e10vq
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
     
(Mark One)
     
þ   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2010
or
     
o   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                      to                     .
Commission file number 0-5734
AGILYSYS, INC.
(Exact name of registrant as specified in its charter)
     
Ohio   34-0907152
     
(State or other jurisdiction of
incorporation or organization)
  (I.R.S. Employer
Identification No.)
     
28925 Fountain Parkway, Solon, Ohio   44139
     
(Address of principal executive offices)   (ZIP Code)
(440) 519-8700
 
(Registrant’s telephone number, including area code)
N/A
 
(Former name, former address and former fiscal year, if changed since last report)
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes o No o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
             
Large accelerated filer o   Accelerated filer þ   Non-accelerated filer o   Smaller reporting company o
        (Do not check if a smaller reporting company)    
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No þ
The number of Common Shares of the registrant outstanding as of October 29, 2010 was 23,041,111.
 
 

 


 

AGILYSYS, INC.
Index
         
       
 
       
    3  
 
       
    3  
 
       
    4  
 
       
    5  
 
       
    6  
 
       
    26  
 
       
    40  
 
       
    40  
 
       
       
 
       
    40  
 
       
    40  
 
       
    40  
 
       
    40  
 
       
    40  
 
       
    41  
 
       
    41  
 
       
    42  
 EX-10.A
 EX-10.B
 EX-10.C
 EX-31.1
 EX-31.2
 EX-31.3
 EX-32.1
 EX-32.2
 EX-32.3

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PART I. FINANCIAL INFORMATION
Item 1. Financial Statements
AGILYSYS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
                                 
    Three months ended     Six months ended  
    September 30     September 30  
(In thousands, except share and per share data)   2010     2009     2010     2009  
     
Net sales:
                               
Products
  $ 151,230     $ 126,811     $ 255,359     $ 231,234  
Services
    32,582       29,362       60,896       54,943  
     
Total net sales
    183,812       156,173       316,255       286,177  
Cost of goods sold:
                               
Products
    128,893       99,508       215,570       184,919  
Services
    14,134       12,791       26,034       25,534  
     
Total cost of goods sold
    143,027       112,299       241,604       210,453  
Gross margin
    40,785       43,874       74,651       75,724  
Operating expenses:
                               
Selling, general, and administrative expenses
    43,473       40,033       83,538       84,840  
Asset impairment charges
    59             59        
Restructuring charges
    10       54       403       68  
     
Operating (loss) income
    (2,757 )     3,787       (9,349 )     (9,184 )
Other (income) expenses:
                               
Other income, net
    (873 )     (316 )     (1,956 )     (1,071 )
Interest income
    (17 )     (3 )     (40 )     (26 )
Interest expense
    278       230       564       429  
     
(Loss) income before income taxes
    (2,145 )     3,876       (7,917 )     (8,516 )
Income tax expense
    69       988       4,549       1,003  
     
(Loss) income from continuing operations
    (2,214 )     2,888       (12,466 )     (9,519 )
Loss from discontinued operations, net of taxes
          (52 )           (41 )
     
Net (loss) income
  $ (2,214 )   $ 2,836     $ (12,466 )   $ (9,560 )
     
(Loss) income per share — basic:
                               
(Loss) income from continuing operations
  $ (0.10 )   $ 0.13     $ (0.55 )   $ (0.42 )
Loss from discontinued operations
                       
     
Net (loss) income
  $ (0.10 )   $ 0.13     $ (0.55 )   $ (0.42 )
     
(Loss) income per share — diluted:
                               
(Loss) income from continuing operations
  $ (0.10 )   $ 0.12     $ (0.55 )   $ (0.42 )
Loss from discontinued operations
                       
     
Net (loss) income
  $ (0.10 )   $ 0.12     $ (0.55 )   $ (0.42 )
     
Weighted average shares outstanding:
                               
Basic
    22,750,474       22,625,654       22,750,254       22,626,491  
Diluted
    22,750,474       22,879,030       22,750,254       22,626,491  
     
Cash dividends per share
  $     $ 0.03     $     $ 0.06  
See accompanying notes to condensed consolidated financial statements.

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AGILYSYS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Amounts at September 30, 2010 are unaudited)
                 
    September 30,     March 31,  
(In thousands, except share and per share data)   2010     2010  
 
ASSETS
               
Current assets:
               
Cash and cash equivalents
  $ 39,073     $ 65,535  
Accounts receivable, net of allowances of $2,093 and $1,716, respectively
    157,627       104,808  
Inventories, net
    22,555       14,446  
Deferred income taxes — current, net
          144  
Prepaid expenses and other current assets
    3,851       5,047  
Income taxes receivable
    10,268       10,394  
 
Total current assets
    233,374       200,374  
Goodwill
    50,557       50,418  
Intangible assets, net of accumulated amortization of $58,492 and $55,806, respectively
    30,789       32,510  
Deferred income taxes — non-current, net
          899  
Other non-current assets
    17,866       18,175  
Property and equipment:
               
Furniture and equipment
    40,878       40,299  
Software
    49,099       41,864  
Leasehold improvements
    9,703       9,699  
Project expenditures not yet in use
    2,440       7,025  
 
 
    102,120       98,887  
Accumulated depreciation and amortization
    74,986       70,892  
 
Property and equipment, net
    27,134       27,995  
 
Total assets
  $ 359,720     $ 330,371  
 
LIABILITIES AND SHAREHOLDERS’ EQUITY
               
Current liabilities:
               
Accounts payable
  $ 103,725     $ 70,171  
Deferred revenue
    25,907       23,810  
Accrued liabilities
    18,066       17,705  
Deferred income taxes — current, net
    303        
Capital lease obligations — current
    492       311  
 
Total current liabilities
    148,493       111,997  
Deferred income taxes — non-current, net
    3,530       412  
Other non-current liabilities
    19,576       19,038  
Commitments and contingencies (see Note 10)
               
Shareholders’ equity
               
Common shares, without par value, at $0.30 stated value; 80,000,000 shares authorized; 31,606,831 shares issued; and 23,011,111 and 22,932,043 shares outstanding at September 30, 2010 and March 31, 2010, respectively
    9,482       9,482  
Treasury shares (8,595,720 at September 30, 2010 and 8,674,788 at March 31, 2010)
    (2,578 )     (2,602 )
Capital in excess of stated value
    (7,222 )     (8,770 )
Retained earnings
    189,668       202,134  
Accumulated other comprehensive loss
    (1,229 )     (1,320 )
 
Total shareholders’ equity
    188,121       198,924  
 
Total liabilities and shareholders’ equity
  $ 359,720     $ 330,371  
 
See accompanying notes to condensed consolidated financial statements.

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AGILYSYS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
                 
    Six months ended  
    September 30  
(In thousands)   2010     2009  
 
Operating activities
               
Net loss
  $ (12,466 )   $ (9,560 )
 
Add: Loss from discontinued operations
          41  
 
Loss from continuing operations
    (12,466 )     (9,519 )
Adjustments to reconcile loss from continuing operations to net cash (used for) provided by operating activities:
               
Gain on the redemption of Company-owned life insurance policies
    (2,065 )      
Gain on the redemption of investment in The Reserve Fund’s Primary Fund
    (147 )     (70 )
Asset impairment charges
    59        
Loss on the sale of securities
          91  
Depreciation
    2,024       1,891  
Amortization
    4,949       7,827  
Deferred income taxes
    4,429       (38 )
Stock based compensation
    1,760       1,073  
Change in cash surrender value of Company-owned life insurance policies
    618       (699 )
Changes in operating assets and liabilities:
               
Accounts receivable
    (52,847 )     28,338  
Inventories
    (8,103 )     5,234  
Accounts payable
    33,619       64,821  
Accrued and other liabilities
    2,146       (16,468 )
Income taxes payable (receivable)
    120       (798 )
Other changes, net
    922       (889 )
Other non-cash adjustments, net
    644       77  
 
Total adjustments
    (11,872 )     90,390  
 
Net cash (used for) provided by operating activities
    (24,338 )     80,871  
Investing activities
               
Proceeds from The Reserve Fund’s Primary Fund
    147       2,337  
Proceeds from redemption of/borrowings against Company-owned life insurance policies
    2,248       12,500  
Additional investments in Company-owned life insurance policies
    (746 )     (1,176 )
Proceeds from the sale of marketable securities
    14       42  
Additional investments in marketable securities
          (45 )
Purchases of software, property, and equipment
    (3,616 )     (5,923 )
 
Net cash (used for) provided by investing activities
    (1,953 )     7,735  
Financing activities
               
Floor plan financing agreement, net
          (74,468 )
Proceeds from borrowings under credit facility
    15,325       5,000  
Principal payments under credit facility
    (15,325 )     (5,000 )
Debt financing costs
          (1,520 )
Issuance of common shares
          33  
Dividends paid
          (1,360 )
Principal payments under long-term obligations
    (308 )     (206 )
 
Net cash used for financing activities
    (308 )     (77,521 )
Effect of exchange rate changes on cash
    137       664  
 
Cash flows (used for) provided by continuing operations
    (26,462 )     11,749  
Cash flows of discontinued operations:
               
Operating cash flows
          204  
 
Net (decrease) increase in cash
    (26,462 )     11,953  
Cash at beginning of the period
    65,535       36,244  
 
Cash at end of the period
  $ 39,073     $ 48,197  
 
See accompanying notes to condensed consolidated financial statements.

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AGILYSYS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)
(Table amounts in thousands, except per share data)
1. Nature of Operations and Financial Statement Presentation
Nature of Operations
Agilysys, Inc. and its subsidiaries (the “Company”) provides innovative information technology (“IT”) solutions to corporate and public-sector customers with special expertise in select vertical markets, including retail, hospitality, and technology solutions. The Company operates extensively in North America with additional sales and support offices in the United Kingdom and in Asia.
The Company operates in three reportable business segments: Hospitality Solutions Group (“HSG”), Retail Solutions Group (“RSG”), and Technology Solutions Group (“TSG”). Additional information regarding the Company’s reportable business segments are described in Note 13 to Condensed Consolidated Financial Statements.
The significant accounting policies applied in preparing the Company’s unaudited condensed consolidated financial statements are summarized below:
Basis of Presentation
The accompanying unaudited Condensed Consolidated Financial Statements include the Company’s accounts. The Company’s investments in subsidiaries are reported using the consolidation method. All inter-company accounts have been eliminated. The Company’s fiscal year ends on March 31. References to a particular year refer to the fiscal year ending in March of that year. For example, fiscal 2011 refers to the fiscal year ending March 31, 2011.
The unaudited interim financial statements of the Company are prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) for interim financial information, the instructions to the Quarterly Report on Form 10-Q (“Quarterly Report”) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and Rule 10-01 of Regulation S-X under the Exchange Act. Certain information and footnote disclosures normally included in the annual financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations relating to interim financial statements.
The Condensed Consolidated Balance Sheet as of September 30, 2010, as well as the Condensed Consolidated Statements of Operations for the three- and six-month periods ended September 30, 2010 and 2009, and the Condensed Consolidated Statements of Cash Flows for the six-month periods ended September 30, 2010 and 2009, have been prepared by the Company without audit. However, these financial statements have been prepared on the same basis as those in the audited annual financial statements. In the opinion of management, all adjustments necessary to fairly present the results of operations, financial position, and cash flows have been made. Except as discussed below, such adjustments were of a normal recurring nature. Further, the Company has evaluated all significant events occurring subsequent to the date of the Condensed Consolidated Financial Statements and through the filing of this Quarterly Report and concluded that there are no additional significant subsequent events requiring recognition or disclosure.
These unaudited interim financial statements of the Company should be read together with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010, filed with the Securities and Exchange Commission (“SEC”) on June 10, 2010.

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The Company experiences a disproportionately large percentage of quarterly sales in the last month of its fiscal quarters. In addition, the Company experiences a seasonal increase in sales during its fiscal third quarter ending December 31st. Accordingly, the results of operations for the three and six months ended September 30, 2010 are not necessarily indicative of the operating results for the full fiscal year or any future period.
Use of Estimates
The Company makes certain estimates and assumptions when preparing financial statements according to GAAP that affect the reported amounts of assets and liabilities at the financial statement dates and the reported amounts of revenues and expenses during the periods presented. These estimates and assumptions involve judgments with respect to many factors that are difficult to predict and are beyond the Company’s control. Actual results could be materially different from these estimates. The Company revises the estimates and assumptions as new information becomes available.
Reclassifications
Certain fiscal 2010 product and service revenues and costs of sales were reclassified (no impact on total gross margin) in order to conform to current period reporting presentations. Certain fiscal 2010 amounts related to corporate-owned life insurance policies were reclassified to conform to current period reporting presentation (no impact on income from continuing operations or cash flows (used for) provided by operations).
Correction of Error
During the first quarter of fiscal 2011, the Company recorded an adjustment to increase income tax expense by $3.8 million. The adjustment increased the Company’s valuation allowance against its U.S. deferred tax assets and represents a correction of an error. In fiscal 2009, the Company erroneously considered the tax effect of indefinite-lived intangible assets as a source of future taxable income, when it established a significant U.S. valuation allowance against its U.S. deferred tax assets. Income (loss) before income taxes did not change. Net loss increased by $3.8 million, or $0.17 per share, due to this adjustment. Management performed an evaluation under Staff Accounting Bulletin No. 108 and concluded the effect of this adjustment was immaterial to prior years’ financial statements as well as the projected full-year fiscal 2011 financial statements.
2. Summary of Significant Accounting Policies
A detailed description of the Company’s significant accounting policies can be found in the audited financial statements for the fiscal year ended March 31, 2010, included in the Company’s Annual Report on Form 10-K. Except as described below, there have been no material changes in the Company’s significant accounting policies and estimates from those disclosed therein.
Benefit Plans
Effective September 7, 2009, the Company suspended employer matching contributions to The Retirement Plan of Agilysys, Inc., which is the Company’s 401(k) plan, and the Agilysys, Inc. Benefits Equalization Plan (“BEP”), as part of cost reduction initiatives implemented during the second quarter of fiscal 2010. The Company announced that it intends to resume making matching contributions to these defined contribution retirement plans effective January 1, 2011.
Credit Facility
The Company maintains a $50.0 million asset based revolving credit agreement (“Credit Facility”) with Bank of America, N.A. (the “Lender”), which may be increased to $75.0 million by a $25.0 million “accordion provision” for borrowings and letters of credit and will mature on May 5, 2012. The Company had no amounts outstanding under the Credit Facility as of September 30, 2010 and $49.9 million was available for future borrowings. The Company was in compliance with all covenants under the Credit Facility in order to borrow up to the maximum $49.9 million available as of September 30, 2010. However, subsequent to September 30,

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2010, the Company was and still would be limited to borrowing no more than $34.9 million under the Credit Facility in order to maintain compliance with the fixed charge coverage ratio as defined in the Credit Facility.
Additional information with respect to the Credit Facility is contained in the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2010, filed with the SEC. Except as discussed in the Company’s fiscal 2010 Annual Report, there were no changes to the Credit Facility since it was executed on May 5, 2009.
Recently Adopted Accounting Standards
In January 2010, the Financial Accounting Standards Board (“FASB”) issued authoritative guidance regarding fair value measurements. This guidance requires additional disclosure within the rollforward of activity for assets and liabilities measured at fair value on a recurring basis, including transfers of assets and liabilities between Level 1 and Level 2 of the fair value hierarchy and the separate presentation of purchases, sales, issuances, and settlements of assets and liabilities within Level 3 of the fair value hierarchy. In addition, this guidance requires enhanced disclosures of the valuation techniques and inputs used in the fair value measurements within Levels 2 and 3. The new disclosure requirements are effective for interim and annual periods beginning after December 15, 2009, except for the disclosure of purchases, sales, issuances, and settlements of Level 3 measurements, which are effective for fiscal years beginning after December 15, 2010. On April 1, 2010, the Company adopted the required provisions of this guidance (see Note 14 to Condensed Consolidated Financial Statements). The adoption of this guidance did not have an impact on the Company’s financial position, results of operations, or cash flows.
Recently Issued Accounting Standards
In October 2009, the FASB issued authoritative guidance on revenue arrangements with multiple deliverable elements, which is effective for the Company on April 1, 2011 for new revenue arrangements or material modifications to existing arrangements. The guidance amends the criteria for separating consideration in arrangements with multiple deliverable elements. This guidance establishes a selling price hierarchy for determining the selling price of a deliverable based on: 1) vendor-specific objective evidence; 2) third-party evidence; or 3) estimates. This guidance also eliminates the residual method of allocation and requires that arrangement consideration be allocated at the inception of an arrangement to all deliverables using the relative selling price method. In addition, this guidance significantly expands the required disclosures related to revenue arrangements with multiple deliverable elements. Entities may elect to adopt the guidance through either prospective application for revenue arrangements entered into, or materially modified, after the effective date, or through retrospective application to all revenue arrangements for all periods presented. Early adoption is permitted. The Company is currently evaluating the impact that this guidance will have on its financial position, results of operations, cash flows, or related disclosures.
In October 2009, the FASB issued authoritative guidance on revenue arrangements that include software elements, which is effective for the Company on April 1, 2011. The guidance changes revenue recognition for tangible products containing software elements and non-software elements as follows: 1) the tangible product element is always excluded from the software revenue recognition guidance even when sold together with the software element; 2) the software element of the tangible product element is also excluded from the software revenue guidance when the software and non-software elements function together to deliver the product’s essential functionality; and 3) undelivered elements in a revenue arrangement related to the non-software element are also excluded from the software revenue recognition guidance. Entities must select the same transition method and same period for the adoption of both this guidance and the guidance on revenue arrangements with multiple deliverable elements. The Company is currently evaluating the impact that this guidance will have on its financial position, results of operations, cash flows, or related disclosures.
Proposed Accounting Standards
In August 2010, the FASB issued proposed authoritative guidance on lease accounting. This proposal effectively eliminates off-balance sheet accounting for all leases by eliminating the concepts of capital and operating leases. This proposed guidance would require all leased assets and lease obligations to be recognized

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in financial statements. In addition, expense recognition will be accelerated under the proposed guidance because straight-line rent expense will be replaced by amortization and interest expense. Comments on the proposed guidance are due by December 15, 2010 and there is currently no specified effective date for the proposal. The Company is currently in the process of identifying the anticipated impact this proposed guidance would have on its future financial position, results of operations, cash flows, and related disclosures.
In July 2010, the FASB also issued revised proposed authoritative guidance on loss contingency disclosures, with a focus on providing financial statement users with enhanced information about loss contingencies. The proposed guidance would: (1) expand the scope of loss contingencies subject to disclosure to include certain remote contingencies; (2) increase the quantitative and qualitative disclosures entities must provide to enable users to assess the “nature, potential magnitude, and potential timing (if known)” of loss contingencies; and (3) for public entities, require a tabular reconciliation for changes in amounts recognized for loss contingencies. Comments on the proposed guidance were due by September 20, 2010. On October 27, 2010, the FASB announced that the expanded disclosure requirements would not be required in 2010 (fiscal 2011 for the Company) and there is currently no specified effective date for the proposal. The Company is currently in the process of determining the anticipated impact of this proposed guidance on its future disclosures.
Management continually evaluates the potential impact, if any, on its financial position, results of operations, and cash flows, of all recent accounting pronouncements and, if significant, makes the appropriate disclosures required by such new accounting pronouncements.
3. Recent Acquisition
The Company allocates the cost of its acquisitions to the assets acquired and liabilities assumed based on their estimated fair values. The excess of the cost over the fair value of the identified net assets acquired is recorded as goodwill. Additional information with respect to the Company’s acquisitions is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
Triangle Hospitality Solutions Limited
As previously disclosed, on April 9, 2008, the Company acquired all of the shares of Triangle Hospitality Solutions Limited (“Triangle”), the UK-based reseller and specialist for the Company’s InfoGenesis products and services, for $2.7 million, comprised of $2.4 million in cash and $0.3 million of assumed liabilities. Based on management’s preliminary allocations of the acquisition cost to the net assets acquired (accounts receivable, inventory, and accounts payable), approximately $2.7 million was originally assigned to goodwill. In the third quarter of fiscal 2009, a purchase price adjustment to increase goodwill by $0.4 million was recorded. In the first quarter of fiscal 2010, the Company completed the allocation of acquisition costs to the net assets acquired, which resulted in an increase to goodwill of $0.1 million, net of currency translation adjustments. At September 30, 2010, the goodwill attributed to the Triangle acquisition was $3.0 million. Goodwill resulting from the Triangle acquisition is deductible for income tax purposes.
4. Discontinued Operations
China and Hong Kong Operations
As previously disclosed, in July 2008, the Company decided to discontinue its TSG operations in China and Hong Kong. In January 2009, the Company sold the stock related to TSG’s China operations and certain assets of TSG’s Hong Kong operations, receiving proceeds of $1.4 million, which resulted in a pre-tax loss on the sale of discontinued operations of $0.8 million. The remaining unsold assets and liabilities related to TSG’s Hong Kong operations, which primarily consist of amounts associated with service and maintenance agreements, were substantially settled as of March 31, 2010. The discontinued operations presented on the Company’s Condensed Consolidated Statements of Operations for the three and six months ended September 30, 2009 consisted of losses of $52,000 and $41,000, respectively, both net of taxes of zero, from the remaining operations of TSG’s Hong Kong operations. Additional information with respect to the Company’s

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discontinued operations is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
5. Comprehensive Loss
Comprehensive loss is the total of net (loss) income as currently reported under GAAP plus other comprehensive (loss) income. Other comprehensive (loss) income considers the effects of additional transactions and economic events that are not required to be recorded in determining net income, but rather are reported as a separate component of shareholders’ equity. Changes in the components of accumulated other comprehensive loss for the three and six months ended September 30, 2010 and 2009 are as follows:
                                 
    Foreign     Unamortized net              
    currency     actuarial losses              
    translation     and prior service     Accumulated other     Comprehensive  
    adjustment     costs     comprehensive loss     (loss) income  
Balance at April 1, 2010
  $ (664 )   $ (656 )   $ (1,320 )        
Change during the three months ended June 30, 2010
    (204 )     57       (147 )     (147 )
 
                         
Balance at June 30, 2010
  $ (868 )   $ (599 )   $ (1,467 )        
Net loss for the three months ended June 30, 2010
                            (10,252 )
Change during the three months ended September 30, 2010
    235       3       238       238  
 
                         
Balance at September 30, 2010
  $ (633 )   $ (596 )   $ (1,229 )        
Net loss for the three months ended September 30, 2010
                            (2,214 )
 
                             
Total comprehensive loss for the six months ended September 30, 2010
                          $ (12,375 )
 
                             
                                         
                    Unamortized net              
    Foreign currency             actuarial losses              
    translation     Unrealized loss on     and prior service     Accumulated other     Comprehensive  
    adjustment     securities     costs     comprehensive loss     income (loss)  
Balance at April 1, 2009
  $ (1,984 )   $ (91 )   $ (815 )   $ (2,890 )        
Change during the three months ended June 30, 2009
    731                   731       731  
 
                               
Balance at June 30, 2009
  $ (1,253 )   $ (91 )   $ (815 )   $ (2,159 )        
Net loss for the three months ended June 30, 2009
                                    (12,396 )
Change during the three months ended September 30, 2009
    362       104             466       466  
 
                               
Balance at September 30, 2009
  $ (891 )   $ 13     $ (815 )   $ (1,693 )        
Net income for the three months ended September 30, 2009
                                    2,836  
 
                                     
Total comprehensive loss for the six months ended September 30, 2009
                                  $ (8,363 )
 
                                     
6. Restructuring Charges
The Company recognizes restructuring charges when a plan that materially changes the scope of the Company’s business or the manner in which that business is conducted is adopted and communicated to the impacted parties, and the expenses have been incurred or are reasonably estimable. In addition, the Company assesses the property and equipment associated with the related facilities for impairment. The remaining useful lives of property and equipment associated with the related operations are re-evaluated based on the respective restructuring plan, resulting in the acceleration of depreciation and amortization of certain assets. Additional information regarding the Company’s respective restructuring plans is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
The Company recorded $0.4 million in additional non-cash restructuring charges during the first six months of fiscal 2011, primarily comprised of settlement costs incurred in the first quarter of fiscal 2011 related to the payment of an obligation to a former executive under the Company’s Supplemental Executive Retirement Plan

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(“SERP”) and ongoing facility lease obligations. During the first half of fiscal 2010, the Company recorded insignificant additional restructuring charges associated with ongoing facility lease obligations. The additional restructuring charges recorded in fiscal 2011 and fiscal 2010 related to the previously disclosed restructuring actions taken in fiscal 2009.
Since fiscal 2009, the Company has incurred charges totaling $42.0 million related to restructuring actions disclosed, comprised of $0.4 million, $0.8 million, and $40.8 million in fiscal years 2011, 2010, and 2009, respectively. Approximately $23.5 million of these restructuring charges related to TSG, with the remaining $18.5 million related to Corporate/Other. The Company expects to incur additional restructuring charges related to previously announced restructuring actions of approximately $0.5 million for the remainder of fiscal 2011 and through fiscal 2012 for non-cash settlement charges related to the expected payment of a SERP obligation to a former executive and for ongoing facility obligations.
The following table presents a reconciliation of the beginning and ending balances of the Company’s restructuring liabilities:
                                 
    Severance and                    
    other employment                    
    costs     Facilities     SERP     Total  
 
Balance at April 1, 2010
  $ 1,289     $ 649     $     $ 1,938  
Additions
          (5 )     383       378  
Accretion of lease obligations
          15             15  
Settlement of benefit plan obligations
                (383 )     (383 )
Payments
    (368 )     (60 )           (428 )
 
Balance at June 30, 2010
    921       599             1,520  
Additions
          (5 )           (5 )
Accretion of lease obligations
          15             15  
Payments
    (370 )     (59 )           (429 )
 
Balance at September 30, 2010
  $ 551     $ 550     $     $ 1,101  
 
These liabilities are recorded within “Accrued liabilities” and “Other non-current liabilities” in the accompanying Condensed Consolidated Balance Sheets. Of the remaining $1.1 million liability at September 30, 2010, $0.2 million of severance and other employment costs are expected to be paid during fiscal 2011 and $0.3 million is expected to be paid during fiscal 2012. Approximately $0.1 million is expected to be paid during the remainder of fiscal 2011 for ongoing facility lease obligations. Facility lease obligations are expected to continue through fiscal 2014.
7. Stock Based Compensation
The Company has a shareholder-approved 2006 Stock Incentive Plan (the “2006 Plan”). Under the 2006 Plan, the Company may grant stock options, stock appreciation rights, restricted shares, restricted share units, and performance shares for up to 3.2 million common shares. The maximum aggregate number of restricted shares, restricted share units, and performance shares that may be granted under the 2006 Plan is 1.6 million. The aggregate number of shares underlying all awards granted under the 2006 Plan in any two consecutive fiscal year period may not exceed 1.6 million shares plus the aggregate number of shares underlying awards previously cancelled, terminated, or forfeited. For stock option awards, the exercise price must be set at least equal to the closing market price of the Company’s common shares on the date of grant. The maximum term of option awards is 10 years from the date of grant. Stock option awards vest over a period established by the Compensation Committee of the Board of Directors. Stock appreciation rights may be granted in conjunction with, or independently from, a stock option granted under the 2006 Plan. Stock appreciation rights, granted in connection with a stock option, are exercisable only to the extent that the stock option to which it relates is exercisable and the stock appreciation rights terminate upon the termination or exercise of the related stock option. The maximum term of stock appreciation rights awards is 10 years. Restricted shares, restricted share units, and performance shares may be issued at no cost or, at a purchase price that may be below their fair market value, but are subject to forfeiture and restrictions on their sale or other transfer. Subject to individual

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award agreements, restricted shares have the right to receive dividends, if any, subject to the same forfeiture provisions that apply to the underlying awards. Performance share awards may be granted, where the right to receive shares in the future is conditioned upon the attainment of specified performance objectives and such other conditions, restrictions, and contingencies. Performance shares have the right to receive dividends, if any, subject to the same forfeiture provisions that apply to the underlying awards. The Company may distribute authorized but unissued shares or treasury shares to satisfy share option and appreciation right exercises or restricted share and performance share awards. As of September 30, 2010, there were no restricted share units awarded from the 2006 Plan.
Stock Options
The following table summarizes the activity for the six months ended September 30, 2010 and 2009 for stock options awarded by the Company under the 2006 Plan and prior plans:
                                 
    Six months ended September 30  
    2010     2009  
            Weighted             Weighted  
            average             average  
    Number of     exercise     Number of     exercise  
    shares     price     shares     price  
 
Outstanding at April 1
    2,000,000     $ 11.65       2,157,165     $ 11.63  
Granted
                       
Exercised
                (13,333 )     2.51  
Cancelled/expired
    (27,499 )     13.74       (113,831 )     14.29  
Forfeited
                       
 
Outstanding at September 30
    1,972,501     $ 11.62       2,030,001     $ 11.54  
 
Options exercisable at September 30
    1,972,501     $ 11.62       1,511,654     $ 13.44  
 
Compensation expense recorded within “Selling, general and administrative” expenses in the accompanying Condensed Consolidated Statements of Operations for stock options during the three and six months ended September 30, 2010 was zero and $0.3 million, respectively. Compensation expense recorded for stock options during the three and six months ended September 30, 2009 was $0.1 million and $0.2 million, respectively. The compensation expense recorded in the first half of fiscal 2011 included $0.2 million for the accelerated vesting of stock option expense due to a change in control provision contained in the original award agreements that was triggered by MAK Capital and its affiliates reaching 20% ownership in the Company during the first quarter of fiscal 2011. As a result, the Company does not have any remaining unrecognized stock based compensation expense related to non-vested stock options.
The following table summarizes the status of stock options outstanding at September 30, 2010:
                         
    Options outstanding and exercisable  
                    Weighted average  
            Weighted     remaining  
            average     contractual  
Exercise price range   Number     exercise price     life (in years)  
 
$2.19 —$8.29
    491,667     $ 2.57       8.16  
$8.30 — $9.95
    253,500       9.34       5.47  
$9.96 — $11.61
    30,000       11.17       0.81  
$11.62 — $13.26
    47,500       12.85       1.83  
$13.27 — $14.92
    303,000       13.79       3.88  
$14.93 — $16.58
    708,834       15.66       5.70  
$16.59 — $22.21
    138,000       22.21       6.64  
 
 
    1,972,501     $ 11.62       5.90  
 

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Stock-Settled Stock Appreciation Rights
Stock-Settled Appreciation Rights (“SSARs”) are rights granted to an employee to receive value equal to the difference in the price of the Company’s common shares on the date of the grant and on the date of exercise. This value is settled in common shares of the Company. The following table summarizes the activity during the six months ended September 30, 2010 and 2009 for SSARs awarded by the Company under the 2006 Plan:
                                 
    Six months ended September 30  
    2010     2009  
            Weighted             Weighted  
            average             average  
    Number of     exercise     Number of     exercise  
    rights     price     rights     price  
 
Outstanding at April 1
    505,150     $ 6.92           $  
Granted
    902,400       6.20       496,150       6.69  
Exercised
    (16,499 )     6.29              
Cancelled/expired
    (833 )     6.83              
Forfeited
    (1,667 )     6.83       (4,000 )     6.83  
 
Outstanding at September 30
    1,388,551     $ 6.46       492,150     $ 6.69  
 
SSARs exercisable at September 30
    139,248     $ 6.79           $  
 
A total of 4,935 shares, net of 2,463 shares withheld to cover the employee’s applicable income taxes, were issued from treasury shares to settle SSARs exercised during the first half of fiscal 2011.
The following table summarizes the status of SSARs outstanding at September 30, 2010:
                         
    Number     Number     Remaining contractual  
Exercise price range   SSARs outstanding     SSARs exercisable     life (in years)  
 
$4.62
    8,000             5.73  
$4.71
    8,000       2,666       5.83  
$6.20
    902,400             6.69  
$6.83
    435,151       136,582       5.64  
$9.35
    35,000             9.22  
 
 
    1,388,551       139,248       6.41  
 
Compensation expense recorded within “Selling, general and administrative” expenses in the accompanying Condensed Consolidated Statements of Operations for SSARs was $0.5 million and $0.2 million for the three months ended September 30, 2010 and 2009, respectively. Compensation expense recorded for SSARs was $1.0 million and $0.5 million for the six months ended September 30, 2010 and 2009, respectively. As of September 30, 2010, total unrecognized stock based compensation expense related to non-vested SSARs was $2.3 million, which is expected to be recognized over the vesting period, which is a weighted-average period of 17 months.
The fair market value of each SSAR granted is estimated on the grant date using the Black-Scholes-Merton option pricing model. The following assumptions were made in estimating fair value of the SSARs granted during the six months ended September 30, 2010 and 2009:

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    Six months ended September 30
    2010   2009
 
Dividend yield
    0 %     1.32% — 1.57 %
Risk-free interest rate
    1.94 %     1.81% — 2.09 %
Expected life (years)
    4.5       4.5  
Expected volatility
    81.92 %     78.05% — 79.24 %
 
On August 5, 2009, the Company’s Board of Directors voted to eliminate the payment of cash dividends on the Company’s common shares. For awards granted prior to August 5, 2009, the dividend yield reflects the Company’s historical dividend yield on the date of award. Awards granted after August 5, 2009 were valued using a zero percent dividend yield, which is the yield expected during the life of the award. The risk-free interest rate is based on the yield of a zero-coupon U.S. Treasury bond whose maturity period equals the option’s expected term. The expected term reflects employee-specific future exercise expectations and historical exercise patterns, as appropriate. The expected volatility is based on historical volatility of the Company’s common shares. The Company’s ownership base has been and may continue to be concentrated in a few shareholders, which has increased and could continue to increase the volatility of the Company’s common share price over time. The fair market value of SSARs granted during the six months ended September 30, 2010 was $3.92 per SSAR.
Restricted Shares
The Company granted shares to certain of its Directors and executives under the 2006 Plan, the vesting of which is service-based. The following table summarizes the activity during the six months ended September 30, 2010 and 2009 for restricted shares awarded by the Company:
 
    Six months ended September 30  
    2010     2009  
             
Outstanding at April 1
    25,000       12,000  
Granted
    90,321       87,557  
Vested
           
Forfeited
           
 
Outstanding at September 30
    115,321       99,557  
 
Compensation expense related to restricted share awards is recognized over the restriction period based upon the closing market price of the Company’s common shares on the grant date. Compensation expense recorded within “Selling, general and administrative” expenses in the accompanying Condensed Consolidated Statements of Operations for restricted share awards was $0.2 million and $0.1 million for the three months ended September 30, 2010 and 2009, respectively. Compensation expense recorded for restricted share awards was $0.3 million for each of the six months ended September 30, 2010 and 2009. As of September 30, 2010, there was $0.5 million of total unrecognized compensation cost related to restricted share awards, which is expected to be recognized over a weighted-average period of 16 months. The Company will not include restricted shares in the calculation of earnings per share until they are earned.
The fair market value of restricted shares is determined based on the closing price of the Company’s common shares on the grant date.

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Performance Shares
The Company granted shares to certain of its executives under the 2006 Plan, the earning of which was contingent upon meeting various company-wide performance goals as of March 31, 2010. The earned performance shares vest over three years. The fair value of the performance share grant was determined based on the closing market price of the Company’s common shares on the grant date and assumed that performance goals would be met at target. Once attaining the performance goals becomes probable, compensation expense is recognized on a straight-line basis over the vesting period. If such goals are not met, no compensation cost will be recognized and any compensation cost previously recognized during the vesting period will be reversed. The Company will not include performance shares in the calculation of earnings per share until they are vested.
The net compensation expense was recorded within “Selling, general and administrative” expenses in the accompanying Condensed Consolidated Statements of Operations. During the three months ended September 30, 2010, compensation expense related to performance shares was $0.1 million. As a result of changes in the expected attainment in performance goals related to performance shares granted in fiscal 2010, a credit to compensation expense of $0.1 million was recorded during the three months ended September 30, 2009. Compensation expense related to performance share awards was $0.2 million and $0.1 million during the six months ended September 30, 2010 and 2009, respectively. No performance shares were granted during the first half of fiscal 2011. As of September 30, 2010, there was $0.3 million in unrecognized compensation cost related to the May 22, 2009 performance share awards, the vesting of which is solely based on service requirements. This unrecognized compensation cost is expected to be recognized over the weighted-average vesting period of 14 months.
The following table summarizes the activity during the six months ended September 30, 2010 and 2009 for performance shares awarded by the Company under the 2006 Plan:
                 
    Six months ended  
    September 30  
    2010     2009  
Outstanding at April 1
    160,548       40,000  
Granted
          306,500  
Vested
    (52,980 )      
Forfeited
           
 
Outstanding at September 30
    107,568       346,500  
 
8. Income Taxes
The effective tax rates from continuing operations for the three and six months ended September 30, 2010 and 2009 were as follows:
                                 
    Three months ended     Six months ended  
    September 30     September 30  
    2010     2009     2010     2009  
Effective income tax rate
    (3.2 )%     25.5 %     (57.5 )%     (11.8 )%
Income tax expense is based on the Company’s estimate of the effective tax rate expected to be applicable for the respective full year. For the second quarter and first half of fiscal 2011, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses, as deferred tax assets, which were offset by increases in the valuation allowance. In addition, an increase in the valuation allowance was recorded due to the correction of an error during the first quarter of fiscal 2011, as more fully described in Note 1 to the Condensed Consolidated Financial Statements. Other items effecting the rate include foreign and state taxes and a discrete item related to a net increase to unrecognized tax benefits. For the second quarter and first half of fiscal 2010, the effective tax rate for continuing operations was lower than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation

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allowance. Other items effecting the rate in the prior year include state tax expense as well as a discrete item related to an increase to unrecognized tax benefits.
The Company anticipates the completion of a state income tax audit in the next 12 months which could reduce the accrual for unrecognized tax benefits by $0.5 million. The Company is routinely audited and is currently under examination by the Internal Revenue Service (“IRS”) for the tax years ended March 31, 2009, 2008, and 2007 and by the Canada Revenue Agency (“CRA”) for the tax years ended March 31, 2005 and 2004. Due to the ongoing nature of current examinations in multiple jurisdictions, other changes could occur in the amount of gross unrecognized tax benefits during the next 12 months which cannot be estimated at this time.
9. (Loss) Earnings Per Share
The following data show the amounts used in computing (loss) earnings per share and the effect on income and the weighted average number of dilutive potential common shares:
                                 
    Three months ended     Six months ended  
    September 30     September 30  
    2010     2009     2010     2009  
 
Numerator:
                               
(Loss) income from continuing operations — basic and diluted
  $ (2,214 )   $ 2,888     $ (12,466 )   $ (9,519 )
Loss from discontinued operations — basic and diluted
          (52 )           (41 )
 
Net (loss) income — basic and diluted
  $ (2,214 )   $ 2,836     $ (12,466 )   $ (9,560 )
 
Denominator:
                               
Weighted average shares outstanding — basic
    22,750       22,626       22,750       22,626  
Effect of dilutive securities:
                               
Share-based compensation awards
          253              
 
Weighted average shares outstanding — diluted
    22,750       22,879       22,750       22,626  
 
(Loss) per share — basic:
                               
(Loss) income from continuing operations
  $ (0.10 )   $ 0.13     $ (0.55 )   $ (0.42 )
Loss from discontinued operations
                       
 
Net (loss) income
  $ (0.10 )   $ 0.13     $ (0.55 )   $ (0.42 )
 
(Loss) income per share — diluted:
                               
(Loss) income from continuing operations
  $ (0.10 )   $ 0.12     $ (0.55 )   $ (0.42 )
Loss from discontinued operations
                       
 
Net (loss) income
  $ (0.10 )   $ 0.12     $ (0.55 )   $ (0.42 )
 
Basic (loss) earnings per share is computed as net income available to common shareholders divided by the weighted average basic shares outstanding. The outstanding shares used to calculate the weighted average basic shares excludes 223,532, and 406,498 of restricted shares and performance shares (including reinvested dividends) at September 30, 2010 and 2009, respectively, as these shares were issued but were not vested and, therefore, not considered outstanding for purposes of computing basic earnings per share at the balance sheet dates. Diluted (loss) earnings per share is computed by sequencing each series of potential issuance of common shares from the most dilutive to the least dilutive. Diluted (loss) earnings per share is determined as the lowest earnings or highest loss per incremental share in the sequence of potential common shares. When a loss is reported, the denominator of diluted earnings per share cannot be adjusted for the dilutive impact of share-based compensation awards because doing so would be anti-dilutive to the loss per share. Therefore, for the three months ended September 30, 2010 and each of the six months ended September 30, 2010 and 2009, basic weighted-average shares outstanding were used in calculating the diluted net loss per share.
For each of the three and six months ended September 30, 2010, stock options and SSARs on 3.4 million common shares were not included in computing diluted earnings per share because their effects were anti-dilutive. For the three and six months ended September 30, 2009, stock options and SSARs on 1.8 million

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common shares and 2.5 million common shares, respectively, were not included in computing diluted earnings per share because their effects were anti-dilutive.
10. Commitments and Contingencies
The Company is the subject of various threatened or pending legal actions and contingencies in the normal course of conducting its business. The Company provides for costs related to these matters when a loss is probable and the amount can be reasonably estimated. The effect of the outcome of certain of these matters on the Company’s future results of operations and liquidity cannot be predicted because any such effect depends on future results of operations and the amount or timing of the resolution of such matters. While it is not possible to predict with certainty, management believes that the ultimate resolution of such individual or aggregated matters will not have a material adverse effect on the consolidated financial position, results of operations, or cash flows of the Company.
As of September 30, 2010, the Company’s expected to reach its minimum purchase commitments from a vendor of $330.0 million per year through fiscal 2012, as disclosed in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
11. Investment in Magirus — Sold in November 2008
In November 2008, the Company sold its 20% ownership interest in Magirus AG (“Magirus”), a privately owned European enterprise computer systems distributor headquartered in Stuttgart, Germany, for $2.3 million. In July 2008, the Company also received a dividend from Magirus of $7.3 million related to Magirus’ fiscal 2008 sale of a portion of its distribution business. As a result, the Company received total proceeds of $9.6 million from Magirus during the fiscal year ended March 31, 2009. Prior to March 31, 2008, the Company decided to sell its 20% investment in Magirus. Therefore, the Company classified its ownership interest in Magirus as an investment held for sale until it was sold.
On April 1, 2008, the Company began to account for its investment in Magirus using the cost method, rather than the equity method of accounting. The Company changed to the cost method because management did not have the ability to exercise significant influence over Magirus, which is one of the requirements contained in the FASB authoritative guidance that is necessary in order to account for an investment in common stock under the equity method of accounting.
Because of the Company’s inability to obtain and include audited financial statements of Magirus for the fiscal years ended March 31, 2008 and 2007 as required by Rule 3-09 of Regulation S-X, the SEC previously stated that it will not permit effectiveness of any new securities registration statements or post-effective amendments, if any, until such time as the Company files audited financial statements that reflect the disposition of Magirus or the Company requests, and the SEC grants, relief to the Company from the requirements of Rule 3-09 of Regulation S-X. As part of this restriction, the Company is not currently permitted to file any new securities registration statements that are intended to automatically go into effect when they are filed, nor can the Company make offerings under effective registration statements or under Rules 505 and 506 of Regulation D where any purchasers of securities are not accredited investors under Rule 501(a) of Regulation D. These restrictions do not apply to the following: offerings or sales of securities upon the conversion of outstanding convertible securities or upon the exercise of outstanding warrants or rights; dividend or interest reinvestment plans; employee benefit plans, including stock option plans; transactions involving secondary offerings; or sales of securities under Rule 144A.

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12. Additional Balance Sheet Information
     Additional information related to the Company’s Condensed Consolidated Balance Sheets is as follows:
                 
    September 30, 2010     March 31, 2010  
  | |
Other non-current assets:
               
Company-owned life insurance policies
  $ 16,357     $ 15,904  
Marketable securities
    7       21  
Other
    1,502       2,250  
 
Total
  $ 17,866     $ 18,175  
 
 
               
Accrued liabilities:
               
Salaries, wages, and related benefits
  $ 8,593     $ 8,248  
SERP obligations
          2,504  
Other employee benefit obligations
          35  
Restructuring liabilities
    662       1,206  
Other taxes payable
    6,792       3,170  
Other
    2,019       2,542  
 
Total
  $ 18,066     $ 17,705  
 
 
               
Other non-current liabilities:
               
BEP obligations
  $ 4,828     $ 4,705  
SERP obligations
    6,456       5,908  
Other employee benefit obligations
    419       419  
Income taxes payable
    5,940       5,879  
Restructuring liabilities
    439       732  
Capital lease obligations
    505       384  
Other
    989       1,011  
 
Total
  $ 19,576     $ 19,038  
 
Other non-current assets in the table above include the cash surrender value of certain Company-owned life insurance policies. These policies are presented net of policy loans and are maintained to informally fund the Company’s employee benefit plan obligations included within “Accrued liabilities” and “Other non-current liabilities” in the table above. The Company adjusts the carrying value of these contracts to the cash surrender value (which is considered fair value) at the end of each reporting period. Such periodic adjustments are included in “Other income, net” within the accompanying Condensed Consolidated Statements of Operations. Additional information with respect to the Company-owned life insurance policies is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
13. Business Segments
Description of Business Segments
The Company has three reportable business segments: HSG, RSG, and TSG. The reportable segments are each managed separately and are supported by various practices as well as Company-wide functional departments. These functional support departments include general accounting, tax, and information technology. Certain costs associated with the functional support departments are contained within Corporate/Other and are not allocated back to the reportable business segments. Corporate/Other is not a reportable business segment as defined by GAAP.

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Beginning in the first quarter of fiscal 2011, the Company allocated certain general and administrative costs related to the accounts receivable and collections, accounts payable, legal, payroll, and benefits functional departments to the reportable business segments in order to provide a better reflection of the costs needed to operate the business segments. Prior period results have been adjusted to conform to the current period presentation.
HSG is a leading technology provider to the hospitality industry, offering application software and services that streamline management of operations, property, and inventory for customers in the gaming, hotel and resort, cruise lines, food management services, and sports and entertainment markets.
RSG is a leader in designing solutions that help make retailers more productive and provide their customers with an enhanced shopping experience. RSG solutions help improve operational efficiency, technology utilization, customer satisfaction, and in-store profitability, including mobility and wireless, customized pricing, inventory, and customer relationship management systems. The group also provides implementation plans and supplies the complete package of hardware needed to operate the systems, including servers, receipt printers, point-of-sale terminals, and wireless devices for in-store use by the retailer’s store associates.
TSG is a leading provider of IBM, HP, Oracle, EMC2, and Hitachi Data Systems enterprise IT solutions for the complex data center needs of customers in a variety of industries — including education, finance, government, healthcare, and telecommunications, among others. The solutions offered include enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management, and business continuity. In fiscal 2011, along with the implementation of a new Oracle ERP system, the Company re-configured its former IBM, HP, and Sun reporting units into IBM, East, West, and Service Providers (which is primarily comprised of sales to telecommunications and cable company service providers). This change does not have an impact on TSG’s prior period operating results. The TSG reportable business segment is an aggregation of the Company’s IBM, East, West, and Service Providers reporting units due to the similarity of their economic and operating characteristics.
Measurement of Segment Operating Results and Segment Assets
The Company’s President and Chief Executive Officer, who is the Chief Operating Decision Maker (“CODM”), evaluates performance and allocates resources to its reportable segments based on operating income. The accounting policies of the reportable segments are the same as those described in the summary of significant accounting policies elsewhere in these Notes to Condensed Consolidated Financial Statements. Intersegment sales are recorded at pre-determined amounts to allow for inter-company profit to be included in the operating results of the individual reportable segments. Such inter-company profit is eliminated for consolidated financial reporting purposes.
The CODM does not evaluate a measurement of segment assets when evaluating the performance of the Company’s reportable segments. As such, financial information relating to segment assets is not provided in the table below.
Verizon Communications, Inc. accounted for 32.0% and 42.5% of TSG’s total revenues, and 23.3% and 29.7% of total Company revenues for the three months ended September 30, 2010 and 2009, respectively. Verizon Communications, Inc. accounted for 30.4% and 42.3% of TSG’s total revenues, and 21.1% and 29.4% of total Company revenues for the six months ended September 30, 2010 and 2009, respectively.
The following table presents segment profit and related information for each of the Company’s reportable segments. Please refer to Note 6 to Condensed Consolidated Financial Statements for further information on the Corporate/Other restructuring charges.

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    Reportable segments     Corporate/        
    HSG   RSG   TSG   Other   Consolidated  
Three months ended September 30, 2010
                                       
Total revenue
  $ 20,641     $ 29,157     $ 134,182     $     $ 183,980  
Elimination of intersegment revenue
    (63 )     (105 )                 (168 )
     
Revenue from external customers
  $ 20,578     $ 29,052     $ 134,182     $     $ 183,812  
 
                                       
Gross margin
  $ 12,216     $ 5,547     $ 23,022     $     $ 40,785  
Gross margin percentage
    59.4 %     19.1 %     17.2 %             22.2 %
 
                                       
Operating income (loss)
  $ 214     $ 1,079     $ 4,317     $ (8,367 )   $ (2,757 )
Other income, net
                      873       873  
Interest expense, net
                      (261 )     (261 )
     
Income (loss) from continuing operations before income taxes
  $ 214     $ 1,079     $ 4,317     $ (7,755 )   $ (2,145 )
     
 
                                       
Other information:
                                       
Capital expenditures
  $ 391     $ 104     $ 11     $ 1,357     $ 1,863  
 
                                       
Non-cash charges:
                                       
Depreciation and amortization (1)
  $ 1,071     $ 81     $ 706     $ 1,398     $ 3,256  
Asset impairment charges
    59                         59  
Restructuring charges
                      10       10  
     
Total
  $ 1,130     $ 81     $ 706     $ 1,408     $ 3,325  
     
 
                                       
Three months ended September 30, 2009
                                       
Total revenue
  $ 23,473     $ 23,638     $ 109,251     $     $ 156,362  
Elimination of intersegment revenue
    (134 )     (20 )     (35 )           (189 )
     
Revenue from external customers
  $ 23,339     $ 23,618     $ 109,216     $     $ 156,173  
 
                                       
Gross margin
  $ 14,237     $ 4,694     $ 24,909     $ 34     $ 43,874  
Gross margin percentage
    61.0 %     19.9 %     22.8 %             28.1 %
 
                                       
Operating income (loss)
  $ 3,753     $ 917     $ 5,946     $ (6,829 )   $ 3,787  
Other income, net
                      316       316  
Interest expense, net
                      (227 )     (227 )
     
Income (loss) from continuing operations before income taxes
  $ 3,753     $ 917     $ 5,946     $ (6,740 )   $ 3,876  
     
 
                                       
Other information:
                                       
Capital expenditures
  $ 1,045     $     $ 30     $ 1,387     $ 2,462  
 
                                       
Non-cash charges:
                                       
Depreciation and amortization (1)
  $ 1,104     $ 44     $ 817     $ 1,205     $ 3,170  
Restructuring charges
                      54       54  
     
Total
  $ 1,104     $ 44     $ 817     $ 1,259     $ 3,224  
     
 
(1)   Does not include the amortization of deferred financing fees totaling $131,000 and $132,000 for the three months ended September 30, 2010 and 2009, respectively, which related to Corporate/Other.

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    Reportable segments     Corporate/        
    HSG   RSG   TSG   Other   Consolidated  
Six months ended September 30, 2010
                                       
Total revenue
  $ 43,689     $ 53,070     $ 219,739     $     $ 316,498  
Elimination of intersegment revenue
    (63 )     (180 )                 (243 )
     
Revenue from external customers
  $ 43,626     $ 52,890     $ 219,739     $     $ 316,255  
 
                                       
Gross margin
  $ 25,503     $ 11,217     $ 37,931     $     $ 74,651  
Gross margin percentage
    58.5 %     21.2 %     17.3 %             23.6 %
 
                                       
Operating income (loss)
  $ 2,454     $ 2,847     $ 2,565     $ (17,215 )   $ (9,349 )
Other income, net
                      1,956       1,956  
Interest expense, net
                      (524 )     (524 )
     
Income (loss) from continuing operations before income taxes
  $ 2,454     $ 2,847     $ 2,565     $ (15,783 )   $ (7,917 )
     
 
                                       
Other information:
                                       
Capital expenditures
  $ 1,356     $ 104     $ 73     $ 2,083     $ 3,616  
 
                                       
Non-cash charges:
                                       
Depreciation and amortization (2)
  $ 2,162     $ 161     $ 1,505     $ 2,883     $ 6,711  
Asset impairment charges
    59                         59  
Restructuring charges
                      403       403  
     
Total
  $ 2,221     $ 161     $ 1,505     $ 3,286     $ 7,173  
     
 
                                       
Six months ended September 30, 2009
                                       
Total revenue
  $ 39,517     $ 48,083     $ 198,766     $     $ 286,366  
Elimination of intersegment revenue
    (134 )     (20 )     (35 )           (189 )
     
Revenue from external customers
  $ 39,383     $ 48,063     $ 198,731     $     $ 286,177  
 
                                       
Gross margin
  $ 23,777     $ 10,070     $ 42,638     $ (761 )   $ 75,724  
Gross margin percentage
    60.4 %     21.0 %     21.5 %             26.5 %
 
                                       
Operating income (loss)
  $ 1,605     $ 2,327     $ 3,035     $ (16,151 )   $ (9,184 )
Other income, net
                      1,071       1,071  
Interest expense, net
                      (403 )     (403 )
     
Income (loss) from continuing operations before income taxes
  $ 1,605     $ 2,327     $ 3,035     $ (15,483 )   $ (8,516 )
     
 
                                       
Other information:
                                       
Capital expenditures
  $ 2,176     $ 7     $ 30     $ 3,710     $ 5,923  
 
                                       
Non-cash charges:
                                       
Depreciation and amortization (2)
  $ 2,227     $ 94     $ 4,768     $ 2,409     $ 9,498  
Restructuring charges
                      68       68  
     
Total
  $ 2,227     $ 94     $ 4,768     $ 2,477     $ 9,566  
     
 
(2)   Does not include the amortization of deferred financing fees totaling $262,000 and $220,000 for the six months ended September 30, 2010 and 2009, respectively, which related to Corporate/Other.

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Enterprise-Wide Disclosures
The Company’s assets are primarily located in the United States. Further, revenues attributable to customers outside the United States accounted for less than 5% of total revenues for each of the three- and six-month periods ended September 30, 2010 and less than 4% of total revenues for each of the three- and six-month periods ended September 30, 2009. Total revenues for the Company’s three specific product areas are as follows:
                                 
    Three months ended     Six months ended  
    September 30     September 30  
    2010     2009     2010     2009  
 
Hardware
  $ 129,303     $ 106,766     $ 210,582     $ 194,234  
Software
    21,927       20,044       44,777       37,000  
Services
    32,582       29,363       60,896       54,943  
 
Total
  $ 183,812     $ 156,173     $ 316,255     $ 286,177  
 
14. Fair Value Measurements
Fair value is defined as the price that would be received to sell an asset or would be paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value of financial assets and liabilities are measured on a recurring or non-recurring basis. Financial assets and liabilities measured on a recurring basis are those that are adjusted to fair value each time a financial statement is prepared. Financial assets and liabilities measured on a non-recurring basis are those that are adjusted to fair value when a significant event occurs. In determining fair value of financial assets and liabilities, the Company uses various valuation techniques. For many financial instruments, pricing inputs are readily observable in the market, the valuation methodology used is widely accepted by market participants, and the valuation does not require significant management discretion. For other financial instruments, pricing inputs are less observable in the market and may require management judgment. The availability of pricing inputs observable in the market varies from instrument to instrument and depends on a variety of factors including the type of instrument, whether the instrument is actively traded, and other characteristics particular to the transaction.
The Company estimates the fair value of financial instruments using available market information and generally accepted valuation methodologies. The Company assesses the inputs used to measure fair value using a three-tier hierarchy. The hierarchy indicates the extent to which pricing inputs used in measuring fair value are observable in the market. Level 1 inputs include unadjusted quoted prices for identical assets or liabilities and are the most observable. Level 2 inputs include unadjusted quoted prices for similar assets and liabilities that are either directly or indirectly observable, or other observable inputs such as interest rates, foreign currency exchange rates, commodity rates, and yield curves. Level 3 inputs are not observable in the market and include the Company’s own judgments about the assumptions market participants would use in pricing the asset or liability. The use of observable and unobservable inputs is reflected in the hierarchy assessment disclosed in the tables below.
Additional information with respect to the Company’s fair value measurements is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
There were no significant transfers between Levels 1, 2, and 3 during the three- and six month periods ended September 30, 2010.

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The following tables present information about the Company’s financial assets and liabilities measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation techniques utilized to determine such fair value:
                                 
    Fair value measurement used  
            Active markets     Quoted prices in     Active markets  
    Recorded value     for identical assets     similar instruments     for unobservable  
    as of     or liabilities     and observable     inputs  
    September 30, 2010     (Level 1)     inputs (Level 2)     (Level 3)  
Assets:
                               
Available for sale marketable securities
  $ 7     $ 7                  
Company-owned life insurance
    16,357                     $ 16,357  
 
                               
Liabilities:
                               
BEP
  $ 4,828             $ 4,828          
                                 
    Fair value measurement used  
            Active markets     Quoted prices in     Active markets  
    Recorded value     for identical assets     similar instruments     for unobservable  
    as of     or liabilities     and observable     inputs  
    March 31, 2010     (Level 1)     inputs (Level 2)     (Level 3)  
Assets:
                               
Available for sale marketable securities
  $ 21     $ 21                  
Company-owned life insurance — current
    191                     $ 191  
Company-owned life insurance — non-current
    15,904                       15,904  
 
                               
Liabilities:
                               
BEP
  $ 4,705             $ 4,705          
The Company maintains an investment in available for sale marketable securities in which cost approximates fair value. The recorded value of the Company’s investment in available for sale marketable securities is based on quoted prices in active markets and, therefore, is classified within Level 1 of the fair value hierarchy.
The recorded value of the Company-owned life insurance policies is adjusted to the cash surrender value of the policies which are not observable in the market, and therefore, are classified within Level 3 of the fair value hierarchy. Changes in the cash surrender value of these policies are recorded within “Other income, net” in the Condensed Consolidated Statements of Operations. Although company-owned life insurance policies are exempt from such disclosure requirements, management believes the disclosures are useful to financial statement users.
The recorded value of the BEP obligation is measured as employee deferral contributions and Company matching contributions less distributions made from the plan, and adjusted for the returns on the hypothetical investments selected by the participants, which are indirectly observable and therefore, classified within Level 2 of the fair value hierarchy.
The following table presents a summary of changes in the fair value of the Level 3 assets and liabilities for the six months ended September 30, 2010 and 2009:
                 
    Six months ended September 30  
    2010     2009  
Company-owned life insurance:
               
Balance on April 1
  $ 16,095     $ 26,172  
Realized gains/(losses)
    2,065        
Unrealized (losses)/gains relating to instruments still held at the reporting date
    (618 )     699  
Purchases, sales, issuances, and settlements (net)
    (1,185 )     (11,371 )
 
           
Balance on September 30
  $ 16,357     $ 15,500  
 
           

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Realized gains represent the amounts recognized during the first quarter of fiscal 2011 on the redemption of certain Company-owned life insurance policies and are recorded within “Other income, net” in the accompanying Condensed Consolidated Statements of Operations. Unrealized losses related to the Company-owned life insurance policies are recorded within “Other income, net” in the accompanying Condensed Consolidated Statements of Operations.
The following tables present information about the Company’s financial and nonfinancial assets and liabilities measured at fair value on a nonrecurring basis and indicate the fair value hierarchy of the valuation techniques utilized to determine such fair value:
                                 
    as of     or liabilities     and observable     inputs  
    September 30, 2010     (Level 1)     inputs (Level 2)     (Level 3)  
Assets:
                               
Goodwill
  $ 50,557                     $ 50,557  
Intangible assets
    30,789                       30,789  
 
Liabilities:
                               
SERP obligations
  $ 6,456                     $ 6,456  
Other employee benefit plans obligations
    419                       419  
Restructuring liabilities — current
    662                       662  
Restructuring liabilities — non-current
    439                       439  
                                 
    Fair value measurement used  
            Active markets     Quoted prices in     Active markets  
    Recorded value     for identical assets     similar instruments     for unobservable  
    as of     or liabilities     and observable     inputs  
    March 31, 2010     (Level 1)     inputs (Level 2)     (Level 3)  
Assets:
                               
Goodwill
  $ 50,418                     $ 50,418  
Intangible assets
    32,510                       32,510  
 
                               
Liabilities:
                               
SERP obligations — current
  $ 2,504                     $ 2,504  
SERP obligations — non-current
    5,908                       5,908  
Other employee benefit plans obligations — current
    35                       35  
Other employee benefit plans obligations — non-current
    419                       419  
Restructuring liabilities — current
    1,206                       1,206  
Restructuring liabilities — non-current
    732                       732  
Goodwill of the Company’s reporting units is measured for impairment on an annual basis, or in interim periods if indicators of potential impairment exist, using a combination of an income approach and a market approach.
The Company’s intangible assets are valued at their estimated fair value at time of acquisition. The Company evaluates the fair value of its finite-lived intangible assets when impairment indicators are present and its indefinite-lived intangible assets on an annual basis, or in interim periods if indicators of potential impairment exist. The same approach described above for the goodwill valuation is also used to value indefinite-lived intangible assets.
The recorded value of the Company’s SERP and other benefit plans obligations is based on estimates developed by management by evaluating actuarial information and includes assumptions such as discount rates, future compensation increases, expected retirement dates, payment forms, and mortality. The recorded value of these obligations is measured on an annual basis, or upon the occurrence of a plan curtailment or settlement.
The Company’s restructuring liabilities primarily consist of one-time termination benefits to former employees and ongoing costs related to long-term operating lease obligations. The recorded value of the termination benefits to employees is adjusted to the expected remaining obligation each period based on the arrangements made with the former employees. The recorded value of the ongoing lease obligations is based on the remaining lease term and payment amount, net of sublease income plus interest, discounted to present value. Changes in subsequent periods resulting from a revision to either the timing or the amount of estimated cash flows over the future period are measured using the credit-adjusted, risk-free rate that was used to measure the restructuring liabilities initially.

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The inputs used to value the Company’s goodwill, intangible assets, SERP obligations, other employee benefit plans obligations, and restructuring liabilities are not observable in the market and therefore, these amounts are classified within Level 3 in the fair value hierarchy.
The following table presents a summary of changes in the fair value of the Level 3 assets and liabilities for the six months ended September 30, 2010 and 2009:
                                         
    Six months ended September 30, 2010  
                            Other        
            Intangible     SERP     benefit plans     Restructuring  
    Goodwill     assets     obligations     obligations     liabilities  
Balance on April 1
  $ 50,418     $ 32,510     $ 8,412     $ 454     $ 1,938  
Realized losses
          (59 )     (383 )            
Unrealized gains/(losses) relating to instruments still held at the reporting date
    139             (596 )            
Purchases, sales, issuances, and settlements (net)
          (1,662 )     (977 )     (35 )     (837 )
 
                             
Balance on September 30
  $ 50,557     $ 30,789     $ 6,456     $ 419     $ 1,101  
 
                             
                                         
    Six months ended September 30, 2009  
                            Other        
            Intangible     SERP     benefit plans     Restructuring  
    Goodwill     assets     obligations     obligations     liabilities  
Balance on April 1
  $ 50,382     $ 36,659     $ 18,285     $ 1,109     $ 9,927  
Realized gains/(losses)
                             
Unrealized gains/(losses) relating to instruments still held at the reporting date
    541             (815 )            
Purchases, sales, issuances, and settlements (net)
    (360 )     (3,930 )     (8,390 )     (130 )     (3,969 )
 
                             
Balance on September 30
  $ 50,563     $ 32,729     $ 9,080     $ 979     $ 5,958  
 
                             
Realized losses on the Company’s SERP obligation were primarily comprised of the actuarial losses recognized due to the settlement of a SERP obligation to a former executive and are recorded within “Restructuring charges” in the accompanying Condensed Consolidated Statements of Operations. Additional information regarding the Company’s restructuring actions is included in Note 6 to Condensed Consolidated Financial Statements.
Unrealized gains related to goodwill represent fluctuations due to the movement of foreign currencies relative to the U.S. dollar. Cumulative currency translation adjustments are recorded within “Other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets. Unrealized losses related to the Company’s SERP obligation represent the unamortized actuarial losses, net of taxes, and are recorded within “Other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
In “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” (“MD&A”), management explains the general financial condition and results of operations for Agilysys, Inc. and its subsidiaries (“Agilysys” or the “Company”) including:
  what factors affect the Company’s business;
 
  what the Company’s earnings and costs were;
 
  why those earnings and costs were different from the year before;
 
  where the earnings came from;
 
  how the Company’s financial condition was affected; and
 
  where the cash will come from to fund future operations.
The MD&A analyzes changes in specific line items in the Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows and provides information that management believes is important to assessing and understanding the Company’s consolidated financial condition and results of operations. This Quarterly Report on Form 10-Q (“Quarterly Report”) updates information included in the Company’s Annual Report on Form 10-K (“Annual Report”) for the fiscal year ended March 31, 2010, filed with the Securities and Exchange Commission (“SEC”). This discussion should be read in conjunction with the Condensed Consolidated Financial Statements and related Notes that appear in Item 1 of this Quarterly Report as well as the Company’s Annual Report for the year ended March 31, 2010. Information provided in the MD&A may include forward-looking statements that involve risks and uncertainties. Many factors could cause actual results to be materially different from those contained in the forward-looking statements. Additional information concerning forward-looking statements is contained in “Forward-Looking Information” below and in “Risk Factors” included in Part I, Item 1A of the Company’s Annual Report for the fiscal year ended March 31, 2010. Management believes that this information, discussion, and disclosure is important in making decisions about investing in the Company. Table amounts are in thousands.
Introduction
Agilysys is a leading provider of innovative information technology (“IT”) solutions to corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. The Company develops technology solutions — including hardware, software, and services — to help customers resolve their most complicated IT data center and point-of-sale needs. The Company possesses data center expertise in enterprise architecture and high availability, infrastructure optimization, storage and resource management, and business continuity. Agilysys’ point-of-sale solutions include: proprietary property management, inventory and procurement, point-of-sale, and document management software, proprietary services including expertise in mobility and wireless solutions for retailers, and resold hardware, software, and services. A significant portion of the point-of-sale related revenue is recurring from software support and hardware maintenance agreements. Headquartered in Solon, Ohio, Agilysys operates extensively throughout North America, with additional sales and support offices in the United Kingdom and Asia. Agilysys has three reportable segments: Hospitality Solutions Group (“HSG”), Retail Solutions Group (“RSG”), and Technology Solutions Group (“TSG”). See Note 13 to Condensed Consolidated Financial Statements titled, Business Segments, which is included in Item 1, for additional information.
The primary objective of the Company’s ongoing strategic planning process is to create shareholder value by exploiting growth opportunities and strengthening its competitive position within the specific technology solutions and in the wider markets that it competes. The plan builds on the Company’s existing strengths and targets growth driven by new technology trends and market opportunities. The Company’s strategic plan specifically focuses on:
    Growing sales of its proprietary offerings, both software and services.
 
    Diversifying its customer base across geographies and industries.
 
    Capitalizing on the Company’s intellectual property and emerging technology trends.

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    Leveraging the Company’s investment in Oracle Enterprise Resource Planning (“ERP”) software to further improve operating efficiencies and reduce costs.
Revenues — Defined
As required by the SEC, the Company separately presents revenues earned as either product revenues or services revenues in its Condensed Consolidated Statements of Operations. In addition to the SEC requirements, the Company may, at times also refer to revenues as defined below. The terminology, definitions, and applications of terms the Company uses to describe its revenues may be different from those used by other companies and caution should be used when comparing these financial measures to those of other companies. The Company uses the following terms to describe revenues:
    Revenues – The Company presents revenues net of sales returns and allowances.
 
    Product revenues – The Company defines product revenues as revenues earned from the sales of hardware equipment and proprietary and remarketed software.
 
    Services revenues – The Company defines services revenues as revenues earned from the sales of proprietary and remarketed services and support.
General Company Overview
Total net sales rose $30.1 million or 10.5% in the six months ended September 30, 2010 compared with the six months ended September 30, 2009, primarily driven by increased sales volumes across all the Company’s product and services offerings. Fiscal 2010 net sales were adversely impacted by a general decrease in IT spending activity within the markets the Company serves as a result of weak macroeconomic and financial market conditions.
While the Company’s business has shown improvement in the first half of fiscal 2011 compared to the same prior year period, market conditions still reflect uncertainty regarding the overall business environment and demand for IT products and services. The Company continues to believe that it is well-positioned to capitalize on future increases in IT spending, which will allow for the further leveraging of its business model and earnings growth.
Gross margin as a percentage of sales decreased 290 basis points to 23.6% for the first half of fiscal 2011 compared to the first half of fiscal 2010, primarily due to lower hardware and software gross margins as a result of lower vendor rebates and increased pricing pressure. These lower hardware and software margins were partially offset by services gross margins, which increased 370 basis points, due to improved pricing.
In July 2008, the Company decided to exit TSG’s portion of the China and Hong Kong businesses. HSG continues to operate throughout Asia. In January 2009, the Company sold its TSG China operations and certain assets of TSG’s Hong Kong operations, receiving proceeds of $1.4 million. For financial reporting purposes, the remaining prior period operating results of TSG’s Hong Kong business were classified within discontinued operations. Accordingly, the discussion and analysis presented below, including the comparison to prior periods, reflects the continuing business of Agilysys.
As discussed in Note 13 to Condensed Consolidated Financial Statements, in fiscal 2011, the Company began to allocate certain general and administrative costs related to the accounts receivable and collections, accounts payable, legal, payroll, and benefits functional departments to the reportable business segments in order to provide a better reflection of the costs needed to operate the business segments. Prior period business segment results have been adjusted to conform to the current period presentation. Also as discussed in Note 13 to Condensed Consolidated Financial Statements, Verizon Communications, Inc. accounted for 32.0% and 42.5% of TSG’s total revenues, and 23.3% and 29.7% of total Company revenues for the three months ended September 30, 2010 and 2009, respectively, as well as, 30.4% and 42.3% of TSG’s total revenues, and 21.1% and 29.4% of total Company revenues for the six months ended September 30, 2010 and 2009, respectively.

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Results of Operations – Second Fiscal 2011 Quarter Compared to Second Fiscal 2010 Quarter
Net Sales and Operating Income (Loss)
The following table presents the Company’s consolidated revenues and operating results for the three months ended September 30, 2010 and 2009:
                                 
    Three months ended        
    September 30     Increase (decrease)  
(Dollars in thousands)   2010     2009     $     %  
 
Net Sales:
                               
Product
  $ 151,230     $ 126,811     $ 24,419       19.3 %
Service
    32,582       29,362       3,220       11.0 %
         
Total
    183,812       156,173       27,639       17.7 %
Cost of goods sold:
                               
Product
    128,893       99,508       29,385       29.5 %
Service
    14,134       12,791       1,343       10.5 %
         
Total
    143,027       112,299       30,728       27.4 %
Gross margin:
                               
Product
    22,337       27,303       (4,966 )     (18.2 )%
Service
    18,448       16,571       1,877       11.3 %
         
Total
    40,785       43,874       (3,089 )     (7.0 )%
Gross margin percentage:
                               
Product
    14.8 %     21.5 %                
Service
    56.6 %     56.4 %                
     
Total
    22.2 %     28.1 %                
Operating expenses:
                               
Selling, general, and administrative expenses
    43,473       40,033       3,440       8.6 %
Asset impairment charges
    59             59     nm
Restructuring charges
    10       54       (44 )   nm
         
Total
    43,542       40,087       3,455       8.6 %
Operating (loss) income:
                               
Operating (loss) income
  $ (2,757 )   $ 3,787     $ (6,544 )     (172.8 )%
Operating (loss) income percentage
    (1.5 )%     2.4 %                
     
     
nm — not meaningful    

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The following table presents the Company’s operating results by business segment for the three months ended September 30, 2010 and 2009:
                                 
    Three months ended September 30     (Decrease) increase  
(Dollars in thousands)   2010     2009     $     %  
 
Hospitality
                               
 
Total sales from external customers
  $ 20,578     $ 23,339     $ (2,761 )     (11.8 )%
Gross margin
  $ 12,216     $ 14,237     $ (2,021 )     (14.2 )%
 
    59.4 %     61.0 %                
Operating income
  $ 214     $ 3,753     $ (3,539 )     (94.3 )%
 
 
                               
Retail
                               
 
Total sales from external customers
  $ 29,052     $ 23,618     $ 5,434       23.0 %
Gross margin
  $ 5,547     $ 4,694     $ 853       18.2 %
 
    19.1 %     19.9 %                
Operating income
  $ 1,079     $ 917     $ 162       17.7 %
         
 
                               
Technology
                               
 
Total sales from external customers
  $ 134,182     $ 109,216     $ 24,966       22.9 %
Gross margin
  $ 23,022     $ 24,909     $ (1,887 )     (7.6 )%
 
    17.2 %     22.8 %                
Operating income
  $ 4,317     $ 5,946     $ (1,629 )     (27.4 )%
         
 
                               
Corporate and Other
                               
Gross margin
  $     $ 34     $ (34 )     (100.0 )%
Operating loss
  $ (8,367 )   $ (6,829 )   $ (1,538 )     (22.5 )%
         
 
                               
Consolidated
                               
 
Total sales from external customers
  $ 183,812     $ 156,173     $ 27,639       17.7 %
Gross margin
  $ 40,785     $ 43,874     $ (3,089 )     (7.0 )%
 
    22.2 %     28.1 %                
Operating (loss) income
  $ (2,757 )   $ 3,787     $ (6,544 )     (172.8 )%
         
Net sales. The $27.6 million increase in net sales during the second quarter of fiscal 2011 compared to the second quarter of fiscal 2010 was driven by higher hardware, software, and services volumes, which increased $22.5 million, $1.9 million, and $3.2 million, respectively, in the second quarter of fiscal 2011 compared to the second quarter of the prior year period. These revenue increases reflect a general improvement in customer demand, which benefited RSG and TSG, as well as increased success in bundling more software with TSG hardware sales in the current year.
HSG’s sales decreased $2.8 million in the second quarter of fiscal 2011 compared to the same prior year period primarily as a result of decreases in hardware and software revenues of $1.9 million and $1.5 million, respectively, which were partially offset by an increase in services revenues of $0.6 million. HSG’s hardware and software revenues in the prior year quarter included a large customer order that did not repeat in the current year. RSG revenues increased $5.4 million due to growth in hardware and services revenues of $4.3 million and $1.5 million, respectively, as a result of higher volumes. This growth was partially offset by a decrease of $0.4 million in software revenues. TSG’s sales increased $25.0 million, as hardware, software, and services revenues grew $20.2 million, $3.8 million, and $1.0 million, respectively, in the second quarter of fiscal 2011 compared to the same prior year period due to higher volumes.

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Gross margin. The Company’s total gross margin percentage decreased to 22.2% for the quarter ended September 30, 2010 compared to 28.1% for the same prior year quarter, primarily due to lower hardware gross margins, particularly within TSG. Services gross margins remained relatively flat in the second quarter of fiscal 2011 compared to the second quarter of fiscal 2010. The decline in product gross margins reflects a higher proportion of hardware revenues, for which the gross margins are lower, compared to proprietary software and services revenues, for which the gross margins are higher. The lower hardware gross margins also reflect lower vendor rebates and competitive pricing experienced during the current year quarter.
The decrease of 160 basis points in HSG’s gross margin percentage was primarily attributable to a greater proportion of lower margin hardware revenues during the second quarter of fiscal 2011 versus software and services revenues, for which margins were higher. RSG’s gross margin percentage for the quarter ended September 30, 2010 decreased 80 basis points compared to the same prior year quarter due to a higher proportion of hardware revenues, for which gross margins are lower, compared to proprietary services revenues, for which the gross margins are higher. TSG’s gross margin percentage decreased 560 basis points in the second quarter of fiscal 2011 compared to the second quarter of fiscal 2010. The decline in TSG’s gross margin percentage was driven by lower vendor rebates and competitive pricing on hardware in the current year quarter compared to the prior year quarter.
Operating expenses. The Company’s operating expenses consist of selling, general, and administrative (“SG&A”) expenses, asset impairment charges, and restructuring charges. SG&A expenses increased $3.4 million, or 8.6%, during the second quarter of fiscal 2011 compared to the second quarter of fiscal 2010. This increase in the Company’s operating expenses was primarily attributable to increases in compensation and benefits due to higher incentive costs resulting from the higher sales volumes in the current year quarter. In addition, during the prior year quarter the Company also capitalized certain costs related to the development of the Guest 360™ software product and implementation of the Oracle ERP system, whereas the costs related to these projects were expensed as maintenance costs during the current year quarter.
From a business segment perspective, SG&A expenses increased $1.5 million and $0.7 million in HSG and RSG, respectively, partially offset by a decrease of $0.3 million in TSG. Corporate/Other SG&A expenses increased $1.5 million in the second quarter of the current year compared with the second quarter of the prior year. The increase in HSG’s and RSG’s expenses was primarily driven by higher compensation and benefits costs in the current year second quarter compared to the same prior year quarter. In the prior year second quarter, HSG capitalized certain costs related to the development of its Guest 360™ software product, which was released for general sale in June 2010. The higher costs in RSG primarily reflect higher incentive costs due to the higher sales volume in the second quarter of fiscal 2011. The decrease in TSG’s SG&A expenses was driven by lower compensation and benefits costs and lower travel and entertainment expenses. The increase in Corporate/Other SG&A expenses was due to higher outside services costs and higher software amortization expenses related to the Company’s Oracle ERP system, which was implemented in April 2010.
Asset impairment charges. The Company tests its goodwill and long-lived assets for impairment upon identification of impairment indicators, or at least annually. The asset impairment charges recorded during the three months ended September 30, 2010 related to certain capitalized intangible software assets that management determined were no longer being sold by the business.
Restructuring charges. During the second quarter of both fiscal 2011 and fiscal 2010, the Company recorded insignificant additional restructuring charges primarily associated with ongoing lease obligations related to the previously disclosed restructuring actions taken in fiscal 2009. Additional information regarding the Company’s respective restructuring plans is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.

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Other (Income) Expenses
                                 
    Three months ended        
    September 30     Favorable (unfavorable)  
(Dollars in thousands)   2010     2009     $     %  
 
Other (income) expenses:
                               
Other income, net
  $ (873 )   $ (316 )   $ 557       176.3 %
Interest income
    (17 )     (3 )     14       466.7 %
Interest expense
    278       230       (48 )     (20.9 )%
         
Total other (income) expenses, net
  $ (612 )   $ (89 )   $ 523       587.6 %
         
Other (income) expenses, net. The $0.9 million of other income in the second quarter of fiscal 2011 primarily represents increases in the cash surrender value of Company-owned life insurance policies of $0.2 million, gains recognized as a result of movements in foreign currencies relative to the U.S. dollar of $0.4 million, and a gain of $0.1 million recorded on the proceeds received from the Company’s investment in The Reserve Fund’s Primary Fund (the “Primary Fund”). At September 30, 2010, the Company had a remaining uncollected balance of its Primary Fund investment of $0.4 million, for which a reserve was previously recorded in fiscal 2009. The $0.3 million of other income in the prior year includes $0.4 million of increases in the cash surrender value of Company-owned life insurance policies, partially offset by losses incurred as a result of movements in foreign currencies, particularly the Canadian dollar, relative to the U.S. dollar.
Interest income. Interest income remained flat during the quarter ended September 30, 2010 compared to the same prior year quarter. In fiscal 2009, management changed to a more conservative investment strategy and maintained this strategy in fiscal 2010 and fiscal 2011.
Interest expense. Interest expense consists of costs associated with the Company’s credit facility, the amortization of deferred financing fees, interest expense on borrowings against certain Company-owned life insurance policies, and capital leases. Interest expense remained relatively flat quarter-over-quarter.
Income Taxes
                 
    Three months ended September 30  
    2010     2009  
Effective income tax rate
    (3.2 )%     25.5 %
Income tax expense is based on the Company’s estimate of the effective tax rate expected to be applicable for the respective full year. For the second quarter of fiscal 2011, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses, as deferred tax assets, which were offset by increases in the valuation allowance. Other items effecting the rate include foreign and state taxes and a discrete item related to unrecognized tax benefits. For the second quarter of fiscal 2010, the effective tax rate for continuing operations was lower than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance. Other items effecting the rate in the prior year include state tax expense, a foreign tax benefit, and a discrete item related to unrecognized tax benefits.

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Results of Operations – First Half of Fiscal 2011 Compared to First Half of Fiscal 2010
Net Sales and Operating Income (Loss)
The following table presents the Company’s consolidated revenues and operating results for the six months ended September 30, 2010 and 2009:
                                 
    Six months ended        
    September 30     Increase (decrease)  
(Dollars in thousands)   2010     2009     $     %  
 
Net Sales:
                               
Product
  $ 255,359     $ 231,234     $ 24,125       10.4 %
Service
    60,896       54,943       5,953       10.8 %
         
Total
    316,255       286,177       30,078       10.5 %
Cost of goods sold:
                               
Product
    215,570       184,919       30,651       16.6 %
Service
    26,034       25,534       500       2.0 %
         
Total
    241,604       210,453       31,151       14.8 %
Gross margin:
                               
Product
    39,789       46,315       (6,526 )     (14.1 )%
Service
    34,862       29,409       5,453       18.5 %
         
Total
    74,651       75,724       (1,073 )     (1.4 )%
Gross margin percentage:
                               
Product
    15.6 %     20.0 %                
Service
    57.2 %     53.5 %                
     
Total
    23.6 %     26.5 %                
Operating expenses:
                               
Selling, general, and administrative expenses
    83,538       84,840       (1,302 )     (1.5 )%
Asset impairment charges
    59             59     nm
Restructuring charges
    403       68       335     nm
         
Total
    84,000       84,908       (908 )     (1.1 )%
Operating loss:
                               
Operating loss
  $ (9,349 )   $ (9,184 )   $ (165 )     (1.8 )%
Operating loss percentage
    (3.0 )%     (3.2 )%                
     
     
nm — not meaningful    

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The following table presents the Company’s operating results by business segment for the six months ended September 30, 2010 and 2009:
                                 
    Six months ended September 30     Increase (decrease)  
(Dollars in thousands)   2010     2009     $     %  
 
Hospitality
                               
 
Total sales from external customers
  $ 43,626     $ 39,383     $ 4,243       10.8 %
Gross margin
  $ 25,503     $ 23,777     $ 1,726       7.3 %
 
    58.5 %     60.4 %                
Operating income
  $ 2,454     $ 1,605     $ 849       52.9 %
         
 
                               
Retail
                               
 
Total sales from external customers
  $ 52,890     $ 48,063     $ 4,827       10.0 %
Gross margin
  $ 11,217     $ 10,070     $ 1,147       11.4 %
 
    21.2 %     21.0 %                
Operating income
  $ 2,847     $ 2,327     $ 520       22.3 %
         
 
                               
Technology
                               
 
Total sales from external customers
  $ 219,739     $ 198,731     $ 21,008       10.6 %
Gross margin
  $ 37,931     $ 42,638     $ (4,707 )     (11.0 )%
 
    17.3 %     21.5 %                
Operating income
  $ 2,565     $ 3,035     $ (470 )     (15.5 )%
         
 
                               
Corporate and Other
                               
Gross margin
  $     $ (761 )   $ 761       100.0 %
Operating loss
  $ (17,215 )   $ (16,151 )   $ (1,064 )     (6.6 )%
         
 
                               
Consolidated
                               
 
Total sales from external customers
  $ 316,255     $ 286,177     $ 30,078       10.5 %
Gross margin
  $ 74,651     $ 75,724     $ (1,073 )     (1.4 )%
 
    23.6 %     26.5 %                
Operating loss
  $ (9,349 )   $ (9,184 )   $ (165 )     (1.8 )%
         
Net sales. The $30.1 million increase in net sales during the first half of fiscal 2011 compared with the first half of fiscal 2010 was driven by higher volumes across all the Company’s products and services offerings, with increases of $16.3 million, $7.8 million, and $6.0 million in hardware, software, and services, respectively. These increases reflect a general improvement in customer demand and increased success in bundling more software with TSG hardware sales in the current year.
HSG’s sales increased $4.2 million in the first half of fiscal 2011 compared to the same prior year period due to increases in hardware and services revenues of $1.4 million and $4.1 million, respectively, partially offset by a decrease in software revenues of $1.3 million. The increase in HSG’s services revenues is primarily as a result of improved proprietary services demand, particularly in the food services market. RSG sales increased $4.8 million due to increases of $4.0 million and $1.6 million in hardware and services revenues, respectively, partially offset by a $0.8 million decline in services revenues. The increases in RSG’s hardware and services revenues in the first half of the current year compared to the first half of the prior year were attributable to higher volumes. TSG’s revenues grew $21.0 million, driven by increases of $10.9 million, $9.9 million, and $0.2 million in hardware, software, and services revenues, respectively, in the first half of fiscal 2011 compared to the same prior year period.

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Gross margin. The Company’s total gross margin percentage declined to 23.6% for the six months ended September 30, 2010 compared to 26.5% for the same prior year period, as a result of lower hardware and software gross margins, which reflect lower vendor rebates and continued pricing pressure. The lower hardware and software gross margins were partially offset by a 370 basis point increase in services gross margins, which primarily resulted from improved pricing.
The decrease of 190 basis points in HSG’s gross margin percentage was primarily attributable to product and customer mix. RSG’s gross margin percentage for the six months ended September 30, 2010 increased slightly by 20 basis points compared to the same prior year period due to improved pricing on hardware. TSG’s gross margin percentage decreased 420 basis points from the first half of fiscal 2010 compared to the first half of fiscal 2011. The decline in TSG’s gross margin percentage was driven by lower vendor rebates and competitive pricing on hardware in the first half of fiscal 2011 compared to the first half of fiscal 2010.
Operating expenses. The Company’s operating expenses consist of selling, general, and administrative (“SG&A”) expenses, asset impairment charges, and restructuring charges. SG&A expenses decreased $1.3 million, or 1.5%, during the first half of fiscal 2011 compared with the first half of fiscal 2010. This reduction in the Company’s operating expenses was primarily attributable to lower acquisition-related intangible asset amortization expense, which more than offset a slight increase in compensation and benefits costs due to higher incentive costs and increases in outside services costs and software amortization expenses in conjunction with the Company’s Oracle EBS system implementation.
From a business segment perspective, SG&A expenses increased $0.8 million and $0.6 million in HSG and RSG, respectively, offset by a $4.2 million decrease in TSG. Corporate/Other SG&A expenses increased $1.5 million in the first half of the current year compared to the first half of the prior year. The increase in HSG’s and RSG’s SG&A expenses was primarily a result of higher compensation costs in the first half of the current year compared to the same prior year period. In the first half of the prior year, HSG capitalized certain costs related to the development of its Guest 360™ software product, which was released for general sale in June 2010. The higher costs in RSG primarily reflect higher incentive costs due to the higher sales volume in the current year. The decrease in TSG’s SG&A expenses was primarily driven by lower amortization expense for intangible assets, as customer and supplier relationship intangible assets associated with the Company’s acquisition of Innovative Systems Design, Inc. in fiscal 2008 were fully amortized as of June 30, 2009. The increase in Corporate/Other SG&A expenses was due to higher outside services costs and higher software amortization expenses related to the Company’s Oracle ERP system, which was implemented in April 2010.
Asset impairment charges. The Company tests its goodwill and long-lived assets for impairment upon identification of impairment indicators, or at least annually. The asset impairment charges recorded during the first half of fiscal 2011 related to certain capitalized intangible software assets that management determined were no longer being sold by the business.
Restructuring charges. The Company recorded a total of $0.4 million in additional restructuring charges during the first half of fiscal 2011, primarily comprised of non-cash settlement costs related to the payment of an obligation to a former executive under the Company’s Supplemental Executive Retirement Plan (“SERP”) and other ongoing lease obligations. During the first half of fiscal 2010, the Company recorded $0.1 million in additional restructuring charges primarily associated with ongoing lease obligations. The additional restructuring charges recorded in fiscal 2011 and fiscal 2010 related to the previously disclosed restructuring actions taken in fiscal 2009. Additional information regarding the Company’s respective restructuring plans is included in the Company’s Annual Report on Form 10-K for the year ended March 31, 2010.
Since fiscal 2009, the Company has incurred charges totaling $42.0 million related to previously disclosed restructuring actions, comprised of $0.4 million, $0.8 million, and $40.8 million in fiscal years 2011, 2010, and 2009, respectively. Approximately $23.5 million of these restructuring charges related to TSG, with the remaining $18.5 million related to Corporate/Other. The Company expects to incur additional restructuring charges of approximately $0.5 million for the remainder of fiscal 2011 and through fiscal 2012 for non-cash settlement charges related to the expected payment of a SERP obligation to a former executive and for ongoing facility obligations.

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Other (Income) Expenses
                                 
    Six months ended        
    September 30     Favorable (unfavorable)  
(Dollars in thousands)   2010     2009     $     %  
 
Other (income) expenses:
                               
Other income, net
  $ (1,956 )   $ (1,071 )   $ 885       82.6 %
Interest income
    (40 )     (26 )     14       53.8 %
Interest expense
    564       429       (135 )     (31.5 )%
         
Total other (income) expenses, net
  $ (1,432 )   $ (668 )   $ 764       114.4 %
         
Other (income) expenses, net. The $2.0 million of other income in the first half of fiscal 2011 primarily represents a gain of $2.1 million recorded on the $2.2 million in proceeds received as a death benefit from certain Company-owned life insurance policies, gains recognized as a result of the movement of foreign currencies relative to the U.S. dollar of $0.3 million, and a gain of $0.1 million recorded for the proceeds received as a distribution of The Reserve Fund investment. These proceeds were partially offset by decreases in the cash surrender value of Company-owned life insurance policies of $0.6 million. The $1.1 million of other income in the prior year includes $0.7 million of increases in the cash surrender value of Company-owned life insurance policies and gains recognized as a result of movements in foreign currencies, particularly the Canadian dollar, relative to the U.S. dollar.
Interest income. Interest income remained flat during the six months ended September 30, 2010 compared to the same prior year period. In fiscal 2009, management changed to a more conservative investment strategy and maintained this strategy in fiscal 2010 and fiscal 2011.
Interest expense. Interest expense consists of costs associated with the Company’s credit facility, the amortization of deferred financing fees, interest expense on borrowings against certain Company-owned life insurance policies, and capital leases. Interest expense increased $0.1 million during the first half of fiscal 2010 compared to the first half of fiscal 2011. The Company executed its current credit facility on May 5, 2009. Prior to that date, the Company did not have an active credit facility in place.
Income Taxes
                 
    Six months ended September 30  
    2010     2009  
Effective income tax rate
    (57.5 )%     (11.8 )%
Income tax expense is based on the Company’s estimate of the effective tax rate expected to be applicable for the respective full year. For the first half of fiscal 2011, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses, as deferred tax assets, which were offset by increases in the valuation allowance. In addition, an increase in the valuation allowance was recorded due to the correction of an error during the first quarter of fiscal 2011, as more fully described in Note 1 to the Condensed Consolidated Financial Statements. For the first half of fiscal 2010, the effective tax rate for continuing operations was lower than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance. Other items effecting the rate in the prior year include state tax expense, as well as a discrete item related to unrecognized tax benefits.

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Business Combination
Triangle Hospitality Solutions Limited
On April 9, 2008, the Company acquired all of the shares of Triangle Hospitality Solutions Limited (“Triangle”), the UK-based reseller and specialist for the Company’s InfoGenesis products and services, for $2.7 million, comprised of $2.4 million in cash and $0.3 million of assumed liabilities. Based on management’s preliminary allocations of the acquisition cost to the net assets acquired (accounts receivable, inventory, and accounts payable), approximately $2.7 million was originally assigned to goodwill. In the third quarter of fiscal 2009, a purchase price adjustment to increase goodwill by $0.4 million was recorded. In the first quarter of fiscal 2010, management completed the allocation of acquisition costs to the net assets acquired, which resulted in an increase in goodwill of $0.1 million, net of currency translation adjustments. At September 30, 2010, the goodwill attributed to the Triangle acquisition was $3.0 million. Goodwill resulting from the Triangle acquisition is deductible for income tax purposes.
Discontinued Operations
China and Hong Kong Operations
In July 2008, the Company decided to discontinue its TSG operations in China and Hong Kong. During January 2009, the Company sold the stock related to TSG’s China operations and certain assets of TSG’s Hong Kong operations, receiving proceeds of $1.4 million, which resulted in a pre-tax loss on the sale of discontinued operations of $0.8 million. The remaining unsold assets and liabilities related to TSG’s Hong Kong operations, which primarily consist of amounts associated with service and maintenance agreements, were substantially settled as of March 31, 2010. The discontinued operations presented on the Company’s Condensed Consolidated Statements of Operations for the three and six months ended September 30, 2009 consisted of losses of $52,000 and $41,000, respectively, net of taxes of zero in both periods, from the remaining operations of TSG’s Hong Kong operations.
Investment in Magirus — Sold in November 2008
In November 2008, the Company sold its 20% ownership interest in Magirus AG (“Magirus”), a privately owned European enterprise computer systems distributor headquartered in Stuttgart, Germany, for $2.3 million. In July 2008, the Company also received a dividend of $7.3 million from Magirus related to Magirus’ fiscal 2008 sale of a portion of its distribution business. As a result, the Company received total proceeds of $9.6 million from Magirus during the fiscal year ended March 31, 2009. Prior to March 31, 2008, the Company decided to sell its 20% investment in Magirus. Therefore, the Company classified its ownership interest in Magirus as an investment held for sale until it was sold.
On April 1, 2008, the Company began to account for its investment in Magirus using the cost method, rather than the equity method of accounting. The Company changed to cost method because management did not have the ability to exercise significant influence over Magirus, which is one of the requirements contained in the FASB authoritative guidance that is necessary in order to account for an investment in common stock under the equity method of accounting.
Because of the Company’s inability to obtain and include audited financial statements of Magirus for fiscal years ended March 31, 2008 and 2007 as required by Rule 3-09 of Regulation S-X, the SEC previously stated that it will not currently permit effectiveness of any new securities registration statements or post-effective amendments, if any, until such time as the Company files audited financial statements that reflect the disposition of Magirus or the Company requests, and the SEC grants, relief to the Company from the requirements of Rule 3-09 of Regulation S-X. As part of this restriction, the Company is not currently permitted to file any new securities registration statements that are intended to automatically go into effect when they are filed, nor can the Company make offerings under effective registration statements or under Rules 505 and 506 of Regulation D where any purchasers of securities are not accredited investors under Rule 501(a) of Regulation D. These restrictions do not apply to the following: offerings or sales of securities upon the conversion of outstanding convertible securities or upon the exercise of outstanding warrants or rights; dividend

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or interest reinvestment plans; employee benefit plans, including stock option plans; transactions involving secondary offerings; or sales of securities under Rule 144A.
Recently Adopted and Recently Issued Accounting Standards
A description of recently adopted and recently issued accounting pronouncements is included in Note 2 to Condensed Consolidated Financial Statements, which is included in Item 1 of this Quarterly Report on Form 10-Q. Management continually evaluates the potential impact, if any, on its financial position, results of operations, and cash flows, of all recent accounting pronouncements and, if significant, makes the appropriate disclosures. During the six months ended September 30, 2010, no material changes resulted from the adoption of recent accounting pronouncements.
Liquidity and Capital Resources
Overview
The Company’s operating cash requirements consist primarily of working capital needs, operating expenses, capital expenditures, and payments of principal and interest on indebtedness outstanding, which were primarily comprised of lease and rental obligations at September 30, 2010. The Company believes that cash flow from operating activities, cash on hand, availability under the credit facility as discussed below, and access to capital markets will provide adequate funds to meet its short-term and long-term liquidity requirements.
The Company maintains a $50.0 million asset-based revolving credit agreement (the “Credit Facility”) with Bank of America, N.A. (the “Lender”), which may be increased to $75.0 million by a $25.0 million “accordion feature” for borrowings and letters of credit, that matures on May 5, 2012. The Company’s obligations under the Credit Facility are secured by significantly all of the Company’s assets. The Credit Facility contains mandatory repayment provisions, representations, warranties, and covenants customary for a secured credit facility of this type. The Credit Facility replaced a prior $200.0 million unsecured credit facility and a floor plan inventory financing arrangement that were terminated in the fourth quarter of fiscal 2009 and the first quarter of fiscal 2010, respectively. Additional information with respect to the Credit Facility is contained in the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2010.
At September 30, 2010, the maximum amount available for borrowing under the Credit Facility was $49.9 million. The maximum commitment limit of $50.0 million was reduced by outstanding letters of credit. The Company was in compliance with all covenants under the Credit Facility as of September 30, 2010 and through the date of the filing of this Quarterly Report. However, subsequent to September 30, 2010, the Company was and still would be limited to borrowing no more than $34.9 million under the Credit Facility in order to maintain compliance with the fixed charge coverage ratio as defined in the Credit Facility.
The Company had no amounts outstanding under the Credit Facility as of September 30, 2010 and through the date of the filing of this Quarterly Report. Except as discussed in the Company’s Annual Report for the fiscal year ended March 31, 2010, there have been no changes to the Credit Facility since it was executed on May 5, 2009.
As of September 30, 2010 and March 31, 2010, the Company’s total debt was approximately $1.0 million and $0.7 million, respectively, comprised of capital lease obligations in both periods.
Additional information regarding the Company’s financing arrangements is included in its Annual Report for the fiscal year ended March 31, 2010.
As of September 30, 2010, 100% of the Company’s cash and cash equivalents was deposited in bank accounts. Therefore, the Company believes that credit risk is limited with respect to its cash and cash equivalents balances.

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Cash Flow
                         
    Six months ended        
    September 30     Increase (decrease)  
(Dollars in thousands)   2010     2009     $  
 
Net cash (used for) provided by continuing operations:
                       
Operating activities
  $ (24,338 )   $ 80,871     $ (105,209 )
Investing activities
    (1,953 )     7,735       (9,688 )
Financing activities
    (308 )     (77,521 )     77,213  
Effect of foreign currency fluctuations on cash
    137       664       (527 )
 
Cash flows (used for) provided by continuing operations
    (26,462 )     11,749       (38,211 )
Net operating and investing cash flows provided by discontinued operations
          204       (204 )
 
Net (decrease) increase in cash and cash equivalents
  $ (26,462 )   $ 11,953     $ (38,415 )
 
Cash flow (used for) provided by operating activities. The $24.3 million in cash used by operating activities during the six months ended September 30, 2010 consisted of a $12.5 million loss from continuing operations, $12.3 million in non-cash adjustments to the loss from continuing operations, and a negative $24.1 million of changes in operating assets and liabilities. Significant changes in operating assets and liabilities included a $52.8 million increase in accounts receivable and an $8.1 million increase in inventories, partially offset by a $33.6 million increase in accounts payable, a $2.1 million increase in accrued liabilities, and $1.1 million of other changes in operating assets and liabilities. The change in accounts receivable is reflective of an increase in the volume of sales that occurred in September 2010 (i.e., the last month of the fiscal quarter) compared to March 2010. The increase in accounts receivable is also related to the transition of invoicing to the Company’s new Oracle ERP platform. The Company believes that the transition process has been mostly completed. Invoicing and collections improved in the second quarter of fiscal 2011 and are expected to continue improving in future quarters. The increases in accounts payable and in inventories were a result of the higher sales volume in September 2010 compared to March 2010 and several large orders that did not ship as of September 30, 2010. The increase in accrued liabilities primarily related to higher deferred revenues due to certain contracts for which revenues could not be recognized as of September 30, 2010. The $80.9 million in cash provided by operating activities for the first half of fiscal 2010 primarily consisted of changes in operating assets and liabilities, including a $28.3 million decrease in accounts receivable, a $5.2 million decrease in inventory, and a $64.8 million increase in accounts payable, partially offset by a $16.5 million decrease in accrued liabilities. The reduction in accrued liabilities primarily related to amounts paid during the first half of the prior year with respect to restructuring actions taken in fiscal 2009, including cash paid to settle employee benefit plan obligations. The increase in accounts payable reflected the termination of the Company’s inventory financing agreement that was previously used to finance inventory purchases in May 2009. Going forward, the Company is financing inventory purchases through accounts payable.
Cash flow (used for) provided by investing activities. The $2.0 million in cash used for investing activities during the six months ended September 30, 2010 resulted from the receipt of $2.2 million in proceeds as a redemption of certain Company-owned life insurance policies and $0.1 million in proceeds received as a partial distribution of the Company’s previously disclosed claim on its investment in the Primary Fund, partially offset by $0.7 million used for additional investments in Company-owned life insurance policies and $3.6 million used for the purchase of software, property, and equipment. The $7.7 million in cash provided by investing activities during the six months ended September 30, 2009 was primarily driven by $12.5 million in proceeds from borrowings against Company-owned life insurance policies, which were used to settle employee benefit plan obligations, and $2.3 million in proceeds received related to the claim on the Primary Fund, partially offset by $1.2 million in additional investments in Company-owned life insurance policies and $5.9 million used for the purchase of software, property, and equipment. The Company has no obligation to repay, and does not intend to repay, the amounts borrowed against Company-owned life insurance policies.

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Cash flow used for financing activities. During the six months ended September 30, 2010, the Company used $0.3 million in cash for financing activities, which represented payments on capital lease obligations. The $77.5 million in cash used for financing activities during the six months ended September 30, 2009 was primarily comprised of $74.5 million repayment of the balance outstanding on the Company’s former inventory financing facility, which was terminated in May 2009. In addition, the Company paid $1.5 million in debt financing fees related to its current credit facility and paid $1.4 million in cash dividends.
Contractual Obligations
As of September 30, 2010, there were no significant changes to the Company’s contractual obligations as presented in its Annual Report for the year ended March 31, 2010.
Off-Balance Sheet Arrangements
The Company has not entered into any off-balance sheet arrangements that have had or are reasonably likely to have a current or future effect on the Company’s financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures, or capital resources.
Critical Accounting Policies
A detailed description of the Company’s significant accounting policies is included in the Company’s Annual Report for the year ended March 31, 2010. There have been no material changes in the Company’s significant accounting policies and estimates since March 31, 2010.
Forward-Looking Information
This Quarterly Report contains certain management expectations, which may constitute forward-looking information within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities and Exchange Act of 1934, and the Private Securities Reform Act of 1995. Forward-looking information speaks only as to the date of this Quarterly Report and may be identified by use of words such as “may,” “will,” “believes,” “anticipates,” “plans,” “expects,” “estimates,” “projects,” “targets,” “forecasts,” “continues,” “seeks,” or the negative of those terms or similar expressions. Many important factors could cause actual results to be materially different from those in forward-looking information including, without limitation, competitive factors, disruption of supplies, changes in market conditions, pending or future claims or litigation, or technology advances. No assurances can be provided as to the outcome of cost reductions, expected benefits and outcomes from our recent ERP implementation, business strategies, future financial results, unanticipated downturns to our relationships with customers and macroeconomic demand for IT products and services, unanticipated difficulties integrating acquisitions, new laws and government regulations, interest rate changes, consequences of MAK Capital’s shareholder-approved control share acquisition proposal, and unanticipated deterioration in economic and financial conditions in the United States and around the world, or the consequences. The Company does not undertake to update or revise any forward-looking information even if events make it clear that any projected results, actions, or impact, express or implied, will not be realized.
Other potential risks and uncertainties that may cause actual results to be materially different from those in forward-looking information are described in “Risk Factors,” which is included in Part I, Item 1A of the Company’s Annual Report for the fiscal year ended March 31, 2010.

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Item 3.  Quantitative and Qualitative Disclosures About Market Risk
For quantitative and qualitative disclosures about market risk affecting the Company, see Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” contained in the Company’s Annual Report for the fiscal year ended March 31, 2010. There have been no material changes in the Company’s market risk exposures since March 31, 2010.
Item 4.  Controls and Procedures
Evaluation of Disclosure Controls and Procedures
Under the supervision of and with the participation of management, including the Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), the Company evaluated the effectiveness of the design and operation of its disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Securities Exchange Act of 1934, as of the end of the period covered by this Quarterly Report. Based on that evaluation, including the assessment and input of management, the CEO and CFO concluded that, as of the end of the period covered by this Quarterly Report, the Company’s disclosure controls and procedures were effective.
Change in Internal Control over Financial Reporting
The Company continues to integrate each acquired entity’s internal controls over financial reporting into the Company’s own internal controls over financial reporting, and will continue to review and, if necessary, make changes to each acquired entity’s internal controls over financial reporting until such time as integration is complete.
During the first quarter of fiscal 2011, the Company implemented a new Oracle 12i order to cash ERP system. The implementation of the system is expected to improve the management and efficiency of the Company’s data and information flow through the automation and integration of its sales order and product procurement functions. There have been no other changes in the Company’s internal control over financial reporting during the first half of fiscal 2011 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.
PART II. OTHER INFORMATION
Item 1.  Legal Proceedings
None.
Item 1A.  Risk Factors
There have been no material changes in the risk factors included in our Annual Report for the fiscal year ended March 31, 2010 that may materially affect the Company’s business, results of operations, or financial condition.
Item 2.  Unregistered Sales of Equity Securities and Use of Proceeds
None.
Item 3.  Defaults Upon Senior Securities
None.
Item 4.  [Removed and Reserved]

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Item 5.  Other Information
None.
Item 6.  Exhibits
     
10(a)
  Employment Agreement by and between Agilysys, Inc. and Henry R. Bond effective October 18, 2010.
 
   
10(b)
  Separation Agreement by and between Agilysys, Inc. and Kenneth J. Kossin, Jr. dated as of September 15, 2010.
 
   
10(c)
  Form of Restricted Stock Award Agreement.
 
   
31.1
  Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer.
 
   
31.2
  Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer.
 
   
31.3
  Rule 13a-14(a)/15d-14(a) Certification of Chief Accounting Officer.
 
   
32.1
  Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of Sarbanes-Oxley Act of 2002.
 
   
32.2
  Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of Sarbanes-Oxley Act of 2002.
 
   
32.3
  Certification of Chief Accounting Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of Sarbanes-Oxley Act of 2002.

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SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this Quarterly Report to be signed on its behalf by the undersigned thereunto duly authorized.
         
  AGILYSYS, INC.
 
 
Date: November 5, 2010  /s/ Kenneth J. Kossin, Jr.    
  Kenneth J. Kossin, Jr.   
  Chief Accounting Officer
(Principal Accounting Officer and
Duly Authorized Officer)  
 

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