Slack has been talking about expanding beyond text-based messaging for some time. Today at Dreamforce, the Salesforce customer conference taking place this week, it announced Clips, a way to leave short video messages that people can watch at their leisure.
Slack CEO Stewart Butterfield sees Clips as a way to communicate with colleagues when a full 30 minutes meeting isn’t really required. Instead, you can let people know what’s going on through a brief video. “Clips are a way to record yourself on your screen. And the idea is that a lot of the meetings shouldn’t require us to be together in real time,” Butterfield said at a Dreamforce press event yesterday.
He added that these video clips provide more value because you can still get the point that would have been delivered in a full meeting without having to actually attend to get access to that information. What’s more, he says the videos create an audit trail of activity for archival purposes.
“It’s easily shareable with people who weren’t in attendance, but [still] get the update. It’s available in the archive, so you can go back and find the answers to questions you have or trace back the roots of a decision,” he said. It’s worth noting that Slack first introduced this idea last October, and announced an early customer beta last March, at which point they hadn’t even named it yet.
He admitted that this may require people to rethink how they work, and depending on the organization that may be harder in some places than others, but he believes that value proposition of freeing up employees to meet less and work more will eventually drive people and organizations to try it and then incorporate into the way that they work.
Why Slack and Salesforce execs think they’re better together
Clips builds on the Huddles tool released earlier this year, which is a way via audio to have serendipitous water cooler kinds of conversations, again as a way to reduce the need for a full-fledged meeting when people can get together for a few minutes, resolve an issue and get back to work. Butterfield says that Huddles has had the fastest adoption of any new capability since he first launched Slack.
In March, in a Clubhouse interview with SignalFire investor Josh Constine (who is also a former TechCrunch reporter), Butterfield said that the company was also working on a Clubhouse tool for business. The company did not announce any similar tool this week though.
The company also announced 16 integrations with Salesforce that span the entire Salesforce platform. These include the sales-focussed deal room and the customer support incident response called swarms announced earlier this month, as well as new connections to other tools in the Salesforce family of product including Mulesoft and Tableau and industry-specific integrations for banking, life sciences and philanthropy.
In case you had forgotten, Salesforce bought Slack at the end of last year in a mega deal worth almost $28 billion. Today, as part of the CRM giant, the company continues to build on the platform and product roadmap it had in place prior to the acquisition, while building in integrations all across the Salesforce platform.
