Accounting outsourcing firm BOSS has launched a complimentary customer service guide designed to illustrate how to enhance client satisfaction & attract new customers
(PRUnderground) February 20th, 2025
The primary goal of this guide is to facilitate the process of drawing in more clients by making it cost-effective and less time-intensive. Additionally, it emphasizes the importance for accounting practice partners to recognize the significance of maintaining employee happiness, as this directly influences sales performance while also helping to lower staff turnover rates.
The guide was developed with a particular emphasis on accounting firms, as BOSS, the author of the guide, asserts that “In an Australian market saturated with accounting practices of varying sizes, having diverse marketing strategies is essential. We believe this approach can greatly ease the burden for small to medium-sized firms that already have numerous responsibilities.”
Recognizing the challenges faced by businesses like their own—a medium-sized enterprise—they understand that self-promotion can be both expensive and time-intensive. Moreover, they acknowledge the necessity of tracking marketing expenses. This guide was crafted specifically for the accounting industry because in working solely with Australian accounting firms BOSS has seen the need for firms to learn how to effectively market themselves without eating into their profit.
When questioned about the timing of the guide’s release, Lee Court, the Sales and Marketing Manager at BOSS, stated: “Given the current global circumstances, we believed it was an opportune moment to provide straightforward and affordable strategies for enhancing accounting firms’ visibility and fostering employee loyalty.”
BOSS was established in 2004, at a period when outsourcing for accounting services was just emerging, which positions it as a pioneering company within the outsourcing accounting sector. The firm is particularly recognized for providing fixed-fee structures on all accounting and bookkeeping tasks, ensuring that all costs are agreed upon before any work commences. This approach allows accounting firms to plan their finances effectively and avoid unexpected budget increases. As the only provider in the industry offering such a service, BOSS presents significant advantages to businesses that often face large budget overruns.
Its role in the industry empowers it to create a customer service guide aimed at attracting more satisfied clients, as BOSS continually seeks innovative approaches and fresh insights for the market. With years of experience under its belt, this company is uniquely qualified to develop such a guide; they understand firsthand the financial investment required for marketing and strive to discover distinctive strategies that provide that essential competitive advantage.
The guide “The Player That “Serves” Well Seldom Loses – In Business it’s NO Different” can be read at BOSS Outsourcing Accounting Free Customer Service Guide
About BOSS, BACK OFFICE SHARED SERVICES PTY LTD
BOSS (Back Office Shared Services Pty Ltd) was founded in 2004 to provide skilled accountants and bookkeepers on a full-time, part-time and casual basis to commercial enterprises, accounting and financial services firms in Australia.
BOSS India is a subsidiary of BOSS Australia and runs just like an ultra-modern paperless Australian public practice because the Director and Accountancy Practice Principal, Peter Vickers, has been operating his own successful Australian public practice for over twenty years.
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