ATLANTA, GA – December 30, 2021 – Software for Hardware introduced software for door, frame and hardware distributors in 1998 and has evolved the platform through 14 major version releases. In 2021, Software for Hardware expanded the software engineering team and accelerated product development. As a result, SFH delivered new technology, increased customer satisfaction, and grew revenue by 20%.
In 2021 Software for Hardware introduced SFH Cloud™. SFH Cloud provides DFH distributors the full functionality of SFH without the need to maintain an onsite server, operate daily backups and provide cyber security. Also in 2021, Software for Hardware introduced several technology integrations including Allegion Overtur™ and Oracle NetSuite™. Both of these integrations are currently in use with SFH clients. In addition, SFH released an upgrade to the platform with version 14.1.
Software for Hardware has prioritized customer service for decades. In 2021, Software for Hardware implemented several initiatives to deliver even higher customer satisfaction. Actions included: creation of the SFH Customer Council, implementation of daily customer service surveys, and expansion of the P3 program. As a result, on the factors: Knowledge Level, Desire to Help and Sense of Urgency, customers rate satisfaction 4.9 on a 5.0 scale.
Beyond statistical metrics, generating actual business results for clients remains the real goal. For example, Building Specialties, purchased the SFH software and reported immediate results. Before Software for Hardware, Building Specialties used Excel to manage most projects. The General Manager, Chris Caudell, led the SFH implementation designed to increase staff productivity and improve project management efficiency.
Chris stated that Building Specialties landed a Million project that would not have been possible without Software for Hardware and the support of the SFH Training and Tech Support staff. “I did a lot of research before we purchased SFH, and I think the payback will continue to grow for us.”
Software of Choice
The combination of industry leading technology and customer support have driven strong new customer acquisition and revenue growth. In 2021, revenue grew 20% during a time of great uncertainty within the distribution and wholesale industry. Small to midsize distributors are making Software for Hardware their software of choice for configure, price, quote and project management. While economic outlook remains difficult to predict, door frame and hardware distributors know that leveraging technology to increase productivity and profitability remains a consistent and predictable strategy.
For 2022, expect Software for Hardware to announce more leading technology developments and new services to help door frame and hardware distributors more easily manage and grow their businesses.
Based in Atlanta, GA since 1998, Software for Hardware provides software to commercial door, frame and hardware distributors across the U.S. and Canada. Nearly 1,000 door industry professionals rely on Software for Hardware to improve their business efficiency, client responsiveness, and bottom line profitability. As a result, Software for Hardware has become the fastest growing software in the industry and the software of choice for door distributors.
Company Name: Software for Hardware, LLC
Contact Person: Ian D. Oxman
Email: Send Email
Address:11770 Haynes Bridge Rd. Suite 205-545
Country: United States