Insights-driven, proactive support for social determinants of health sets a new industry standard

Lyra Health, the leading provider of Workforce Mental Health solutions for employers, today announced an innovative way to proactively identify and mitigate social determinants of health that may affect a member's overall well-being, and to connect members to individualized resources.

Addressing unmet needs that impact mental well-being

Nearly half of all adults in the U.S. experience at least one unmet social need, such as food scarcity, inadequate housing and caregiving challenges. Conventional methods of addressing social determinants of health that impact mental health often require individuals to seek out resources on their own. To reduce the burden on those in need, Lyra is investing in proactive, insights-driven outreach by Resource Coordinators to address member’s unique circumstances, including:

• Assessing social care needs: A new well-being assessment as part of Lyra’s core platform will screen for social determinants of health such as social connection, physical health, financial stressors and caregiving challenges. Based on the assessment, members will receive personalized recommendations for relevant Lyra mental health care and well-being resources such as working with a Lyra Resource Coordinator.
• Dedicated support from start to finish: Lyra Resource Coordinators are trained to offer members personalized and compassionate support on topics including financial worries, food or housing insecurity, caregiving needs, and social inclusion. Based on individual member needs, Resource Coordinators will provide referrals for local and national resources, employer-sponsored benefits, and additional Lyra resources as well as assistance with next steps.
• Proactive, insights-driven outreach: Using third-party insights to identify communities with health equity needs, Resource Coordinators are able to proactively offer support and determine the most effective personalized plan, ensuring equal access to mental health support for all.

“Celebrating the various lived experiences of every Associate is core to our company’s DNA, and we put special emphasis on understanding how personal circumstances may impact not only the way they live, but also their ability to bring their full selves to work,” said Johanna Baldwin, Director, Associate Health & Well-being at VCA. “We've seen tremendous value in supporting our people with Lyra's care solutions and look forward to empowering our Associates with every available resource to improve their physical, emotional, and mental well-being."

“As the only mental health provider to demonstrate equitable mental health outcomes across race and ethnicity, we’re furthering our commitment to health equity by accessing and connecting members to relevant resources for unmet essential needs,” said Dr. Connie Chen, chief operating officer, Lyra Health. “Rather than requiring the members in need to seek out resources on their own, Lyra is combining insights with proactive support from Resource Coordinators to serve as a bridge for members experiencing social challenges that may impact their mental health. Our trained and compassionate team will provide individualized support for housing, financial, and food-related needs, referrals to legal resources, or even assistance completing applications for social assistance programs across languages.”

For more information about Lyra’s support for social determinants of health, visit Lyra’s blog here.

About Lyra Health

Lyra Health is the leading provider of Workforce Mental Health benefits, available to more than 17 million people globally. Lyra is transforming access to life-changing mental health care using AI-powered provider matching, personalized support, and a digital platform to deliver evidence-based support for individuals and teams. Lyra quickly connects members to the largest dedicated global network of evidenced-based mental health providers and well-being tools, to address every mental health need and deliver outstanding positive outcomes that are equitable across diverse racial and ethnic groups. Peer-reviewed published research confirms Lyra’s transformative care model helps people recover twice as fast and a 26% reduction in overall health care claims costs for participants annually. For more information about Lyra Health’s Workforce Mental Health benefits for employers, visit lyrahealth.com.

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