Kyrios Systems has announced a webchat add-on, available now for their all-in-one business management platform.
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The new AI-powered webchat function will allow businesses to quickly provide customers access to a 24/7 support line to answer questions and nurture leads. The webchat is fully integrated with the rest of the Kyrios ecosystem and can direct customers to relevant landing pages, collect feedback, and more.
To learn more, visit https://kyriossystems.com/webchat
Traditionally, these functions would be performed by a non-interactive FAQ page or by a customer helpline, but these can both be pain points for customers as they confront disorganized information or long hold times. Kyrios seeks to solve these issues by offering an always-on, multi-purpose solution.
In 2019, the Harvard Business Review published a piece exploring the utility of the chatbots that were available back then - years before the development and release of ChatGPT or its precursors. Even then, they recognized the utility of AI-powered tools for customer service applications regardless of industry, recommending them for a wide range of sales situations.
Since then, LLMs have vastly increased the utility of these solutions, a fact which Kyrios acknowledges on their website in this recent announcement. As they explain, chatbots have evolved beyond their status as glorified directories to assume the role of multi-purpose sales and customer service agents.
Kyrios' system can be trained on the needs of a specific company and will nurture leads based on the instructions provided by human team members. The system will also collect and archive customer inquiries in order to provide reference points for sales agents down the line, compiling that data alongside customer contacts and account information.
The Kyrios webchat widget is fully customizable to match a company’s branding, creating a more coherent experience for the end user.
Additionally, sales agents have full access to the webchat channel to intervene or take over from the AI-powered system whenever necessary. For instance, the chatbot could receive an inquiry to schedule an appointment, collect contact information and possible dates, and then turn the interaction over to a human agent who can then complete the scheduling process.
Those interested in a custom webchat module can read more about this feature and the other capabilities offered through the Kyrios platform at the link below.
For more information, visit https://kyriossystems.com/webchat
Contact Info:
Name: David Hall
Email: Send Email
Organization: Kyrios Systems
Address: 1236 Blue Ridge Blvd, Hoover, AL 35226, United States
Phone: +1-205-736-8422
Website: https://kyriossystems.com
Source: PressCable
Release ID: 89146243
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