AI-driven CRM provider for aesthetic and plastic surgery practices showcases how intelligent reception tools are transforming patient communication in Doximity Op-Med.
(PRUnderground) April 6th, 2026
Ad Vital is a health technology company focused on improving communication and operational efficiency for aesthetic and plastic surgery practices. The company works closely with practices to address common breakdowns in patient engagement, particularly around missed inquiries, delayed responses, and inconsistent follow-up. The company today announced that its Founder, Dr. Shitel Patel, was featured in Doximity Op-Med with his article, “Your Patients Are Ready for an AI Receptionist (Even If You’re Not).”
Dr. Patel brings a unique perspective to the topic as a practicing plastic surgeon. He has firsthand experience with the communication gaps that occur between initial patient inquiry and a booked consultation that often lead to lost opportunities and inconsistent patient experiences. Through Ad Vital, he has focused on building an AI-powered CRM for aesthetic doctors and plastic surgery practices that centralizes communication, automates follow-up, and improves visibility across the patient journey. By combining automation with structured workflows, Ad Vital helps practices capture more inbound demand while maintaining a high level of responsiveness and operational clarity.
In the Op-Med, Dr. Patel outlines how patient expectations have shifted toward faster, text-first communication; a shift that is central to Ad Vital’s approach. Kaia, the company’s AI receptionist, supports a range of front desk workflows, including answering routine questions, qualifying new patient inquiries, scheduling appointments, and confirming bookings through calendar integrations. By handling these repetitive and time-sensitive interactions, Kaia ensures that patient inquiries are acknowledged and addressed in real time, even outside of standard business hours.
Dr. Patel also emphasizes that AI reception is not intended to replace human interaction. In fact, he draws a clear line between transactional communication, such as scheduling or FAQs, and clinically sensitive discussions that require human judgment. This distinction is reflected in how Kaia is implemented, with structured escalation paths that route complex or unresolved inquiries back to staff.
“Clinics lose momentum when the first conversation is delayed or missed,” said Dr. Patel. “What we’re seeing is that patients are ready for faster, more accessible communication. The goal with Kaia is to make sure practices can meet that demand without sacrificing quality or overwhelming their teams.”
As patient expectations continue to evolve, Ad Vital is positioning Kaia as a practical solution for modern practice operations that aligns communication speed with patient demand while supporting sustainable growth for clinical teams.
To learn more about Ad Vital and how its AI receptionist helps aesthetic practices align responsiveness with patient expectations, visit www.AdVitalMd.com.
About Ad Vital
Ad Vital is an AI-powered practice management platform for aesthetic practices and medspas. They streamline operations by automating appointment scheduling, patient communication, and payment processing tasks.
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Original Press Release.
