchewan.  The remainder was due to a decline of 6.8% in average full-time equivalent agents at our other Canadian locations.  Revenue from our Offshore segment increased from $0.1 million in the third quarter of 2008 to $3.2 million in the third quarter of 2009 from our site in Makati City, Philippines which opened in September 2008 and continues to ramp.

 

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Table of Contents

 

Cost of Services and Gross Profit

 

Cost of services decreased by $1.7 million, or 2.9%, from $60.7 million in the third quarter of 2008 to $59.0 million in the third quarter of 2009.  Cost of services in the U.S. increased by approximately $0.8 million, of which $0.2 million was related to the net addition of new sites year over year, as discussed above.  Gross profit as a percentage of revenue in the U.S. increased from 15.8% in the third quarter of 2008 to 19.5% in the third quarter of 2009.  This increase was driven by higher utilization, which we define as average full-time equivalent agents divided by available seat capacity, which increased from 65% in the third quarter of 2008 to 77% in the third quarter of 2009.  Cost of services in Canada declined by $5.0 million in the third quarter of 2009 from the third quarter of 2008, of which $2.8 million was due to the closure of the facility in Regina, Saskatchewan and $1.9 million was due to improvements in the Canadian to U.S. dollar exchange rate.  The remaining decrease in the Canadian segment was due to fewer agents, as described above.  Cost of services for our Offshore segment increased by approximately $2.4 million due to the opening of our Makati City, Philippines location.

 

Selling, General and Administrative Expenses

 

Selling, general and administrative expenses increased by $0.9 million, or 8.6%, from $10.2 million in the third quarter of 2008 to $11.1 million in the third quarter of 2009.  As a percentage of revenue, selling, general and administrative expenses increased from 14.8% to 15.3%.  The increase was driven by an increase of $0.5 million in salary expense and $0.4 million in hiring expense in the third quarter of 2009 compared to the third quarter of 2008 due to investments in personnel in support of growth efforts.

 

Impairment Losses and Restructuring Charges

 

Impairment losses and restructuring charges declined from $0.3 million in the third quarter of 2008 to $0 in the third quarter of 2009.  In the third quarter of 2008, we recorded $0.3 million in restructuring charges related to the closure of our Big Spring, Texas location in August 2008.  We did not incur any impairment losses or restructuring charges during the third quarter of 2009.

 

Operating Income (Loss)

 

We had operating income of $2.4 million during the three months ended September 30, 2009 and an operating loss of $2.3 million during the three months ended September 30, 2008.  Operating income (loss) as a percentage of revenue was 3.3% for the three months ended September 30, 2009 compared to (3.4%) for the three months ended September 30, 2008.  The increase was a result of higher revenue, lower cost of services and lower impairment and restructuring charges, partially offset by an increase in selling, general and administrative expenses, as discussed previously.

 

Net Interest and Other (Expense) Income

 

Net interest and other expense declined to approximately $0.04 million during the third quarter of 2009 from $0.3 million in the third quarter of 2008.  The decrease was primarily due to $0.4 million recorded in 2008 for an other-than-temporary impairment of an investment.  No such impairments were recorded during the third quarter of 2009.  This decrease was partially offset by lower interest and investment income in the third quarter of 2009, compared to the third quarter of 2008, due to fewer investments held during the period.

 

Income Tax

 

The quarterly effective tax rate for continuing operations changed from an income tax benefit of $1.1 million, or an effective rate of 43.2%, during the three months ended September 30, 2008, to income tax expense of $0.6 million, or an effective rate of 23.7%, during the three months ended September 30, 2009.  The change was due primarily to the effects of work opportunity credits, depending on the amount of income or loss for the respective quarter, which reduced the rate and associated tax expense in 2009 and increased the rate and associated tax benefit in 2008.

 

Loss from Discontinued Operations, net of tax

 

Loss from discontinued operations was $0 during the third quarter of 2009 and approximately $0.4 million during the third quarter of 2008.  The loss in 2008 was due to the write-off of the principal on a note receivable related to the sale of our supply chain management services platform in December 2005 for which approximately $0.7 million related to the principal of the note receivable, less an associated tax benefit of approximately $0.2 million.  This was partially offset by the removal of income from discontinued operations related to the sale of our Domain.com subsidiary in February 2009.

 

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Table of Contents

 

Net Income (Loss)

 

Net income was $1.8 million for the third quarter of 2009 compared to a net loss of approximately $1.9 million during the third quarter of 2008.  The increase in net income was primarily due to higher revenue, lower cost of services, the absence of impairment and restructuring charges and a loss from discontinued operations, partially offset by higher selling, general and administrative expenses, as discussed previously.

 

RESULTS OF OPERATIONS — NINE MONTHS ENDED SEPTEMBER 30, 2009 AND SEPTEMBER 30, 2008

 

 

 

Nine Months
Ended September
30, 2009

 

% of
Revenue

 

Nine Months
Ended September
30, 2008

 

% of
Revenue

 

% change
YTD Sept.
30, 2008 to
2009

 

Revenue

 

$

216,463

 

100.0

%

$

198,987

 

100.0

%

8.8

%

Cost of services

 

179,137

 

82.8

%

173,007

 

86.9

%

3.5

%

Gross profit

 

37,326

 

17.2

%

25,980

 

13.1

%

43.7

%

Selling, general and administrative expenses

 

31,665

 

14.6

%

30,522

 

15.3

%

3.7

%

Impairment losses and restructuring charges

 

6,437

 

3.0

%

5,954

 

3.0

%

8.1

%

Operating loss

 

(776

)

-0.4

%

(10,496

)

-5.2

%

NM

 

Net interest and other (expense) income

 

(216

)

-0.1

%

96

 

0.0

%

NM

 

Loss from continuing operations before income taxes

 

(992

)

-0.5

%

(10,400

)

-5.2

%

NM

 

Income tax benefit

 

(126

)

-0.1

%

(3,906

)

-2.1

%

NM

 

Net loss from continuing operations

 

(866

)

-0.4

%

(6,494

)

-3.3

%

NM

 

Income (loss) from discontinued operations, net of tax

 

4,640

 

2.1

%

(266

)

-0.1

%

NM

 

Net income (loss)

 

$

3,774

 

1.7

%

$

(6,760

)

-3.4

%

NM

 

 

The following table summarizes our revenues and gross profit for the periods indicated, by reporting segment:

 

 

 

For the Nine Months Ended September 30,

 

 

 

2009

 

2008

 

 

 

(in 000s)

 

(% of Total)

 

(in 000s)

 

(% of Total)

 

United States:

 

 

 

 

 

 

 

 

 

Revenue

 

$

151,887

 

70.2

%

$

129,018

 

64.9

%

Cost of services

 

123,157

 

68.8

%

107,298

 

62.0

%

Gross profit

 

$

28,730

 

77.0

%

$

21,720

 

83.6

%

Gross profit %

 

18.9

%

 

 

16.8

%

 

 

 

 

 

 

 

 

 

 

 

 

Canada:

 

 

 

 

 

 

 

 

 

Revenue

 

$

57,212

 

26.4

%

$

69,917

 

35.1

%

Cost of services

 

48,798

 

27.2

%

65,149

 

37.7

%

Gross profit

 

$

8,414

 

22.5

%

$

4,768

 

18.4

%

Gross profit %

 

14.7

%

 

 

6.8

%

 

 

 

 

 

 

 

 

 

 

 

 

Offshore:

 

 

 

 

 

 

 

 

 

Revenue

 

$

7,364

 

3.4

%

$

52

 

0.0

%

Cost of services

 

7,182

 

4.0

%

560

 

0.3

%

Gross profit

 

$

182

 

0.5

%

$

(508

)

-2.0

%

Gross profit %

 

2.5

%

 

 

 

 

 

 

 

Revenue

 

Revenue increased by $17.5 million, or 8.8%, from $199.0 million in the nine months ended September 30, 2008 to $216.5 million in the nine months ended September 30, 2009.  The increase was driven by revenues from the U.S. segment and the Offshore segment which increased by $22.9 million and $7.3 million, respectively.  The increase in U.S. revenue was due to three new U.S. facilities added in 2008, partially offset by the closure of two U.S. facilities.  The net impact of these openings and closures was $14.0 million in additional revenue.  U.S. revenue also increased due to the full ramp of a site which transitioned to a new customer and contributed $5.2 million of additional revenue in the nine months ended September 30, 2009 compared to the nine months ended September 30, 2008.  The remaining increase of $3.7 million at the remaining U.S. facilities was driven by an increase in the number of average full-time equivalent agents.  The offshore facility in Makati City, Philippines opened in September 2008, and as such contributed minimal

 

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Table of Contents

 

revenue during the first nine months of 2008 and contributed $7.4 million in the first nine months of 2009.  Revenue from Canada decreased by $12.7 million in the first nine months of 2009 compared to the same period in 2008 due primarily to the closure of our Regina, Saskatchewan facility in February 2009, which had approximately $7.8 million less revenue in the nine months ended September 30, 2009, compared to the same period in 2008.  In addition, revenue decreased by approximately $0.9 million due to changes in the foreign exchange rate between the U.S. dollar and Canadian dollar.  The remainder of the decrease in the Canadian segment was due to a decrease in the number of average full-time equivalent agents.

 

Cost of Services and Gross Profit

 

Cost of services increased by $6.2 million, or 3.6%, from $173.0 million in the nine months ended September 30, 2008 to $179.2 million in the nine months ended September 30, 2009.  Cost of services in the U.S. increased by approximately $15.6 million, of which $8.0 million related to the net addition of new sites year over year, as discussed above.  Cost of services at our other U.S. facilities also increased during the first nine months of 2009 compared to the first nine months of 2008 due to a greater number of agents, as described above.  In addition, cost of services increased by approximately $6.9 million due to the opening of the Makati City, Philippines location.  These increases to cost of services were offset by lower cost of services in Canada due in part to the closure of the Regina location, which accounted for $8.2 million of the decrease.  Additionally, cost of services decreased by $5.8 million in the first nine months of 2009 compared to the first nine months of 2008 due to a stronger U.S. to Canadian dollar exchange rate.  The remaining decrease in the Canadian segment was due to fewer agents, as described above.

 

Selling, General and Administrative Expenses

 

Selling, general and administrative expenses increased by $1.1 million, or 3.6%, from $30.5 million in the first nine months of 2008 to $31.6 million in the first nine months of 2009.  The increase year-over-year was primarily due to $0.6 million in expense associated with the settlement of the federal securities class action lawsuit, $0.9 million in payroll expense, $0.2 million in other legal expense and $0.2 million in rent expense.  These increases were partially offset by declines in depreciation expense of $0.6 million and training expense of $0.2 million.

 

Impairment Losses and Restructuring Charges

 

Impairment losses and restructuring charges were $6.4 million and $6.0 million for the nine months ended September 30, 2009 and 2008, respectively.  Restructuring charges were $4.7 million during the nine months ended September 30, 2009, related primarily to the closure of our Regina, Saskatchewan facility in February 2009 for which we incurred approximately $4.4 million of charges.  The costs relate primarily to the building lease costs through the remainder of the lease term, or July 2013.  Accrued restructuring costs were valued using a discounted cash flow model and the cash flows consist of the future lease payment obligations required under the lease agreements and property taxes through the remainder of the lease term.  We assumed that we could not sublease the vacant facilities for the remainder of the lease term.  In the future, if we are able to sublease the facilities, we may be required to record a gain in the Condensed Consolidated Statements of Operations.  The remainder of the restructuring charges during the first nine months of 2009 were due to adjustments in our estimated liability for our other restructuring plans.  We recorded $1.9 million in restructuring charges in the first nine months of 2008 related to the closure of our Hawkesbury, Ontario facility in 2007 and our Big Spring, Texas facility in August 2008.

 

We recorded approximately $1.7 million in impairment losses during the first nine months of 2009 due to the impairment of certain long-lived assets for which the carrying value of those assets is not recoverable.  These assets are located in a facility for which we are uncertain about our ability to generate future cash flows to support the carrying value of these assets.  The long-lived assets include computer and telephone equipment, furniture and fixtures, leasehold improvements and software.  We recorded $4.1 million in impairment losses in the first nine months of 2008 due to impairment of certain long-lived assets ($2.3 million in the U.S. segment and $1.8 million in the Canadian segment).

 

Operating Loss

 

We incurred operating losses of approximately $0.8 million and $10.5 million for the nine months ended September 30, 2009 and 2008, respectively.  Operating loss as a percentage of revenue was (0.4%) for the nine months ended September 30, 2009 compared to (5.2%) for the nine months ended September 30, 2008.  The decline in the loss period over period was driven by an increase in revenue in the nine months ended September 30, 2009, partially offset by higher impairment and restructuring charges, cost of services and selling, general and administrative costs, as discussed previously.

 

Net Interest and Other (Expense) Income

 

Net interest and other expense was approximately $0.2 million during the first nine months of 2009, compared to net interest and other income of approximately $0.1 million in the first nine months of 2008.  The change was due primarily to a decrease in interest and

 

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investment income of approximately $0.9 million in the first nine months of 2009 compared to the first nine months of 2008 due to a decline in our investment balance during these periods, partially offset by less interest expense, which declined by approximately $0.3 million in the first nine months of 2009 compared to the first nine months of 2008.  In addition, we recorded approximately $0.4 million related to an other-than-temporary impairment on investments during the first nine months of 2008.

 

Income Tax

 

The year-to-date effective tax rate for continuing operations decreased from 37.6% during the nine months ended September 30, 2008 to 12.7% during the nine months ended September 30, 2009.  The primary reasons for the decrease to the rate between periods is 1) a larger impact from the change in the Canadian statutory tax rates in 2009 compared to 2008, 2) state income tax expense in 2009 compared to state income tax benefit in 2008 (due to pre-tax book income in the U.S. during 2009 compared to a pre-tax book loss in the U.S. in 2008) and 3) meals and entertainment deductions.  These decreases were offset by an increase in work opportunity credits.

 

Income (Loss) from Discontinued Operations, net of tax

 

Income from discontinued operations was approximately $4.6 million during the nine months ended September 30, 2009 and loss from discontinued operations was approximately $0.3 million during the nine months ended September 30, 2008.  In February 2009, we sold Domain.com, a wholly owned subsidiary, for cash of approximately $7.1 million.  We had a gain on the sale of approximately $6.9 million, less taxes of approximately $2.3 million, resulting in the income of $4.6 million.  The loss in 2008 was due to the write-off of the principal on a note receivable related to the sale of our supply chain management services platform in December 2005, partially offset by the removal of income from discontinued operations related to the sale of Domain.com.

 

Net Income (Loss)

 

Net income was $3.8 million during the nine months ended September 30, 2009 and net loss was approximately $6.8 million during the nine months ended September 30, 2008.  The increase in net income was primarily due to higher revenue and income from discontinued operations, partially offset by higher cost of services, selling, general and administrative expenses and impairment and restructuring charges, as discussed previously.

 

LIQUIDITY AND CAPITAL RESOURCES

 

As of September 30, 2009, working capital totaled $57.8 million and our current ratio was 3.16:1, compared to working capital of $47.6 million and a current ratio of 2.58:1 at December 31, 2008.  We have historically financed our operations, liquidity requirements, capital expenditures, and capacity expansion primarily through cash flows from operations, and to a lesser degree, through various forms of debt and leasing arrangements. In addition to funding basic operations, our primary uses of cash typically relate to capital expenditures to upgrade our existing information technologies and service offerings, investments in our facilities.  We believe that cash flows from operations and cash provided by short-term borrowings, when necessary, will adequately meet our ongoing operating requirements.  Any significant future expansion of our business may require us to secure additional cash resources.  Our liquidity could be significantly impacted by large cash requirements to expand our business or a decrease in demand for our services, particularly from any of our principal clients, which could arise from a number of factors, including, but not limited to, competitive pressures, deterioration of economic conditions, adverse trends in the business process outsourcing market, industry consolidation, adverse circumstances with respect to the industries we service, and any of the other factors we describe more fully in the “Risk Factors” sections in this Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, 2008.

 

 

 

Nine Months Ended September 30,

 

 

 

2009

 

2008

 

 

 

(in thousands)

 

Net cash provided by (used in):

 

 

 

 

 

Operating activities

 

$

12,589

 

$

18,848

 

Investing activities

 

4,515

 

(22,119

)

Financing activities

 

(6,846

)

(2,983

)

Effect of foreign exchange rates on cash

 

625

 

(819

)

Net increase in cash and cash equivalents

 

$

10,883

 

$

(7,073

)

 

Our balance of cash and cash equivalents was $20.5 million at September 30, 2009, compared to a balance of $9.6 million at December 31, 2008.

 

Operating Activities.  Net cash provided by operating activities decreased by $6.2 million from $18.8 million for the nine months ended September 30, 2008 to $12.6 million for the nine months ended September 30, 2009.  Net cash provided by operating activities

 

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from continuing operations for the nine months ended September 30, 2009 was $14.9 million, representing a decrease of $4.2 million from the nine months ended September 30, 2008.  The decline of $4.2 million in cash provided by operating activities from continuing operations was driven by the following decreases:  1) $4.8 million greater decline in accrued liabilities over the nine months ended September 30, 2009 compared to 2008 primarily due to lower accrued payroll resulting from the timing of facility openings and closings, 2) $3.9 million in less accounts payable due to fewer capital expenditures in 2009, and 3) $3.7 million of lower collections of accounts receivable period over period due to the timing of collections of large billings. These decreases to cash provided by operating activities from continuing operations were partially offset by the following increases:  1) $6.2 million in deferred income taxes, whereby the deferred income tax asset declined by $2.7 million in the first nine months of 2009 compared to an increase of $3.5 million in the same period of 2008 because of the utilization of net operating loss carry forwards, and 2) $1.6 million higher income from continuing operations after impairment losses and depreciation expense (net loss from continuing operations improved by $5.6 million, offset by $4.0 million less impairment and depreciation expense).

 

Investing Activities.  Net cash provided by investing activities was $4.5 million in the first nine months of 2009 compared to cash used in investing activities of $22.1 million in the first nine months of 2008.  The increase was due to 1) proceeds from the sale of Domain.com of $7.1 million, 2) a $12.4 million decrease in purchases of property, plant and equipment due to no new site openings in the first nine months of 2009 compared to the opening of four new sites in the first nine months of 2008 and 3) an increase in net proceeds from the sale of investments, net of purchases, of $7.2 million which was a result of a shift towards more conservative holdings of cash and cash equivalents.

 

Financing Activities.  Net cash used in financing activities increased by $3.8 million, from $3.0 million, in the nine months ended September 30, 2008 to $6.8 million for the nine months ended September 30, 2009.  The increase was due primarily to an increase in payments on long-term debt of $3.8 million resulting from the pay-off of our two equipment loans in the second quarter of 2009, partially offset by savings on principal payments since the pay-off.  Refer to “Liquidity and Capital Resources — Contractual Obligations” below for further information on the pay-off of these loans.

 

Contractual Obligations.  Other than operating and capital leases for certain equipment, real estate and leases and commitments to purchase goods and services in the future, we have no off-balance sheet transactions, unconditional purchase obligations or similar instruments and we are not a guarantor of any other entities’ debt or other financial obligations.

 

On June 26, 2009, we entered into a business loan agreement, promissory note and three commercial security agreements (together the “Agreement”) with UMB Bank Colorado, N.A. (“UMB Bank”) for a $15 million secured revolving line of credit.  The Agreement is effective July 1, 2009 through August 1, 2010.  This Agreement replaced our $10 million secured revolving line of credit with Wells Fargo Bank N.A., which expired by its terms on June 30, 2009.  We use this line of credit to finance regular, short-term operating expenses.  There was no balance outstanding on the line of credit with UMB Bank as of September 30, 2009.  As of September 30, 2009, we were in compliance with our debt covenants.

 

Borrowings under the Agreement bear interest, at our option at the time of the borrowing, of the thirty, sixty or ninety-day LIBOR index, plus 1.75%.  The interest rate shall never be less than 3.25% per annum.  Under the Agreement, we granted UMB Bank a security interest in all of our present and future accounts receivable, general intangibles, and owned real property.   In addition, under the Agreement, we are subject to certain financial covenants, which include maintaining 1) a ratio of total liabilities to tangible net worth of less than 1.0 to 1.0, 2) a tangible net worth of at least $105 million, 3) unencumbered liquid assets, defined as cash, certificate of deposits and marketable securities, of at least $10 million measured on the last day of each fiscal quarter and 4) a cash flow coverage ratio, as defined in the Agreement, of greater than 1.50 to 1.0 measured on the last day of each fiscal quarter for the previous twelve months.

 

In addition, during the nine months ended September 30, 2009, we paid off the remaining principal balance on the Secured Equipment Promissory Note between Wells Fargo Equipment Finance, Inc. and StarTek USA, Inc., our wholly owned subsidiary, and the Canadian Dollar Secured Equipment Loan between Wells Fargo Equipment Finance Company, Inc. and StarTek Canada Services, Ltd., our wholly owned subsidiary.  The loans had original maturities in November 2010.  The total payoff on these loans, including pre-payment penalties, was approximately $5.7 million.

 

In July 2009, we entered into a lease agreement for the rental of a facility in Heredia, Costa Rica.  The lease has an initial term of five years with a tenant option for an additional five years.  The facility is approximately 37,000 square feet and we expect to open the facility for operations during the first quarter of 2010.  Total lease commitments for the rental of this facility are approximately $4.5 million over the term of the lease.

 

Other Factors Impacting Liquidity. Effective November 4, 2004, our board of directors authorized purchases of up to $25.0 million of our common stock.  The repurchase program will remain in effect until terminated by the board of directors and allows us to repurchase shares of our common stock from time to time on the open market, in block trades and in privately-negotiated transactions.  Repurchases will be implemented by the Chief Financial Officer consistent with the guidelines adopted by the board of directors and

 

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will depend on market conditions and other factors.  Any repurchases of shares will be made in accordance with Securities and Exchange Commission rules.  We have not yet repurchased any shares pursuant to this board authorization.

 

Our business currently has a high concentration of a few principal clients.  The loss of a principal client and/or changes in timing or termination of a principal client’s product launch or service offering would have a material adverse effect on our business, liquidity, operating results, and financial condition.  These client relationships are further discussed in Note 6, “Principal Clients,” to our Condensed Consolidated Financial Statements, which are included at Item 1, “Financial Statements,” of this Form 10-Q.  To limit our credit risk, management from time to time will perform credit evaluations of our clients. Although we are directly impacted by the economic conditions in which our clients operate, management does not believe substantial credit risk existed as of September 30, 2009. Refer to Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2008 for further information regarding these risks.

 

As of September 30, 2009, we had approximately $0.5 million invested in corporate debt securities.  There is a risk that if those companies in which we are invested suffer due to economic conditions or other reasons, we could realize losses on these investments which could impact our liquidity.

 

There is a risk that the counterparties to our hedging instruments could suffer financial difficulties due to economic conditions or other reasons and we could realize losses on these arrangements which could impact our liquidity.  However, we do not believe we are exposed to more than a nominal amount of credit risk in our derivative hedging activities, as the counterparties are established, well-capitalized financial institutions.

 

Because we service relatively few, large clients, the availability of cash is highly dependent on the timing of cash receipts from accounts receivable.  As a result, from time to time, we borrow cash from our line of credit to cover short-term cash needs.  These borrowings are typically outstanding for a short period of time before they are repaid.  However, our debt balance can fluctuate significantly during any given quarter as part of our ordinary course of business.  Accordingly, our debt balance at the end of any given quarter is not necessarily indicative of the debt balance at any other time during that period.

 

Although management cannot accurately anticipate the effects of domestic and foreign inflation on our operations, we have experienced rising wages in several of our markets, particularly in Canada.  Rising wages have had a negative impact on our results of operations, and if such trends continue to persist, our future results of operations may be adversely affected.

 

VARIABILITY OF OPERATING RESULTS

 

Our business has been seasonal only to the extent that our clients’ marketing programs and product launches are geared toward the winter holiday buying season.  We have experienced and expect to continue to experience some quarterly variations in revenue and operating results due to a variety of factors, many of which are outside our control, including: (i) timing and amount of costs incurred to expand capacity in order to provide for volume growth from existing and future clients; (ii) changes in the volume of services provided to principal clients; (iii) expiration or termination of client projects or contracts; (iv) timing of existing and future client product launches or service offerings; (v) seasonal nature of certain clients’ businesses; and (vi) variability in demand for our services by our clients depending on demand for their products or services and/or depending on our performance.

 

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

 

In preparing our condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America, management must undertake decisions that impact the reported amounts and related disclosures.  Such decisions include the selection of the appropriate accounting principles to be applied and assumptions upon which accounting estimates are based.  Management applies its best judgment based on its understanding and analysis of the relevant circumstances to reach these decisions.  By their nature, these judgments are subject to an inherent degree of uncertainty.  Accordingly, actual results may vary significantly from the estimates we have applied.

 

Our critical accounting policies and estimates are consistent with those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2008.  Please refer to Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Annual Report on Form 10-K for the year ended December 31, 2008, for a complete description of our Critical Accounting Policies and Estimates.

 

Recently Adopted Accounting Pronouncements

 

Effective July 1, 2009, we adopted the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 105-10, “Generally Accepted Accounting Principles — Overall” (“ASC 105-10”).  ASC 105-10 establishes the FASB Accounting Standards Codification (the “Codification”) as the source of authoritative accounting principles recognized by the FASB to be applied

 

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by nongovernmental entities in the preparation of financial statements in conformity with U.S. GAAP. Rules and interpretive releases of the SEC under authority of federal securities laws are also sources of authoritative U.S. GAAP for SEC registrants. All guidance contained in the Codification carries an equal level of authority. The Codification superseded all existing non-SEC accounting and reporting standards. All other non-grandfathered, non-SEC accounting literature not included in the Codification is non-authoritative. The FASB will not issue new standards in the form of Statements, FASB Staff Positions or Emerging Issues Task Force Abstracts. Instead, it will issue Accounting Standards Updates (“ASUs”). The FASB will not consider ASUs as authoritative in their own right. ASUs will serve only to update the Codification, provide background information about the guidance and provide the bases for conclusions on the change(s) in the Codification. References made to FASB guidance throughout this document have been updated for the Codification.

 

Effective January 1, 2009, we adopted FASB ASC 820-10, “Fair Value Measurements and Disclosures — Overall” (“ASC 820-10”), formerly Statement of Financial Accounting Standards No. 157, “Fair Value Measurements”, for all non-financial assets and non-financial liabilities, except for items that are recognized or disclosed at fair value on a recurring basis (at least annually) for which ASC 820-10 was previously adopted.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q for additional information on the adoption of ASC 820-10.

 

Effective January 1, 2009, we adopted FASB ASC 815-10, “Derivatives and Hedging — Overall” (“ASC 815-10”), formerly Statement of Financial Accounting Standards  No. 161, “Disclosures about Derivative Instruments and Hedging Activities, an amendment of FASB Statement No. 133”.  ASC 815-10 requires entities to provide greater transparency through additional disclosures about (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for and (c) how derivative instruments and related hedged items affect an entity’s financial position, results of operations and cash flows. Refer to Note 8, “Derivative Instruments,” of this Form 10-Q for additional information.

 

We adopted FASB ASC Topic 805, “Business Combinations” (“ASC 805”), formerly Statement of Financial Accounting Standards  No. 141(R), “Business Combinations”, which significantly changed the accounting for and reporting of business combination transactions. This standard was effective for us for business combination transactions for which the acquisition date was on or after January 1, 2009. No business combination transactions occurred during the nine months ended September 30, 2009.

 

Effective April 1, 2009, we adopted FASB ASC 320-10-65, “Investments — Debt and Equity Securities — Overall — Transition and Open Effective Date Information” (“ASC 320-10-65”), formerly FASB Staff Position No. 115-2 and SFAS No. 124-2, “Recognition and Presentation of Other-Than-Temporary Impairments”.  ASC 320-10-65 amends the other-than-temporary impairment (“OTTI”) guidance in U.S. GAAP for debt securities through increased consistency in the timing of impairment recognition and enhanced disclosures related to the credit and noncredit components of impaired debt securities that are not expected to be sold. In addition, increased disclosures are required for both debt and equity securities regarding expected cash flows, credit losses, and securities with unrealized losses. Refer to Note 7, “Investments”, of this Form 10-Q for the relevant disclosures required by adoption of ASC 320-10-65.  The adoption of ASC 320-10-65 did not have a material impact on our financial statements.

 

Effective April 1, 2009, we adopted FASB ASC 825-10-65, “Financial Instruments — Overall — Transition and Open Effective Date Information” (“ASC 825-10-65”), formerly FASB Staff Position No. 107-1 and APB Opinion No. 28-1, “Interim Disclosures about Fair Value of Financial Instruments”.  ASC 825-10-65 amends ASC 825-10 to require disclosures about fair value of financial instruments in interim financial statements as well as in annual financial statements and also amends ASC 270-10 to require those disclosures in all interim financial statements. The adoption of ASC 825-10-65 did not have a material impact on our financial statements.

 

Effective April 1, 2009, we adopted FASB ASC 855-10, “Subsequent Events — Overall” (“ASC 855-10”), formerly Statement of Financial Accounting Standards  No. 165, “Subsequent Events”. ASC 855-10 establishes the accounting for and disclosure of events that occur after the balance sheet date but before financial statements are issued or are available to be issued. It requires the disclosure of the date through which an entity has evaluated subsequent events and the basis for that date, that is, whether that date represents the date the financial statements were issued or were available to be issued.  Refer to Note 1, “Basis of Presentation,” for the related disclosures. The adoption of ASC 855-10 did not have a material impact on our financial statements.

 

ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

 

In the normal course of business, we are exposed to certain market risks related to changes in interest rates and other general market risks, and foreign currency exchange rates.  This information should be read in conjunction with information set forth in Part II, Item 7A in our Annual Report on Form 10-K for the year ended December 31, 2008, in addition to the interim unaudited consolidated financial statements, accompanying notes and management’s discussion and analysis of financial condition and results of operations presented in Items 1 and 2 of this Quarterly Report on Form 10-Q.

 

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Interest Rate Risk

 

We are exposed to interest rate risk with respect to our cash and cash equivalents, investments and debt obligations.  Cash and cash equivalents are not restricted.  We consider cash equivalents to be short-term, highly liquid investments readily convertible to known amounts of cash, and so near their maturity they present insignificant risk of changes in value because of changes in interest rates.  At September 30, 2009, investments available for sale consisted of corporate debt securities.  Our investment portfolio is subject to interest and inflation rate risks and will fall in value if market interest and/or inflation rates or market expectations relating to these rates increase.  Management believes we have the ability to hold the foregoing investments until maturity, and therefore, if held to maturity, we would not expect the future proceeds from these investments to be affected, to any significant degree, by any sudden changes in market interest rates. Declines in interest rates over time will, however, reduce our interest income derived from future investments.  In addition, our investments in corporate debt securities could be adversely affected by declines in the economic condition of those companies in which we are invested.

 

Foreign Currency Exchange Risks

 

We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies.  The contracts cover periods commensurate with expected exposure, generally within twelve months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  We operate in Canada and the Philippines and are initiating operations in Costa Rica, and the functional currencies in those countries are the Canadian dollar, the Philippine peso, and the Costa Rica Colon, respectively, which are used to pay labor and other operating costs in those countries. However, our client contracts generate revenues which are paid to us in U.S. dollars.  During the third quarter of 2009, we did not enter into any new Canadian dollar forward contracts to hedge our foreign currency risk with respect to labor costs in Canada.  As of September 30, 2009, we have not entered into any arrangements to hedge our exposure to fluctuations in the Philippine peso or Costa Rican Colon relative to the U.S. dollar.  As of September 30, 2009, we had contracted to purchase $14.6 million Canadian dollars to be delivered periodically through December 2009 at a purchase price which is no more than $17.7 million and no less than $17.5 million.

 

During the three and nine months ended September 30, 2009, there were no other material changes in our market risk exposure.  For a complete discussion of our market risk associated with foreign currency and interest rate risk as of December 31, 2008, see Item 7A. “Quantitative and Qualitative Disclosures about Market Risk” in our Annual Report on Form 10-K for the year ended December 31, 2008.  Also, refer to Part II, Item IA. “Risk Factors” in this Form 10-Q and Part I. Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2008 for further information regarding these risks.

 

ITEM 4.  CONTROLS AND PROCEDURES

 

Evaluation of disclosure controls and procedures.  As of September 30, 2009, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules  13a-15(e) and 15d-15(e) under the Exchange Act).  Based on such evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of September 30, 2009, our disclosure controls and procedures were effective and were designed to ensure that all information required to be disclosed by us in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and accumulated and communicated to our management, including our principal executive officer and principal financial officer, to allow timely decisions regarding required disclosure.

 

Changes in internal controls over financial reporting.  During the three months ended September 30, 2009, we implemented a new accounting system, however, this implementation did not have a material effect on our internal control over financial reporting and there were no changes in our internal control over financial reporting that occurred during the quarter ended September 30, 2009, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

 

Part II.  Other Information

 

ITEM 1.  LEGAL PROCEEDINGS

 

In our Annual Report on Form 10-K filed March 3, 2009, we described a federal securities class-action lawsuit, West Palm Beach Firefighters’ Pension Fund v. StarTek, Inc., Civil Action No. 05-cv-01265-WDM-MEH (the “Litigation”).

 

On July 20, 2009, we executed a Stipulation of Settlement (“Stipulation”) with lead plaintiffs to settle the Litigation.  Under the terms of the Stipulation, defendants will pay $7.5 million to completely resolve the Litigation, in exchange for a release of all claims by lead plaintiffs and class members and a dismissal of the Litigation with prejudice.  Our primary insurance carrier has contributed $6.9 million and we contributed $0.6 million to the Settlement Fund (as defined in the Stipulation).  The United States District Court for the

 

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District of Colorado (the “Court”) granted preliminary approval for the settlement on October 8, 2009.  The completion of the settlement as set forth in the Stipulation remains subject to various conditions, including notice to the class members, a final hearing, and final approval by the Court.  Our portion of the settlement due, or $0.6 million, was recorded in our Condensed Consolidated Statement of Operations during the nine months ended September 30, 2009 and was paid in October 2009.

 

ITEM 1A.  RISK FACTORS

 

There have been no material changes in our risk factors from those disclosed in our 2008 Annual Report on Form 10-K, except for the additions and modifications reflected in the risk factors below.

 

We and some of our former management employees are the subject of a class action lawsuit.  We have executed a Stipulation of Settlement (“Stipulation”) to settle the litigation, however, completion of the settlement is subject to certain conditions.

 

In our Annual Report on Form 10-K filed March 3, 2009, we described a federal securities class-action lawsuit, West Palm Beach Firefighters’ Pension Fund v. StarTek, Inc., Civil Action No. 05-cv-01265-WDM-MEH (the “Litigation”).

 

On July 20, 2009, we executed a Stipulation of Settlement (“Stipulation”) with lead plaintiffs to settle the Litigation.  Under the terms of the Stipulation, defendants will pay $7.5 million to completely resolve the Litigation, in exchange for a release of all claims by lead plaintiffs and class members and a dismissal of the Litigation with prejudice.  Our primary insurance carrier has contributed $6.9 million and we contributed $0.6 million to the Settlement Fund (as defined in the Stipulation).  The United States District Court for the District of Colorado (the “Court”) granted preliminary approval for the settlement on October 8, 2009.  The completion of the settlement as set forth in the Stipulation remains subject to various conditions, including notice to the class members, a final hearing, and final approval by the Court.  In the event that such conditions are not satisfied, the court case would be reinstated as an active litigation matter.  Our portion of the settlement due, or $0.6 million, was recorded in our Condensed Consolidated Statement of Operations during the nine months ended September 30, 2009 and was paid in October 2009.

 

We have been involved from time to time in other litigation arising in the normal course of business, none of which is expected by management to have a material adverse effect on our business, financial condition or results of operations.

 

Our operations in Canada, the Philippines and Costa Rica subject us to the risk of currency exchange fluctuations.

 

Because we conduct a material portion of our business in Canada, we are exposed to market risk from changes in the value of the Canadian dollar. For the smaller portion of our business that we conduct in the Philippines and will be conducting in Costa Rica, we are exposed to market risk from changes in the value of the Philippine peso and Costa Rican colon.  Material fluctuations in exchange rates impact our results through translation and consolidation of the financial results of our foreign operations, and therefore may negatively impact our results of operations and financial condition. We have contracts wherein the revenue we earn is denominated in U.S. dollars, yet the costs we incur to fulfill our obligations under those contracts are denominated in Canadian dollars and Philippine pesos, and in the future Costa Rican colons.  Therefore, the fluctuations in the U.S. dollar to the Canadian dollar, Philippine peso or Costa Rican colon exchange rates can cause significant fluctuations in our results of operations.  During the nine months ended September 30, 2009, we engaged in hedging activities relating to our exposure to such fluctuations in the value of the Canadian dollar versus the U.S. dollar.  During the nine months ended September 2009, we did not enter into hedging agreements for the Philippine peso or Costa Rican colon.  We may participate in hedging activities in the future as it relates to the Canadian dollar, Philippine peso and Costa Rican colon. However, currency hedges do not, and will not, eliminate our exposure to fluctuations in the currencies.  Recently the U.S. dollar has weakened against the value of the Canadian dollar, which if such trend continues would increase our costs and adversely affect our results from operations.  Likewise, increases in the value of the Philippine peso or Costa Rican colon, or currencies in other foreign markets in which we may operate, in relation to the value of the U.S. dollar, would further increase our costs and adversely affect our results of operations.

 

We face risks inherent in conducting business outside of North America.

 

Our operations in Canada accounted for 33.4%, 39.1%, and 41.6%, of our revenue in 2008, 2007, and 2006, respectively.  Our operations in the Philippines accounted for 0.2%, 0% and 0% of our revenue in 2008, 2007 and 2006, respectively.  We have also signed a lease on a new facility in Costa Rica which we expect to open in the first quarter of 2010, and we are considering expanding in the Philippines with another facility in 2010.  An important component of our growth strategy is continued international expansion.  There are risks inherent in conducting business internationally, including but not limited to:

 

·                  Competition from local businesses or established multinational companies, who may have firmly established operations in particular foreign markets.  This may give these firms an advantage regarding labor and material costs;

·                  Significant changes in U.S. government programs, policies and regulatory requirements with respect to foreign operations or multinational companies;

·                  Potentially adverse U.S. or foreign tax consequences with respect to foreign operations;

·                  Potentially longer working capital cycles;

 

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·                  Unexpected changes in foreign government programs or policies;

·                  Regulatory requirements and labor laws;

·                  Difficulties in staffing and effectively managing foreign operations;

·                  Political and social instability; and

·                  Our current or potential new clients may be reluctant to have us provide services to them from a location outside of North America.

 

One or more of these factors may have an impact on our international operations. Our lack of significant international operating experience may result in any of these factors impacting us to a greater degree than they impact our competitors. To the extent one or more of these factors impact our international operations it could adversely affect our business, results of operations, growth prospects, and financial condition as a whole.

 

Various other risk factors described in our 2008 Annual Report on Form 10-K may be exacerbated with regard to international operations, especially in countries where we do not have well-established operations.  Such risks include those related to the need to retain key management personnel, the inability to hire and retain qualified employees, increases in operating costs, facility capacity utilization, management of growth and costs related to growth, geopolitical military conditions, interruptions to our business, and the quality and cost of telephone and data services infrastructure.

 

Our lack of a significant international presence outside of North America may adversely affect our ability to serve existing customers or limit our ability to obtain new customers.

 

Although we currently conduct operations in Canada and the Philippines and will begin operations in Costa Rica, we do not have a significant international presence. Our lack of significant international operations outside of North America could adversely affect our business if one or more of our customers decide to move their existing business process outsourcing services offshore. Our lack of a significant international presence outside of North America may also limit our ability to gain new clients who may require business process service providers to have this flexibility.

 

The movement of business process outsourcing services to other countries has been extensively reported in the press. Most analysts continue to believe that many outsourced services will continue to migrate to other countries with lower wages than those prevailing in the U.S. Accordingly, unless and until we develop significant international operations outside of North America, we may be competitively disadvantaged compared to a number of our competitors who have already devoted significant time and money to establishing extensive offshore operations.

 

If we decide to open facilities in, or otherwise expand into, additional countries, we may not be able to successfully establish operations in the markets that we target.  There are certain risks inherent in conducting business in other countries including, but not limited to, exposure to currency fluctuations, difficulties in complying with foreign laws, unexpected changes in government programs, policies, regulatory requirements and labor laws, difficulties in staffing and managing foreign operations, political instability, and potentially adverse tax consequences.  There can be no assurance that one or more of such factors will not have a material adverse effect on our business, growth prospects, results of operations, and financial condition.

 

If we experience an interruption to our business, our results of operations may suffer.

 

Our operations depend on our ability to protect our facilities, computer equipment, telecommunications equipment, software systems and clients’ products and confidential client information against damage from telecommunications interruption, power loss, fire, natural disaster, theft, unauthorized intrusion, computer viruses, internet interruption, e-commerce interruption, bomb threats and other emergencies. Our location in the Philippines is exposed to a higher risk of weather related interruptions (including typhoon, flood and hurricane) than our domestic operations.  We maintain procedures and contingency plans to minimize the detrimental impact of adverse events, but if such an event occurs, our procedures and plans may not be successful in protecting us from losses or interruptions. In the event we experience temporary or permanent interruptions or other emergencies at one or more of our facilities, our business could suffer and we may be required to pay contractual damages to our clients, or allow our clients to terminate or renegotiate their arrangements with us. Although we maintain property and business interruption insurance, such insurance may not adequately or timely compensate us for all losses we may incur. Further, our telecommunication systems and networks, and our ability to timely and consistently access and use telephone, internet, e-commerce, e-mail, facsimile connections, and other forms of communication, are substantially dependent upon telephone companies, internet service providers, and various telecommunication infrastructures. If such communications are interrupted on a short- or long-term basis, our services would be similarly interrupted and delayed.

 

ITEM 6. EXHIBITS

 

An Index of Exhibits follows the signature page of this Form 10-Q.

 

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SIGNATURES

 

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this Form 10-Q to be signed on its behalf by the undersigned thereunto duly authorized.

 

STARTEK, INC.

(REGISTRANT)

 

 

By:

/s/A. LAURENCE JONES

 

Date: October 30, 2009

 

A. Laurence Jones

 

 

 

President and Chief Executive Officer

 

 

 

(Principal Executive Officer)

 

 

 

 

By:

/s/ DAVID G. DURHAM

 

Date: October 30, 2009

 

David G. Durham

 

 

 

Executive Vice President, Chief Financial Officer and Treasurer

 

 

 

(Principal Financial and Accounting Officer)

 

 

 

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EXHIBIT INDEX

 

 

 

 

 

Incorporated Herein by Reference

Exhibit

 

Description

 

Form

 

Exhibit

 

Filing Date

 

 

 

 

 

 

 

 

 

3.1

 

Restated Certificate of Incorporation of the Company.

 

S-1

 

3.1

 

1/29/1997

 

 

 

 

 

 

 

 

 

3.2

 

Restated Bylaws of the Company.

 

8-K

 

3.2

 

8/2/2007

 

 

 

 

 

 

 

 

 

3.3

 

Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 21, 1999.

 

10-K

 

3.3

 

3/8/2000

 

 

 

 

 

 

 

 

 

3.4

 

Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 23, 2000.

 

10-Q

 

3.4

 

8/14/2000

 

 

 

 

 

 

 

 

 

4.1

 

Specimen Common Stock certificate.

 

10-Q

 

4.2

 

11/6/2007

 

 

 

 

 

 

 

 

 

10.1*&

 

Work Order No. 20070105.006.S.013 effective November 30, 2008 pursuant to Master Services Agreement No. 20070105.006.C dated January 26, 2007 between StarTek, Inc. and AT&T Services Inc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10.2*&

 

Amendment 2007105.006.S.014.A.001 effective March 1, 2009 between StarTek, Inc. and AT&T Services, Inc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

31.1*

 

Certification of A. Laurence Jones pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

31.2*

 

Certification of David G. Durham pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

32.1*

 

Written Statement of the Chief Executive Officer and Chief Financial Officer furnished pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

 

 

 

 

 

 


*

 

Filed with this Form 10-Q.

 

 

 

&

 

Certain portions of this exhibit have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

 

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